11
For Help, call 1-800-35-GENIE or visit www.geniecompany.com
Opener System Self-Diagnostic Troubleshooting
•
See Status Light on Figure MA-2, page 9)
You See
Problem
What to Do
Reference
1 BLINK,
Motor Drive
• Reset Opener—unplug (or disconnect power), wait 5 seconds, plug
Pause
Board
back in (reapply power), and activate from Wall Console .
(Repeat)
Interrupt
Normal
• First Cycle will run at slow speed .
operation
restored
If the problem • Check door condition . NOTE: This Opener is equipped with an
See Door
recurs
automatic garage door balance detection system. An improperly Safety Guide
balanced door, damaged or worn counter-balance spring, binding
door hardware or rollers may result in a “ONE-BLINK” signal.
• Contact Customer Service for further assistance .
Operation not • Check door condition .
1 . See page 4 .
restored
• Have a Genie Factory Authorized Dealer check:
2 . See door
– Fuse on Motor Drive Board .
Safety Guide
– Ribbon Cable on Motor Drive Board is properly inserted into
Connector on Controller Board .
• Contact Customer service for further service .
2 BLINKS,
Controller
• Reset Opener — unplug (or disconnect power), wait 5 seconds, plug
Pause
Board
back in (reapply power), and activate from Wall Console .
(Repeat)
Interrupt
• Have a Genie Factory Authorized Dealer check that Ribbon Cable on
Motor Board is properly inserted into connector on Controller Board .
• Contact Customer Service for further assistance .
3 BLINKS,
Opener
• Do not unplug or disconnect power from Opener. Wait 10 minutes
Pause
Overheated
for internal clock to provide additional cycles. Cycles are restored
(Repeat)
or
at a rate of 5 cycles per 10 minutes of rest.
Over-cycled
• Contact Customer Service for further assistance.
4 BLINKS,
Force Settings • Check Force Settings .
NOTE: Force Settings are not pre-set at factory. 1 . See page 7 .
Pause
Incorrect
• Check door condition .
2 . See Door
(Repeat)
• Contact Customer service for further assistance .
Safety Guide
5BLINKS,
Safe-T-Beam® • Check Safe-T-Beam® Self-diagnostic System . NOTE: Safe-T-Beam®
See page 13 .
Pause
Malfunction
System must be installed and operational to enable door to close.
• Contact Customer Service for further assistance .
6 BLINKS,
Wall Console
• Check Wall Console Wiring for shorts, tight Staples, or pinched Wires .
Assembly and
Pause
does not work • Check Wiring Connections at Power Head and Wall Console .
Installation
(Repeat)
• Contact Customer Service for further assistance .
Poster .
7 BLINKS,
Limit Switches • Check Limit Switch Wire connections to Terminals on Power Head .
Assembly and
Pause
not working
• Check for shorted or pinched Wires under Limit Switch Brackets .
Installation
(Repeat)
• Contact Customer Service for further assistance .
Poster .
8 BLINKS,
Wall Console
• Vacation Locking Switch on Wall Control is in “Lock” mode .
Assembly and
Pause
locked
Unlock switch .
Installation
(Repeat)
• Contact Customer Service for further assistance .
Poster .
NOTE
• The status LED Indicator Light is located under the Lens Cover. The Green LED light will turn ON, then OFF when
power is applied to the Opener . If LED stays ON, have a Genie Factory Authorized Dealer check the Controller
Board, or call Customer Service at 1-800-35-GENIE .
• If Safe-T-Beam® problems exists, the door can be closed electrically by holding the Wall Console Button down
until door is fully closed .
• The Remote Controls and Wireless Keypad will not work without a working Safe-T-Beam® System.
