PRODUCT INFORMATION BULLETIN
Date:
April
23,
2013
Number: 5723
Division: Genie
®
Product Family:
Residential Openers
Product Series:
All Residential Openers
To:
All Genie Professional Line Wholesalers, Dealers and Installers
Re:
Reminder:
Car2U
®
Instructions
This PIB contains instructions for the use of Car2U with Genie residential openers. As a reminder,
instructions from car manufacturers regarding Car2U are not necessarily designed to be used
universally to suit all opener manufacturers. If you assist customers with programming their Car2U
technology with Genie openers, please keep the following instruction pages handy.
The Genie Dealer and Homeowner Customer Service Teams as well as the Dealer and Homeowner
Technical Support Groups are already armed with this information and use it regularly to instruct on
how to successfully program Genie openers with Car2 U technology. In addition to the following
pages, please feel free to use or refer customers to the following numbers at any time for
assistance.
For Homeowner/Consumers for Residential Opener Support:
Recommend this phone number to any homeowner who requires technical assistance with the
installation or programming of their Genie garage door opener. These agents are trained specifically
to address consumer residential inquiries and troubleshooting.
Consumer Residential Opener Technical Support: 1-800-35-GENIE (1-800-354-3643)
Hours: Monday – Friday 8am – 7pm CT, Saturday – 9am – 5pm CT
Genie Customer Service: 1-800-843-4084, Option 1 for Consumer Customer Service
Hours: Monday – Friday 8am – 5pm EST
If general installation and/or programming instructions are needed, please refer to our corporate
website
www.GenieCompany.com
for additional assistance.
For Professional Line Wholesalers, Dealers and Installers:
The professional line community can use these phone numbers to expedite their business with The
Genie Company. These technicians and customer service agents are trained to handle dealer
phone calls exclusively. This line is not recommended to Homeowners/Consumers.
Genie Dealer Customer Service:
Phone: 1-800-843-4084, Option 2 for Dealer Order Entry, Fax: 1-800-221-0132
Hours: Monday – Friday 8am – 5pm EST
Dealer Technical Support: 1-800-843-4084, Option 3 for Residential Technicians, Option 4 for
Commercial Technicians
Hours: Monday – Friday 8am – 7pm EST
