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Genesys Telecommunications Laboratories, Inc. 

2001 Junipero Serra Boulevard, Daly City, CA 94014 

Tel: (888) GENESYS     Fax: (650) 466-1260    www.genesyslab.com 

8.   Documentation    

 

The HPE 8.1 Solution Guide and the HPE 8.1 Tenant Administrators Guide 
are restricted documents available by ordering HPE 8.1 or 

Genesys Technical 

Support

.

 

 

9.   Sales Tools 

 

In the upcoming months, a full library of HPE Sales Tools will be available on 
Xchange. Feel free to share this material with customers and partners as it 
becomes available. 

 

10.   If you need further help

  

 

Any production related technical questions should be addressed to Genesys 
Technical support. 
 
Other contacts

 

Kelly Still 

Product Manager 

Barb Rigel 

Product Marketing Manager 

 
 

11.   Acknowledgements

 

 

Thanks to the HPE team for the dedication that resulted in this highly 
anticipated release. In addition, thanks to all on the extended teams who 
showed superb teamwork and without whose help HPE 8.1 could not have 
been achieved. 

 

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Содержание Hosted Provider Edition (HPE) 8.1

Страница 1: ...t Contact center operations can continue even if IP connectivity is interrupted or a building evacuation occurs Predefined HPE Routing Strategies These parameter based routing strategies can be provided to tenants out of the box or simply used as templates for creating new strategies Either way the process of making new tenants active on the system is accelerated Predefined HPE Announcements Servi...

Страница 2: ...d end user experience Allows rapid uploading of new announcements and supports multiple media types HPE Sizing Tool Service providers are better able to manage their solution resources Startup costs can be reduced when deploying a new HPE system and when adding new tenants to an existing HPE system Providers can prevent over or under utilization of resources to provide enhanced service levels to t...

Страница 3: ...7 Genesys Info Mart 8 0 100 23 SIP Server 8 0 400 62 Network SIP Server 7 5 000 12 Genesys Administrator 8 1 000 12 Genesys Administrator Extension 8 1 001 30 Configuration Server 8 0 300 42 DB Server 8 0 300 06 ConfigServer Writable Proxy 8 0 300 42 Local Control Agent 8 0 300 09 Message Server 8 0 300 05 Solution Control Server 8 0 300 05 Configuration Import Wizard 8 0 300 01 SNMP Master Agent ...

Страница 4: ... 8 1 Solution Guide 6 Internationalization Localization HPE 8 1 solution components support localization in several languages Please contact Product Management for details 7 Pricing Packaging and Pricing for HPE 8 1 is defined through the service provider contract and based on the Genesys Pay Per Use License Fee Please refer to the latest Genesys Pricing Guide on Xchange HPE 8 1 is orderable throu...

Страница 5: ...PE Sales Tools will be available on Xchange Feel free to share this material with customers and partners as it becomes available 10 If you need further help Any production related technical questions should be addressed to Genesys Technical support Other contacts Kelly Still Product Manager Barb Rigel Product Marketing Manager 11 Acknowledgements Thanks to the HPE team for the dedication that resu...

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