© 2021 Genesis Attachments, LLC
Genesis GRX
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PARTS ORDER POLICY AND PROCEDURE
Parts Orders Should Include
• Purchase order number
• Model and serial number of attachment
• Part number and quantity needed
• Shipping and billing address
• Method of shipment or required delivery date
Placing Orders
Orders may be placed by phone, e-mail or fax. To fax an order, use the form on the following
page. Contact information is located at the front of this manual.
Part Numbers
Part numbers are listed in a separate Parts Manual or, if included, the Parts section of this
manual. Contact the Genesis Parts Department with questions regarding part numbers, availability
and pricing.
Shipping
All orders will be shipped best way surface unless an alternate shipping method is requested.
Shipping charges are not included in the purchase price of parts.
Invoices
All invoices are due upon receipt. Any accounts with invoices open beyond 60 days are subject to
review and may be placed on C.O.D. status without further notice.
Returns
Unused Genesis parts may be returned with proper documentation. Return shipping is the
responsibility of the purchaser. Credit will be issued upon return, less a 20% restocking fee.
Documentation is required for credit of returned parts. Contact the Genesis Parts Department at
715-395-5252 for a RGA (Return Goods Authorization) number and form.
Return Goods Authorization
All parts returned to Genesis for warranty consideration must be returned with a completed RGA
(Return Goods Authorization) provided by the Genesis Parts Department. The form needs to be
completed in its entirety, including any additional information requested by the Parts or Service
Department. Return freight is the responsibility of the shipper and will be credited upon claim
approval. A determination to accept or deny the claim will be made based on the information
available to Genesis. Warranty on purchased parts other than wear components is 6 months.
There is no warranty period on wear parts or components.