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We are committed to providing you world class support services that ensure the lowest total cost of ownership for
your hardware investment. The
icareServices
program will help you maximize end user productivity and decrease
overall system operating cost.
Client Care Center (CCC)
General Dynamics Itronix Corporation Client Care Center – The CCC is an internal central point for telephone
warranty support for all GD-Itronix products. Our Technical Service Representatives know your product and
provide input and support for problem resolution.
One call to the convenient Client Care Center number (800-638-9270, Opt 2) <<1-800 numbers ARE NOT
accessible from Mexico!! allows a single entry point of access to meet all your needs. You may also use the new
web portal at
www.GD-Itronix.com/CCC
. The CCC receives calls from 5am-5pm Pacific Daylight Time, Monday
through Friday (except on holidays).
Technical Service Representatives provide the following support services:
z
Product troubleshooting
z
RMA origination for service return
z
RMA status check on product service
z
Check status Warranty/Service Kit orders
z
Coordinate requests for product upgrades
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Wireless Radio registration
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icareServeNet registration and training
GD-Itronix offers service uplift programs for clients who wish to expand their support coverage beyond the
basic warranty. Coverage and details of these programs are available on line at
www.gd-itronix.com
Product Support - Downloads
It is easy to get the software updates you need to keep your configuration current and get the most from your
product.
Click here
to get current downloads.
NOTE
Downloads are listed by model (GoBook VR-2) and product number (IX605).
Documentation Feedback
We strive to create accurate, convenient and highly useful product documentation for all our products. With this in
mind, we'd like to hear from you and encourage your feedback. If you have comments or suggestions about our
online Help or other product documentation,
click here
to send us an email.
Please include the following information when submitting feedback:
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Product name
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Place and date of purchase
Page 65 of 70
VR-2 Help
4/26/2007
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