General Dynamics Itronix | 72-0136-005
GD6000 User Guide
This section is designed to help you determine and fix problems you
might encounter while operating the GD6000. Try the following things
in order:
1.
First look through the categories in this section for a solution.
2.
If you are having a problem with a computer application, use
the Help that comes with the application to find a solution.
3.
If you still cannot resolve your problem, refer to
Service and
Support
.
Warning
Do not attempt to open and service the com-
puter by yourself. Contact your dealer or an authorized service
center for assistance.
Application Troubleshooting
My application locks up, acts strangely, or produces
a General Protection Fault (GPF) error or blue screen
Press
CTRL+ALT+DEL
to start the
Logon Protector
, then select
the
Task Manager
. Click the
Applications
tab on the
Task
Manager
and look for the application that is having problems. If
the application is hung, the Status column will say “Not Re-
sponding” after the task name. Click on the unresponsive task/
application, then click the
End Task
button.
If you have tried to resolve the problem and your application still
does not respond, you may need to restart your computer.
To restart your computer:
u
sing
W
indoWs
xP:
Select
Start, Shut Down, Restart
.
u
sing
W
indoWs
v
ista
:
Click on the
Start
Button, point your
mouse past the icon and click on the arrow. This will bring
up the
Shut Down/Log Off
menu. Click
Restart
to reboot the
computer.
u
sing
W
indoWs
7:
Select
Start
and click on the arrow next to
the
Shut down
menu. Then select
Restart
.
If the computer does not restart, the keyboard may be locked
up. Hold the
poWER BUTTon
for ten seconds.
Caution
This will result in a loss of all unsaved data.
The data on the hard disk could be corrupted. Run
CHKDSK
.
Windows may be out of memory or resources. You can try to
close some open programs to free up some memory or exit
Windows and restart Windows by selecting
Start, Shut Down,
Restart
.
Battery Troubleshooting
The battery does not charge
To prevent possible damage to the battery, the system will not
allow a charge if the battery temperature is extremely hot or cold
(such as in a closed, unattended vehicle). If possible, charge the
battery in a location with a moderate temperature of around 20°C
(68°F).
If possible, turn off the computer while the battery is charging.
If the battery is new or has been stored for a week or more, fol-
low this procedure:
1.
Make sure the computer is turned off.
2.
Remove the battery (see
Battery installation and Removal
).
3.
Connect the AC adapter to the computer and an AC wall outlet,
and then turn on the computer by pressing the
poWER BUT-
Ton
.
4.
Reinstall the battery.
5.
Allow the system to remain idle for one hour with the AC
adapter connected to the computer. The Battery Power LED is
lit while the battery charges. It turns off when the battery is fully
charged.
6.
If the battery still fails to charge after an hour, remove the
battery, wait several seconds, and then install it again. If the
battery does not begin charging within several minutes, contact
Service and Support
.
The batteries take much longer than seven hours to
charge
Under moderate temperatures, about 21°C (70ºF), the com-
puter’s battery takes approximately three hours to completely
charge if the unit is off and up to six hours if it is running.
Under extremely cold or hot temperatures, however, the bat-
tery can take up to 16 hours to fully charge.
The batteries do not last very long
As your battery ages, the maximum capacity that it can hold
naturally decreases, and even the best maintained batteries
eventually need to be retired. Consider replacing the battery if
you are not getting the usage you need from it.
Refer to the
Battery Tips
section for information on conserving
battery power.
To meet ENERGY STAR® requirements,
Wake-on-LAN
is en-
abled by default. If running on battery power this may decrease
battery run-time. To change
Wake-on-LAN
settings, go to the
Device Manager, Network Adapters
and select the LAN
device. Open the device
Properties
and select
Power Manage-
ment
. Then disable the Wake-on-LAN setting.
Troubleshooting
