8
TROUBLESHOOTING
Water Runs Continuously
Cause
Solution
Interfering object is in
monitoring range
Remove object from monitoring area. Remove and
re-install shut-off screw. Do not disturb scanning
procedure until water stops and LED is off.
Defective electronics module
Replace electronics module. See “Replacement Parts”
at chicagofaucets.com
Improper electronics module
Change mode or reset sensor. See “Care and Maintenance”.
External water pressure is
too high
Check external water pressure. Provide pressure
between 20 - 125 psi.
Solenoid valve inoperable
Replace solenoid valve. See “Replacement Parts” at
chicagofaucets.com.
Faucet Turns On By Itself
Cause
Solution
Infrared window scratched or dirty Clean window with smooth cloth
Faucet is influenced by room
environment (mirror, stainless
steel or glass sink, etc.)
Remove and re-install shut-off screw. Do not disturb
scanning procedure until water stops and LED is off.
Adjust upper and lower beam to compensate for
reflections. (Commander™ Handheld Unit required. Go
to www.chicagofaucets.com/commander for details)
Input line pressure fluctuates
Install appropriate line pressure regulators
Faucet Is Leaking Water
Cause
Solution
Connections between housing
and braided hose
Check O-rings. Replace damaged or missing O-rings.
Connection between braided
hose and inlet supply are loose
Check rubber washers. Replace washers when
damaged or missing.
Connection between valve body
and solenoid valve is loose
Check O-rings. Replace damaged O-rings. Carefully re-
install solenoid valve & do not over tighten.
Faucet drips, solenoid valve
does not close
Clean or replace solenoid valve. See “Replacement
Parts” at chicagofaucets.com.
Temperature Cannot Be Adjusted Properly
Cause
Solution
Supply valves not fully opened.
Fully open supply valves.
Water line filter is dirty or blocked
Clean or replace filter. See “Care and Maintenance”.
Braided hose is kinked
Eliminate braided hose kink.
Backflow preventer in faucet is
blocked
Unblock backflow preventer
Temperature of hot or cold supply
is too low
Check inlet temperature or inspect boiler.
Hot water temperature not
sufficient
Reverse hot water limiter. See “Care and Maintenance”
Inlet hoses are reversed
Correct the connections.
CHICAGO FAUCETS LIMITED WARRANTY
TO WHOM DOES THIS WARRANTY APPLY?
— The Company extends the following limited warranty to the original user only.
WHAT DOES THIS WARRANTY COVER AND HOW LONG DOES IT LAST?
This warranty covers the following Commercial Products:
LIFETIME FAUCET WARRANTY
— The “Faucet,” defined as any metal cast, forged, stamped or formed portion of the Product, not including electronic or moving parts or other
products separately covered by this Limited Warranty or water restricting components or other components, is warranted against material manufacturing defects for the life of the Product.
FIVE YEAR FAUCET WARRANTY
— Certain Products and portions of the Product are warranted against material manufacturing defects for a period of five (5) years from the date
of Product purchase. Products warranted against material manufacturing defects for a period of five (5) years from the date of Product purchase are referred to by the product numbers
42X, 43X, 15XX and E-Tronic™ - 4X, 5X, 6X, 7X, 8X and 9X. All zinc die cast portions of Product are warranted against material manufacturing defects for a period of five (5) years from
the date of Product purchase.
THREE YEAR ELECTRONICS WARRANTY
— Electronic components, including the solenoid, are warranted for three (3) years from the date of installation.
FIVE YEAR CARTRIDGE WARRANTY
— The “Cartridge”, defined as the metal portion of any Product typically referred to
by the product numbers containing 1-099, 1-100, 377X, 217X and 274X, excluding any rubber or plastic components,
is warranted against material manufacturing defects for a period of five (5) years from the date of Product purchase.
All Cartridges included in the Company’s Single Control or Shower Products also are warranted against material manufacturing
defects for a period of five (5) years from the date of Product purchase.
ONE YEAR FINISH WARRANTY – COMMERCIAL
— For Products used in commercial applications, the finish of the
Product is warranted against material manufacturing defects for a period of one (1) year from the date of Product purchase.
OTHER WARRANTIES
— All other Products not covered above are warranted against material manufacturing defects for a period
of one (1) year from the date of Product purchase.
Other restrictions and limitations apply. For complete warranty details, call Chicago Faucets Customer Service at
847-803-5000 or visit chicagofaucets.com.
© 2022 The Chicago Faucet Company 964.893.00.0 12/22
The Chicago Faucet Company
2100 South Clearwater Drive
Des Plaines, IL 60018
Phone: 847/803-5000
Fax: 847/803-5454
Technical: 800/832-8783
www.chicagofaucets.com
No Water Flow
Cause
Solution
Supply valves are closed
Open supply valves.
Aerator is blocked or dirty
Clean or replace outlet. See “Care and Maintenance”.
Water line filter is dirty or blocked
Clean or replace filter. See “Care and Maintenance”.
Braided hose is kinked
Eliminate braided hose kink.
No external water pressure
Check water pressure. Provide water pressure.
Battery is drained
Replace SSPS unit. Contact Chicago Faucets
technical service or replace power adapter
Reverse green adapter insertion
Insert green adapter correctly.
Connector between SSPS and
power adapter unplugged
Plug connector. (green plugs)
Corroded power adapter contacts Clean contacts.
Connecting cable is kinked or
broken
Replace defective parts. See “Replacement Parts”at
chicagofaucets.com
Shut-off screw is missing or
defective
Replace shut-off screw or defective See “Replacement
Parts” at chicagofaucets.com
Solenoid valve inoperable
Replace solenoid valve. See “Replacement Parts” at
chicagofaucets.com.
Faucet is in cleaning mode
Wait for cleaning mode to end (appr. 90 seconds)
Electronics module inoperable
Contact technical service or replace power adapter See
“Replacement Parts”at chicagofaucets.com
Green Power adapter defective
Contact technical service or replace power adapter See
“Replacement Parts”at chicagofaucets.com
Sensor distance is not
adjusted properly
Remove and re-install shut-off screw. Do not disturb
scanning procedure until water stops and LED is off.
Infrared window scratched or dirty Clean window with smooth cloth
Interfering reflections from sink
Remove and re-install shut-off screw. Do not disturb
scanning procedure until water stops and LED is off.
Adjust upper and lower beam to compensate for
reflections. (Commander™ Handheld Unit required. Go
to www.chicagofaucets.com/commander for details)
Water Runs Continuously and Stops When Object Present
Cause
Solution
Connector between electronics
module and solenoid valve
plug is reversed
Plug connector properly
Water Flows Although Shut-Off Screw Is Removed
Cause
Solution
Electronics module inoperable
Contact technical service or replace power adapter See
“Replacement Parts”at chicagofaucets.com
Water drops on infrared window
Clean window with smooth cloth
