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This chapter provides information to help you contact technical support in case
you need assistance with your GE equipment.

In this chapter:

Contacting technical support

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Chapter 6

Technical support

Содержание SymNet1

Страница 1: ...SymNet1 User Manual ...

Страница 2: ...if already installed immediately cease all use of the Software and promptly uninstall all components of the Software 1 Definitions The following definitions apply to this document a GE SECURITY with respect to title to or warranty of the Software means GE Security Inc a Delaware corporation b Software means SymNav the executable software or firmware programs and accom panying documentation install...

Страница 3: ... the date of delivery Media Warranty Period Except as specifically provided therein any other software and any hardware furnished with or accompanying the Software is not warranted by GE SECURITY Your exclusive remedy under this limited warranty for nonconforming Software shall be repair or replacement of the Software at the sole discretion of GE SECURITY To obtain a repair or replacement of nonco...

Страница 4: ...s the complete and exclusive statement of the agreement between You and GE SECURITY and supersedes any proposal or prior agreement oral or written and any other communication relating to the subject matter of this agreement Intended use Use this product only for the purpose it was designed for refer to the data sheet and user documentation For the latest product information contact your local supp...

Страница 5: ...setting 9 Serial cable 9 HyperTerminal 10 General connections 11 Audio and alarm connections 12 RS 485 solution wiring 12 Chapter 3 WebServer 13 WebServer overview 14 SymBrowser page 15 Configuration page 16 Network settings 17 Streaming settings 18 Camera settings 23 Serial pass through settings 27 Alarm Setup 30 Display options 31 Password settings 31 Network time protocol settings 32 Factory re...

Страница 6: ...vi Chapter 5 Technical specifications 41 Technical specifications 42 General 42 Connections 42 Video 42 Audio 42 Part numbers 42 Chapter 6 Technical support 43 Contacting technical support 44 Online publication library 44 ...

Страница 7: ...blication library on page 44 for instructions on accessing our online publication library Note A qualified service person complying with all applicable codes should perform all required hardware installation Conventions used in this document The following conventions are used in this document Safety terms and symbols These terms may appear in this manual Bold Menu items and buttons Italic Emphasis...

Страница 8: ...SymNet1 User Manual viii ...

Страница 9: ...s installation environment and default IP addresses In this chapter Product description 2 Features 2 Product contents 3 Installation environment 4 Associated equipment 4 Passwords 5 Default IP addresses 5 SymNet1 connectors and indicators 6 Connectors 6 Indicators 6 Chapter 1 Overview ...

Страница 10: ...ecode MPEG 4 digital video to analog video The SymNet1 5RC is a standalone unit that can be horizontally or vertically mounted Features SynNet1 5RC features include Compatibility with SymNet1 SymDec 16 SymVeo SV XP1 IP camera and SymNav software Advanced MPEG4 video compression Composite video input and output connection Alarm input and output connections Remote configuration over ethernet or RS 2...

Страница 11: ...rial cable Check the package and contents Figure 1 for visible damage If any components are missing or damaged contact the supplier immediately Do not attempt to use the unit If for any reason they must be returned the contents must be shipped in the original packaging Figure 1 SymNet1 product contents SymNet1 20 way I O terminal RS 232 serial cable and ferrite sleeve Manual Power supply Three pos...

Страница 12: ... location space Extremes of heat or cold beyond the specified operating temperature limits may cause the unit to fail Do not install the unit on top of other hot equipment Moisture Do not expose the unit to rain or moisture Moisture can damage the internal components Do not install this unit near sources of water Associated equipment You may need the following associated equipment SymVeo SV XP1 IP...

Страница 13: ...ault IP addresses The SymNet1 comes with the following preset IP addresses IP address of 192 168 1 12 Subnet mask of 255 255 255 0 Gateway address of 192 168 1 1 Note These IP addresses should be changed before you connect to your IP network Contact your network administrator to obtain your network specific addresses Table 1 Default passwords Password name Program Changeable by user Default passwo...

Страница 14: ...nection of two composite video signals through two separated BNC connectors Ethernet port Connects to a LAN or WAN Used for upgrading the software over the Internet and accessing the webserver Reset button Resets the SymNet1 Indicators SymNet1 indicators include Power LED Indicates power is on when LED is lit Line LED Indicates data activity on the ethernet port TX LED Indicates the unit is transm...

Страница 15: ...ng your SymNet1 including wiring connections and instructions on setting the IP address In this chapter Power connections 8 IP address setting 9 General connections 11 Audio and alarm connections 12 RS 485 solution wiring 12 Chapter 2 Installation ...

Страница 16: ... 3 and the ground lead at pin 1 3 Retighten the terminal screws until snug ensuring that the power leads are secure 4 Insert the terminal block into the power connector of the SymNet1 5 Supply power to the unit by plugging the power supply into a properly rated power source The power LED illuminates to show that the SymNet1 is receiving power If it does not illuminate check the terminal block conn...

Страница 17: ...already connected to the terminal connector go directly to step 4 2 Insert a small slotted screwdriver into pin 15 on the 3rd row down Push the screwdriver until it bottoms out Insert the blue white wire into pin 15 3 Repeat step 2 with the blue wire in pin 16 and the orange white wire in pin 20 4 Clip the ferrite sleeve provided on to the serial cable 5 Insert the connector into the I O socket on...

Страница 18: ...the port settings are 57600 baud 8 data bits 1 stop bit no parity and no flow control Click OK 6 Enter to display the menu 7 Press 1 for the network settings 8 Press 2 to change the network settings 9 Type n to disable DHCP and then press Enter 10 Enter the new IP addresses and then press Enter Note Obtain your network specific IP addresses from your network administrator 11 After the Gateway addr...

Страница 19: ... to connect the various peripherals to the connections on the SymNet1 Figure 6 Connection diagram Line level microphone with amp audio in Speaker with amp line level audio out Alarm I O and RS 484 RS 232 PC with SymNav Out In Composite video in and video out Power supply ...

Страница 20: ...ction to control a DVMRe or a KTD 405 do the following 1 Connect a wire from pin 11 TX to pin 13 RX on the 20 pin terminal block 2 Connect a wire from pin 12 TX to pin 14 RX on the 20 pin terminal block 3 Connect a wire from the RS 485 pin on the DVMRe or KTD 405 to pin 11 or 13 on the SymNet1 terminal block 4 Connect a wire from the RS 485 pin on the DVMRe or KTD 405 to pin 12 or 14 on the SymNet...

Страница 21: ...ions In this chapter WebServer overview 14 SymBrowser page 15 Configuration page 16 Network settings 17 Streaming settings 18 Camera settings 23 Serial pass through settings 27 Alarm Setup 30 Display options 31 Password settings 31 Network time protocol settings 32 Factory reset 32 Info page 33 Chapter 3 WebServer ...

Страница 22: ...orer version 5 5 or later on any local Internet connected PC or laptop 2 Type in the unit s IP address xxx xxx xxx xxx or hostname see network settings page in the address field and press Enter The Enter network password box displays 3 Enter the correct username and password in their respective fields the default username and password is admin Click OK 4 The SymNet1 Home page appears Figure 8 Figu...

Страница 23: ...dditional software Simply type in the unit s IP address and click the Connect button The following features are available Right click on the video to switch from live or playback mode or view full screen Double click to switch from a quad stream to a nonquad stream and back again In playback mode use the Go to button to start playback from a selected time and date Figure 9 SymBrowser page ...

Страница 24: ...ymNet1 Network settings see Network settings on page 17 Streaming settings see Streaming settings on page 18 Camera settings see Camera settings on page 23 Serial settings see 2 Field Rates equals 1 Frame on page 25 Alarm setup see Alarm Setup on page 30 Password settings see Password settings on page 31 Network time protocol settings see Network time protocol settings on page 32 Factory reset see...

Страница 25: ...od of changing the SymNet1 s IP addresses You can also enable dynamic host configuration protocol DHCP and assign your unit a hostname DHCP is an Internet protocol for automating the configuration of devices that use TCP IP You can use DHCP to automatically assign IP addresses Figure 11 Network settings ...

Страница 26: ...ess or destination address of IP multicast traffic The source address for multicast video is always the source or senders IP address UDP sender and UDP receiver UDP User Datagram Protocol is a connectionless protocol that like TCP runs on top of IP networks Unlike TCP IP UDP IP provides very few error recovery services offering instead a direct way to send and receive datagrams over an IP network ...

Страница 27: ... The following configuration is based on the sample network diagram Figure 12 These settings are implemented through the individual unit s web page To access the unit s web page simply launch your Internet browser and input the unit s IP address in the address bar Typical numbers are shown for the purpose of illustration Real addresses must be chosen by the user based on actual network parameters ...

Страница 28: ...ming address set at 192 168 10 40 The IP address of the receiver Once these settings are saved on their respective web pages the SymNet1 will begin sending streaming video once requested and the SymDec 4 will begin receiving streaming video All the settings on the advanced streaming settings must match between the sender and the receiver In this configuration both the SymDec 1 and SymDec 4 are abl...

Страница 29: ... address of the sender and Use default multicast address checked The SymNet1 is set up as a sender with the mulitcast address set at 230 168 10 20 Once these settings are saved on their respective web pages the SymNet1 will begin sending multicasting video once requested and the SymDec 4 will begin receiving streaming video Figure 14 Sample UDP multicast settings To use a multicast address other t...

Страница 30: ...ort Receiver control enable Receiver control port These settings must match exactly between the multicast device and any device which wants the stream Note Configured incorrectly IP multicast can become a serious drain on your networks resources If you are uncertain on how to set up IP multicast contact your network administrator or IS professional Figure 15 Advanced mode ...

Страница 31: ...atency preset can increase the speed of the video but the quality will suffer There is also a setting to turn MPEG audio On or Off This page also allows you to select the camera title Figure 16 Camera settings MPEG settings Each of the following tables are presented in two different parts or formats The reference bandwidth values shown in the first half of each table are those used by the SymNet w...

Страница 32: ...00 15 500000 30 250000 20 666666 10 333333 20 166666 15 500000 8 250000 15 125000 10 333333 5 166666 5 166666 Medium 60 1800000 30 900000 60 450000 30 900000 15 450000 30 225000 20 600000 10 300000 20 150000 15 450000 8 225000 10 300000 5 150000 5 150000 Standard 60 1500000 30 750000 60 375000 30 750000 15 375000 30 187500 20 500000 10 250000 15 375000 8 187500 10 250000 ...

Страница 33: ...15 10 5 2000kps X 1750kps X 1500kps X X X 1200kps X X X 900kps X X X X 600kps X X X X X X X 450kps X X X X X X X X X 300kps X X X X X X X X X X X 200kps X X X X X X X X X X X X X X 150kps X X X X X X X X X X X X X X X Color Code Meaning Preferred X Not recommended X Not available Quality D1 2CIF CIF Field Rate Bitrate Field Rate Bitrate Field Rate Bitrate High 50 2000000 25 1000000 50 500000 25 10...

Страница 34: ...50 375000 25 750000 13 375000 25 187500 17 500000 8 250000 13 375000 6 187500 10 300000 5 150000 5 150000 Table 6 MPEG Settings table PAL cont d Bitrate Field Rates Field Rates Field Rates 50 25 17 13 10 5 25 13 8 6 50 3 50 25 17 13 10 5 2000kps X 1750kps X 1500kps X X X 1200kps X X X 900kps X X X X 600kps X X X X X X X X 450kps X X X X X X X X X 300kps X X X X X X X X X X X X X 200kps X X X X X X...

Страница 35: ...as a transmitter and the other as a receiver Figure 17 In the system described in this section SymNet1 1 is configured as a receiver for serial pass through data and as a sender to stream video to SymNet1 2 SymNet1 2 is configured as a sender for serial pass through data and as a receiver for the streaming video for SymNet1 1 Figure 17 Serial pass thru diagram CyberDome SymNet1 1 SymNet1 2 KTD 405...

Страница 36: ... Wire pin 3 ve to pin 10 of the 20 pin I O connector on the SymNet1 Wire pin 6 ve to pin 9 of the 20 pin I O connector of the SymNet1 3 Network interface cabling Typically a standard CAT 5 patch cable 4 Standard high quality 75 ohm coaxial cable BNC to BNC Connects between the video in connector of the monitor to the video out connector on the SymNet1s video adapter cable 5 The 4310 0032 cable sup...

Страница 37: ... 6 Click the Save button on both units web pages then click Connect on the transmitter side Figure 19 Figure 19 Transmitter settings Assuming all the other connections are valid the units should be passing through RS485 data ...

Страница 38: ...arm input Latched This alarm is activated until it is silenced and acknowledged Internal This setting changes the alarm to a videoloss alarm Alarm Duration Used in conjunction with the latched setting 1 second 10 seconds 20 seconds 30 seconds 40 seconds 50 seconds 1 minute Alarm Linked To Used with Internal Alarm Latch Videoloss Click on Save to make the changes and Cancel to ignore any changes ...

Страница 39: ...le and time on the monitor Figure 21 Display options Password settings The Password settings page Figure 22 allows you to change the username and password Type in a new username and password and click Confirm to implement To return the username and password to the default admin click the Reset button Figure 22 Password settings ...

Страница 40: ...col settings page Figure 23 provides settings for syncing and selecting network time protocols Figure 23 The Network time protocol settings Factory reset The Factory reset page Figure 24 allows you to reset certain parameters back to the default settings Figure 24 Factory reset ...

Страница 41: ...Chapter 3 WebServer 33 Info page Click the Info link to launch the Info Page The Info page contains important revision and system information on you Symnet Figure 25 Info page ...

Страница 42: ...SymNet1 User Manual 34 ...

Страница 43: ... information on how to upgrade SymNet1 and how to use the Flash recovery feature In this chapter Upgrade page 36 Flash recovery system 38 Flash recovery over the Ethernet 38 Flash recovery over RS 232 39 Chapter 4 Upgrading ...

Страница 44: ...h an ethernet cable You must have the IP address of the SymNet1 Exit all nonessential software on the PC Ensure that the SymNet1 is not currently recording To upgrade SymNet1 do the following 1 Launch your browser software Microsoft Internet Explorer 5 5 or later 2 Enter the IP address of the SymNet1 in the address field of the browser 3 The Enter network password window will appear Enter the corr...

Страница 45: ...ar will appear Figure 27 Figure 27 Upload confirm screen 7 Wait for the progress bar to finish then wait for confirmation Click Reboot to restart the unit for changes to take effect If unsuccessful download the flash file again and repeat the procedure ...

Страница 46: ... To restore system functionality using Flash recovery over the Ethernet do the following 1 Launch your browser software 2 Enter the IP address of the SymNet1 in the address field of the browser and enter the username password 3 The Recovery page Figure 28 appears Figure 28 Recovery page 4 Click Browse and select the normal system bin file Click Send file 5 Click the Confirm and Reboot buttons to r...

Страница 47: ...se the Flash recovery over RS 232 do the following 1 Launch HyperTerminal and ensure the Port settings are 57600 baud 8 data bits 1 stop bit no parity and no flow control 2 Enter to display the menu and select 3 Enter recovery system 3 In the sub menu select 1 Reboot into recovery system 4 Enter Y to reboot 5 The unit should reboot to normal operation ...

Страница 48: ...SymNet1 User Manual 40 ...

Страница 49: ...er provides an overview of the technical specifications for your SymNet1 In this chapter Technical specifications 42 General 42 Connections 42 Video 42 Audio 42 Part numbers 42 Chapter 5 Technical specifications ...

Страница 50: ...age 10 to 80 noncondensing 10 to 95 noncondensing Dimensions 1 13 x 9 28 x 6 3 in 29 x 236 x 161 mm Weight 3 lbs 1 30 kg Power 3 pin male connector Accessory I O port RS 232 RS 485 audio alarm 20 pin male connector Composite video in and out Two BNC style connectors 10 100 Ethernet port RJ 45 connector Video signal input 1 Volt peak to peak 10 75 ohms autosensing Video signal output 1 Volt peak to...

Страница 51: ...This chapter provides information to help you contact technical support in case you need assistance with your GE equipment In this chapter Contacting technical support 44 Chapter 6 Technical support ...

Страница 52: ...To access the library go to our website at the following location http www gesecurity com In the Customer Support menu select the Resource Library link After you register and log on you may search through our online library for the documentation you need 1 Table 8 Service and support contact information Customer service Technical support Phone Toll free 888 GESECURity 888 437 3287 in the US includ...

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