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GEAppliances.com
Troubleshooting Tips
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Problem
Possible Causes
What To Do
Refrigerator does not operate
Refrigerator in defrost cycle.
Wait about 30 minutes for defrost cycle to end.
Either or both controls set to OFF.
Set the controls to a lower temperature setting.
Refrigerator is unplugged.
Push the plug completely into the outlet.
The fuse is blown/circuit breaker is tripped.
Replace fuse or reset the breaker.
Refrigerator is in showroom mode.
Unplug the refrigerator and plug it back in.
Vibration or rattling (slight vibration is
normal)
Rollers need adjusting.
See Rollers section of the Owner’s Manual found at
www.GEAppliances.com.
Motor operates for long periods or
cycles on and off frequently. (Modern
refrigerators with more storage space and
a larger freezer require more operating
time. They start and stop often to
maintain even temperatures.)
Normal when refrigerator is first plugged in.
Wait 24 hours for the refrigerator to completely cool down.
Often occurs when large amounts of food are
placed in refrigerator.
This is normal.
Door left open.
Check to see if package is holding door open.
Hot weather or frequent door openings.
This is normal.
Temperature controls set at the coldest setting. See About the controls section of the Owner’s Manual found at
www.GEAppliances.com.
Refrigerator or freezer compartment too
warm
Temperature control not set cold enough.
See About the controls section of the Owner’s Manual found at
www.GEAppliances.com.
Warm weather or frequent door openings.
Set the temperature control one step colder. See About the
controls section of the Owner’s Manual found at www.
GEAppliances.com.
Door left open.
Check to see if package is holding door open.
Frost or ice crystals on frozen food (frost
within package is normal)
Door left open.
Check to see if package is holding door open.
Too frequent or too long door openings.
This is normal.
Divider between refrigerator and freezer
compartments feels warm
Automatic energy saver system circulates
warm liquid around front edge of freezer
compartment.
This helps prevent condensation on the outside.
Automatic ice maker does not work
Ice maker power switch is in the OFF position.
Set the power switch to the ON position.
Water supply turned off or not connected.
See Installing the water line section of the Owner’s Manual
found at
www.GEAppliances.com.
Freezer compartment too warm.
Wait 24 hours for the refrigerator to completely cool down.
Piled up cubes in the storage bin cause the ice
maker to shut off.
Level cubes by hand.
Ice cubes stuck in ice maker.
Turn off the ice maker, remove cubes, and turn the ice maker
back on.
Ice cubes have odor/taste
Ice storage bin needs cleaning.
Empty and wash bin. Discard old cubes.
Food transmitting odor/taste to ice cubes.
Wrap foods well.
Interior of refrigerator needs cleaning.
See Care and cleaning section of the Owner’s Manual found
at
www.GEAppliances.com.
Small or hollow cubes
Water filter clogged.
Replace filter cartridge with new cartridge or with plug.
Slow ice cube freezing
Door left open.
Check to see if package is holding door open.
Temperature control not set cold enough.
See About the controls section of the Owner’s Manual found
at
www.GEAppliances.com.
Frequent ‘buzzing sound”
Ice maker power switch is in the 1 (on) position,
but the water supply to the refrigerator has not
been connected.
Set the power switch to the 0 (off) position. Keeping it in the 1 (on)
position will damage the water valve.
Orange glow in the freezer
Defrost heater is on.
This is normal.
Cube dispenser does not work
Ice maker turned off or water supply turned off. Turn on ice maker or water supply.
Ice cubes are frozen to ice maker feeler arm.
Remove cubes.
An item is blocking or has fallen into the ice chute
inside the top door bin of the freezer.
Remove any item that might be blocking, or has fallen into, the
chute.
Irregular ice clumps in storage container.
Break up with fingertip pressure and discard remaining clumps.
Freezer may be too warm. Adjust the freezer control to a colder
setting, one position at a time, until clumps do not form.
Dispenser is LOCKED.
Press and hold the LOCK CONTROLS pad for 3 seconds.
Water has poor taste/odor
Water dispenser has not been used for a long
time.
Dispense water until all water in system is replenished.
Water in first glass is warm
Normal when refrigerator is first installed.
Wait 24 hours for the refrigerator to completely cool down.
Water dispenser has not been used for a long
time.
Dispense water until all water in system is replenished.
Water system has been drained.
Allow several hours for replenished supply to chill.
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