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Safety Instructions
Operating Instructions
Care and Cleaning
Tr
oubleshooting T
ips
Consumer Support
Before you call for service…
Troubleshooting Tips—Save time and money! Review this chart first and you may not need to call for service.
Problem
Possible Causes
What To Do
Water won’t boil
•
Cover pan with a lid.
•
Turn the downdraft fan
OFF
until the water begins to boil.
Surface units will not
Improper cookware
•
Pan bottoms should be flat, fairly heavyweight and
maintain a rolling boil
being used.
the same diameter as the surface unit selected.
or cooking is slow
Surface units do
A fuse in your home may
•
Replace the fuse or reset the circuit breaker.
not work properly
be blown or the circuit
breaker tripped.
Cooktop controls
•
Check to see the correct control is set for the surface
improperly set.
unit you are using.
Tiny scratches or metal
Incorrect cleaning
•
See the
Cleaning the glass cooktop
section.
marks (may appear as
methods being used.
cracks) or abrasions on
Cookware with rough
•
Be sure cookware bottoms and cookware are clean
radiant cooktop glass
bottoms being used or
before use. Use cookware with smooth bottoms. Tiny
surface
coarse particles (salt
scratches are not removable but will become less
or sand) were between
visible in time as a result of cleaning.
the cookware and the
surface of the cooktop.
Cookware has been
slid across the cooktop
surface.
Areas of discoloration
Improper cookware
•
Marks from aluminum and copper pans as well as
or dark streaks on the
being used.
mineral deposits from water or food can be removed
cooktop
with the cleaning cream.
Hot surface on a model
•
This is normal. The surface may appear discolored
with a light-colored
when it is hot. This is temporary and will disappear
cooktop.
as the glass cools.
Hot sugar mixtures
Hot cooktop came
•
See the
Cleaning the glass cooktop
section.
or plastic melted
into contact with
to the surface
these substances.
Frequent cycling
Improper cookware
•
Use only flat cookware to minimize cycling.
off and on of
being used.
surface units
Cooktop feels hot
Improper cookware
•
The glass cooktop surface may seem hotter than you
being used.
are used to. This is normal. Use pans which are
absolutely flat.
Control knob will
Cooktop controls
•
When the knob is in the
OFF
position, it must be pushed
not turn
improperly set.
down before it can be turned. When the knob is in any
other position, it can be turned without being pushed in.
Poor venting
Clogged filter.
•
Clean filter per instructions.
House too airtight.
•
Open a window slightly to provide fresh air source.
Wall cap obstructed.
•
Remove blockage from exterior wall cap.
Wall cap damper door
•
Check exterior wall cap damper door for free
stuck.
movement or obstruction.
Duct length exceeds
•
Reduce number of elbows to simplify duct run.
recommended 100
equivalent foot maximum.
