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49-90581-5
TROUBLESHOOTING TIPS - W
A
SHER
Troubleshooting Tips - Washer
Performance
Possible Causes
What to do
Pilling
Result of normal wear
on poly-cotton blends
and fuzzy fabrics
While this is not caused by the washer, you can slow the pilling
process by washing garments inside out.
Snags, holes, tears,
rips or excessive
wear
Pins, snaps, hooks,
sharp buttons, belt
buckles, zippers and
sharp objects left in
pockets
Fasten snaps, hooks, buttons and zippers.
Remove loose items like pins, objects in pockets and sharp
buttons.
Turn knits (which snag easily) inside out.
Undiluted chlorine
bleach
Check bleach package instructions for proper amount.
Never add undiluted bleach to wash or allow clothes to
come in contact with undiluted bleach.
Chemicals like
hair bleach or dye,
permanent wave solution
Rinse items that may have chemicals on them before washing.
Wrinkling
Improper sorting
Avoid mixing heavy items (like work clothes) with light items
(like blouses).
Try a fabric softener.
Overloading or incorrect
water level
Load your washer so clothes have enough room to move freely
with water covering all of the clothes.
Incorrect wash and dry
cycles
Match Cycle selection to the type of fabric you are washing
(especially for easy care loads).
Repeated washing in
water that is too hot
Wash in warm or cold water.
Sounds
Possible Causes
What to do
“Metallic clicking”
Shifter mechanism
is engaging or
disengaging
The drive system will engage at the start of agitate and
disengage when agitate is complete. This occurs multiple times
during the wash.
Back and forth
“swoosh” or light
“clicking” sound
during agitate
Electric motor reversing
direction
This sound is the motor rotating back and forth to agitate your
laundry.
Quick short agitation
sounds
Clothing redistribution
At different periods of the agitation phase, the motor makes
short agitation strokes to redistribute the load.
“Click” when water
stops filling
Relay switch
The relay makes a click sound when activated. The water level
activates the relay and stops filling.
“Clicking” behind
control panel during fill
Automatic Temperature
Control Valve
This valve mixes in cold and hot water. The “clicking” is the
valve turning on and off.
Water volume
changes during fill
Automatic Temperature
Control Valve
This valve mixes in cold and hot water. The sound changes
when the valves are turned on and off.
Motor “whinding up”
or “coasting down”
in spin
Motor ramping up/down
during spin cycle
The motor will speed up incrementally during the spin cycle.
When spin is complete, it will coast until it stops.
“Humming”
Water drain pump
The drain pump will make a humming sound when pumping out
water after agitation stops and continue until spin is complete.
“Gurgling”
Water drain pump
When the pump starts drawing in air, It starts to gurgle. The
washer should then begin spinning and the sound will continue
until it is done spinning.
Washer sounds that may be different from your prior washer:
Clicks, water flowing, gear sounds followed by pauses, and electric hum sounds
are all part of the normal wash cycle.
To listen and watch videos of normal washer operation, please go to
http://products.geappliances.com/appliance/gea-support-search-content?contentid=23061
or scan the QR code
.
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