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Troubleshooting Tips - Washer
TROUBLESHOOTING TIPS - W
A
SHER
Performance Possible Causes What to do
Clothes too wet Incorrect spin cycle
selected
Make sure the spin cycle selected matches the load you are
washing. Some fabrics will feel wetter when rinsed with cold water.
Wash load out of balance Redistribute load in washer and run through Drain & Spin cycle.
Colored spots Incorrect use of fabric
softener
Check fabric softener package for instructions and follow
directions for using dispenser.
Pretreat stain and rewash.
Dye transfer Sort whites or lightly colored items from dark colors
Grayed or yellowed
clothes
Detergent amount Be sure to follow detergent manufacturer’s directions.
Hard water Use a water conditioner like Calgon brand or install a water softener.
Water is not hot enough Make sure water heater is delivering water at 120°F–140°F
(48°C– 60°C).
Washer is overloaded Select load size to match clothes load.
Dye transfer Sort clothes by color. If fabric label states wash separately,
unstable dyes may be indicated.
Lint or residue on
clothes
Clothes are air or line
dried
If you do not dry your clothes with a clothes dryer, your
clothes may retain more lint.
Incorrect sorting Separate lint producers from lint collectors.
Washing too long Wash small loads for a shorter time than larger loads
Detergent not dissolving Add detergent as wash basket fills with water, before you load
clothes.
Try a liquid detergent.
Use warmer water temperature.
Overloading Load clothes no higher than the top row of holes in the washer basket.
Incorrect use of fabric
softener
Check fabric softener package for instructions and follow
directions for using dispenser.
Operation Possible Causes What to do
Movement inside
machine when shut
off
Shifting mechanism is
disengaging the motor
When the machine is manually turned off, the shifter will
disengage the motor before completely shutting down.
If lid is raised before the motor is disengaged, it will resume
when lid is closed.
Short spray and
delay after pushing
the Start button
Lid was opened and
closed between cycle
selection and start
This is normal. See START-UP SEQUENCE in the Safety
Instructions section.
Washer spins
and pauses at the
beginning of cycles
This is normal The washer is sensing the load.
Washer pauses
during wash cycle
The Soak Option was
chosen
This is normal. The washer alternates between agitate and soak
during these cycles to get your clothes cleaner with less wear.
This is normal Many cycles incorporate as series of soaks within the agitation
period to get your clothes clean with less wear.
Basket seems loose Basket moves or rotates
freely
Washer basket does not have a traditional brake. Washer
basket will move freely. This is normal.
Spin time longer
than previous
washer
This is normal for a high
efficiency washer with
an infusor
A washer with an infusor is a high efficiency washing machine.
Extra spin time typically reduces dryer time/energy usage (i.e.
reduces total energy when using both a washer and a dryer).
You may notice that the spin time is longer than on your
previous washer.
Blinking Spin light
or Spin light on at
end of cycle
Out of balance condition
has been detected
Allow cycle to continue and finish.
If load is wet at the end of the cycle, even out load and run a
Drain & Spin cycle.