Before you call for service…
PERFORMANCE
(cont.)
Possible Causes
What To Do
Pilling
Result of normal wear on poly-
• While this is not caused by the washer, you can slow the
cotton blends and fuzzy fabrics
pilling process by washing garments inside out.
Snags, holes, tears, rips
Pins, snaps, hooks, sharp
• Fasten snaps, hooks, buttons and zippers.
or excessive wear
buttons, belt buckles,
• Remove loose items like pins, objects in pockets and
zippers
and sharp objects
sharp buttons.
left in pockets
• Turn knits (which snag easily) inside out.
Undiluted chlorine bleach
• Check bleach package instructions for proper amount.
• Never add undiluted bleach to wash or allow clothes to
come in contact with undiluted bleach.
Chemicals like hair bleach or
• Rinse items that may have chemicals on them before
dye, permanent wave solution
washing. Use
Quick Rinse
cycle with
Extra Rinse
option.
Wrinkling
Incorrect wash and
• Match Cycle selection to the type of fabric you are washing
dry cycles
(especially for easy care loads).
Improper sorting
• Avoid mixing heavy items (like work clothes) with light items
(like blouses).
• Try a fabric softener.
Overloading or incorrect
•
Loosely load clothes in the washer basket.
water level
Repeated washing in
• Wash in warm or cold water.
water that is too hot
Bleach left in dispenser
Didn’t start or finish cycle
• Run either a
BASKETclean
or a
Quick Rinse
cycle (with
Bleach
after adding bleach
option) to clean out the dispenser. In the future, make sure to
select
Bleach
option when adding bleach.
SOUNDS
Possible Causes
Reason
Washer seems
This is normal
• The washer is very quiet during portions of the wash cycle.
too quiet
“Metallic clicking”
Shifter mechanism is
• The drive system will engage at the start of agitate and
engaging or disengaging
disengage when agitate is complete. This occurs multiple
times during the wash.
Back and forth “swoosh”
Electric motor reversing
• This machine has a drive system that doesn’t use gears.
or light “clicking” sound
direction
This sound is the motor rotating back and forth to clean
during agitate
your laundry.
Quick short agitation
Clothing redistribution
• At the end of agitate, the motor makes short agitation strokes
sounds at end of agitate
to redistribute the load.
“Click” when water
Relay switch
• The relay makes a click sound when activated. The water
stops filling
level activates the relay and stops filling.
“Clicking” behind Control
Automatic Temperature
• Two valves mix cold and hot water. The “clicking” is when either
Panel during fill
Control Valve
valve turns on or off to raise or lower the fill water temperature.
Water flow changes
Automatic Temperature
• Two valves mix cold and hot water. The flow changes when either
during fill
Control Valve
valve turns on or off to raise or lower the fill water temperature.
Motor “whining up” or
Motor ramping up/down
• The motor will speed up incrementally during the spin cycle.
“coasting down” in spin
during spin cycle
When spin is complete, it will coast until it stops.
“Humming”
Water drain pump
• The drain pump will make a humming sound when pumping
out water after agitation stops and continue until spin is complete.
“Gurgling”
Water drain pump
• When the pump starts drawing in air, It starts to gurgle.
The washer should then begin spinning and the sound will
continue until it is done spinning.
Water “swishing”
This is normal
• This washer uses a Infusor™ wash action. Water swishing while
the unit is agitating is normal, especially with smaller loads.
Washer is noisy
Washer is uneven
• To level the washer, adjust the leveling legs by rotating the
individual leg in the proper direction for up or down.
16
Troubleshooting Tips
