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This chapter provides information to help you troubleshoot problems, perform
simple preventive maintenance procedures, and contact technical support in case
you need assistance with your GE equipment.

In this chapter:

Troubleshooting

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Housing board power indication

. . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Common installation issues

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Maintenance

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Cleaning the dome

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Contacting technical support

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Online publication library

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Chapter 5

Troubleshooting, maintenance,
support

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Содержание CyberDome II

Страница 1: ...CyberDome II Installation Manual ...

Страница 2: ...l or use the software or if already installed immediately cease all use of the software and promptly uninstall all components of the software 1 License In this Agreement you the purchaser of the rights granted by this Agreement are referred to as You or Your whether an individual or a business entity of any kind Subject to the terms and conditions of this Agreement GE Security Inc a Delaware corpo...

Страница 3: ...e in the sole discretion of GE Security To obtain a repair or replacement of nonconforming Software contact GE Security Customer Service toll free at 888 GESECURity or online at www gesecurity com during the Software Warranty Period Your exclusive remedy under this limited warranty for defective media is replacement of the defective media To receive replacement media under this limited warranty re...

Страница 4: ...he complete and exclusive statement of the agreement between you and GE Security and supersedes any proposal or prior agreement oral or written and any other communication relating to the subject matter of this agreement Intended use Use this product only for the purpose it was designed for refer to the data sheet and user documentation For the latest product information contact your local supplie...

Страница 5: ... Installing the housing and cables 9 Various mounting and housing styles 10 Flush mount housings 11 Preparing the mounting surface 11 Installing the housing 12 Pendant mount housings 14 Preparing the mounting surface 14 Installing the housing 15 Preparing the cables 17 Chapter 3 Wiring and the dome 19 Components used for basic and advanced operation 20 Wiring the housing board 22 Setting the termi...

Страница 6: ...n installation issues 34 Maintenance 36 Cleaning the dome 36 Contacting technical support 37 Online publication library 37 Appendix A Installing the individual mounts 39 GEA 102 wall mount arm 40 Installing the wall mount arm 40 Opening a conduit hole 43 GEA 114 T bar ceiling support kit 45 Installing the T bar ceiling support kit 46 Index 49 ...

Страница 7: ...brary on page 37 for instructions on accessing our online publication library Note A qualified service person complying with all applicable codes should perform all required hardware installation Conventions used in this document The following conventions are used in this document Safety terms and symbols These terms may appear in this manual Bold Menu items and buttons Italic Emphasis of an instr...

Страница 8: ...CyberDome II Installation Manual viii ...

Страница 9: ...stem requirements In this chapter Installation overview 2 Product description 2 Product contents 2 System requirements 3 Operational requirements 3 Minimum load requirements 5 Cable requirements 5 Cable management 6 Power requirements 7 Power cable size and length requirements 7 Chapter 1 Introduction ...

Страница 10: ...for easier customization of camera settings and passcodes for protection against unauthorized access The CyberDome II protocol is backward compatible with the Digiplex protocol You can replace older PTZs in an existing Digiplex system with CyberDome II PTZs You can also place just the camera in a CyberDome housing however some of the functionality will not be there Be aware that the power requirem...

Страница 11: ... load cable and power requirements for CyberDome II domes Operational requirements CyberDome II contains a built in receiver that decodes commands originating from a compatible controlling device such as a keypad or ASCII control software A minimum of one controlling device is required for operation See Figure 1 From the keypad an operator can pan tilt and zoom the camera find presets and start pr...

Страница 12: ...SHIELD SPEAKER REMOVABLE TERMINAL STRIP EARTH GROUND 7 8 9 10 6 5 3 2 1 4 POWER 12 VDC BIAS SWITCH 7 8 9 10 6 5 3 2 1 4 RS485 A B A B AUDIO KEYPAD RS485 RS485 A B RS422 IN RS422 OUT SPEAKER SHIELD SPEAKER REMOVABLE TERMINAL STRIP EARTH GROUND Digital recorder Video loop through Matrix switcher Dome Mon 1 Mon 2 Mon 3 Mon 4 Data distributor Controller keypad Controller keypad Video RS 485 data RS 42...

Страница 13: ... Minimum load Dome configuration 100 lb Rugged cast aluminum pendant mount housing with any mount Heavy duty housing with any mount Pressurized housing gooseneck specia Swing arm mount with any dome except heavy duty or flush mount 50 lb All other dome and mount configurations Table 2 Cable requirements Operation Cable requirement Length feet meters Data For RS 422 22 gauge 0 64 mm unshielded two ...

Страница 14: ... all cables of the same gauge are not of the same diameter Manufacturer shielding and rating affect the actual diameter of cables of the same gauge GE leaves the selection of the appropriate cable to the discretion of the installer who is working with the local codes of the installation site Figure 3 Three acceptable typical cabling scenarios Percentage conduit fill 38 Video one 59U 6U coaxial 0 2...

Страница 15: ...AC 4 VAC operating voltage Model Start up power Running power Minimum power source to use Dome with fan 25 VA 20 VA 40 VA Dome with 12 W heater fan x2 93 VA 45 VA 56 VA Rugged and HD dome with 23 W heater fan x2 153 VA 66 VA 100 VA WARNING Be aware that the power requirements for CyberDome II and CyberDome are different which may require new cabling when replacing CyberDomes with CyberDome II dome...

Страница 16: ...CyberDome II Installation Manual 8 ...

Страница 17: ...hapter Various mounting and housing styles 10 Flush mount housings 11 Preparing the mounting surface 11 Installing the housing 12 Pendant mount housings 14 Preparing the mounting surface 14 Installing the housing 15 Preparing the cables 17 Chapter 2 Installing the housing and cables ...

Страница 18: ...ns for all mounting styles Figure 4 Basic mounting styles There are four basic housing styles flush mount plastic pendant mount cast aluminum pendant mount and heavy duty Figure 5 Installation is generally the same for all housing styles There are some differences such as how the dome rings attach to the housings Figure 19 on page 31 Where differences exist the instructions will specify Figure 5 B...

Страница 19: ...s cut the housing passthrough hole 3 Make sure that the facility cables data video and power for the dome comply with the recommendations provided in Cable requirements on page 5 4 Feed the facility cables through the housing passthrough hole in the mounting surface Pull enough cable to make connections You can always cut off unneeded length later How many cables you have depends upon how many vid...

Страница 20: ...f the safety cable into the safety clip surrounding the exposed hole inside the housing e Secure the other end of the safety cable to the building superstructure 4 Feed the facility cables through the conduit hole of the housing Allow enough cable length to make connections Figure 7 on page 13 shows how the cables run through the housing 5 Attach the housing to the mount or ceiling by screwing the...

Страница 21: ... fed through mount and housing Ceiling ring Ceiling Angle brackets 2 Housing tabs 3 screwed open and down against the mount or ceiling Clip for safety cable inside housing Safety cable Building superstructure Cables are fed through the cable entry hole in the side or top of the housing Route the wires through the top or side of the housing and around the camera bracket Upper bracket Flush mount ca...

Страница 22: ...r mounts refer to the instructions that came with the mount To prepare the mounting surface 1 Following all local codes install the pipe 2 Make sure that the facility cables data video and power for the dome comply with the recommendations provided in Cable requirements on page 5 3 Feed the facility cables through the pipe in the mounting surface Pull enough cable to make connections You can alway...

Страница 23: ...you installed the GEA 102 wall mount arm make sure that the safety chain is securely attached GEA 102 wall mount arm on page 40 3 Feed the facility cables through the dust seal in the top of the housing Allow enough cable length to make connections Figure 8 on page 16 shows how the cables run through the housing 4 Attach the housing to the pipe or mount For pipe installations thread the housing on...

Страница 24: ...wise onto pipe If necessary housing turned counterclockwise to compensate for cable twist Cables fed through pipe and housing Cables feed as follows All cables run down through the cable entry hole and the dust seal Pendant mount cabling Upper bracket Cable entry hole Dust seal Power cable See Table 1 Minimum load re quirements of dome configu rations on page 5 Ceiling Water sealing rubber boot fo...

Страница 25: ... terminate the cable ends as shown in Figure 9 Figure 9 Prepared cables Power strip ends of wires Data strip ends of wires UTP for RS 422 or STP for RS 485 Video UTP strip ends of UTP wires Video coaxial terminate coaxial cable with BNC connector Note Analog video and data wires can share the same jacket but must remain separate twisted pairs Note Analog video and data wires can share the same jac...

Страница 26: ...CyberDome II Installation Manual 18 ...

Страница 27: ...e of the two boards that you will be handling while you wire the dome is inside of the housing In this chapter Components used for basic and advanced operation 20 Wiring the housing board 22 Setting the termination 24 Chapter 3 Wiring and the dome ...

Страница 28: ...using For pipe capacity see Cable management on page 6 The dome uses RS 485 for data communication You can also use RS 422 for data communication See Cable requirements on page 5 for more information on limitations Note Some models have only RS 485 connection Figure 10 View of housing interface board Two amp fast blow fuse Data termination DIP switches Heater fan connection Power Thermostat Heater...

Страница 29: ...tion Always on Blinks at a fast 7 Hz rate when frequency shift keying FSK decoder is tuning Blinks at a slow 0 5 Hz rate when decoder is locked and receiving Low to low end Functions None not connected Activity indicator Action None not connected Blinks at about a 7 Hz rate when processor is active Also twinkles at varying rates when there is communication between the PTZ and the housing interface...

Страница 30: ...t the dome and connect it at the keypad Figure 11 Data connections 2 Connect the facility video cable Figure 12 Note Use only crimp on BNC connectors Do not use screw on connectors Figure 12 Video connection If you are installing UTP video use the UTP terminals on the six pin terminal strip It provides connections for UTP video If you are installing coaxial video locate the BNC connector Note UTP ...

Страница 31: ... provided 2 pin power terminal strip If you are using a heavier gauge cable ensure that it is properly seated in the connector Figure 13 Power connection When power is received by the housing board through the power connection the housing board s diagnostic power LED will appear orange ...

Страница 32: ...et to on or off MAIN pin 3 is for the dome input and AUX pin 4 is for an auxiliary device output To set the termination see Figure 14 and do the following 1 Set the termination to on if the dome or device is the final receiver location for the data signal 2 Set the termination to off if the data signal needs to loop out to other domes or devices Note The switches are set to On by default You need ...

Страница 33: ...ructions for installing the camera assembly and dome In this chapter Set the protocol 26 Setting the camera s address 27 Installing the camera assembly 29 Installing the dome 30 Chapter 4 Installing the camera assembly and dome ...

Страница 34: ... If the protocol switches are in any other configuration and the two memories are different you will see Memory flashing onscreen and when you first log onto the menu system you will be asked which settings you would like to use Table 6 Protocols Protocol Switch position 1 on 0 off Automatic selection a a The Automatic selection will automatically determine only the GE protocols Digiplex Impac and...

Страница 35: ... address DIP switch To set the DIP switches to indicate a site number do the following 1 Using Table 7 determine the DIP switch position values that add up to the site number 2 Set the switches that correspond to those values to the ON position See Figure 17 on page 28 for an example Table 7 Dip switch positions and equivalent values DIP switch position number 1 2 3 4 5 6 7 8 9 10 11 12 Equivalent...

Страница 36: ...nual 28 Figure 17 Address DIP switches set to 209 3 Place the switches that correspond to those values in the on position Zone address 209 128 64 16 1 1 2 3 4 5 6 7 8 9 10 21 2 22 4 23 8 24 16 25 32 26 64 27 128 28 256 29 512 20 1 ...

Страница 37: ...sembly do the following 1 Insert the safety catch A through the channel in the retaining bracket B attached to the upper housing Figure 18 Installing the pan tilt assembly 2 Push the spring latch handle C outward while pivoting the pan tilt assembly up until it is vertical Secure the pan tilt assembly by releasing the latch handle and engaging the catch tab D 3 Check to ensure that the four mounti...

Страница 38: ...er turn to tighten If you are installing a flush mount housing the dome ring contains a foam pad that requires you to push up while turning the screws If you are installing the dome on a rugged vandal resistant housing the screws are tamper resistant and require the provided security torx pinned bit for tightening Do not tighten these screws to more than 17 lb inches 192 cNm in torque 4 Clean any ...

Страница 39: ...gged pendant mount housing and bubble ring Safety clip Safety sable Keylock latch Bubble slots 2 Bubble tabs 2 Safety clip Heavy duty housing and bubble ring Flush mount housing and dome ring Plastic pendant mount housing and dome ring Cast aluminum rugged pendant mount housing and dome ring Heavy duty housing and dome ring Self locking quarter turn captive dome screws 3 Self locking quarter turn ...

Страница 40: ...CyberDome II Installation Manual 32 ...

Страница 41: ...d contact technical support in case you need assistance with your GE equipment In this chapter Troubleshooting 32 Housing board power indication 32 Common installation issues 32 Maintenance 34 Cleaning the dome 34 Contacting technical support 35 Online publication library 35 Chapter 5 Troubleshooting maintenance support ...

Страница 42: ... their solutions The dome is resetting during power up not powering up at all or powering up but not operating as expected Verify that you are supplying sufficient power for your model of dome See Power requirements on page 7 Video is not appearing on the monitor screen If the dome is not powered or the programming is not running properly remove and reinstall the camera assembly See Installing the...

Страница 43: ...e address and or protocol using the procedure in Setting the camera s address on page 27 If you still don t have control of the PTZ verify that the data cable is properly connected See Wiring the housing board on page 22 Finally try resetting cycling the power to the dome by turning the power off then on ...

Страница 44: ...e dome with water and immediately dry it with clean dry pressurized air to prevent water spots To remove stubborn contaminants use a wick to clean the dome s surface To make the wick a Use a high quality soft paper towel b Roll a section of the paper towel into a tightly wound tube tear the tube in half and wet a fuzzy end with 75 standard rubbing or isopropyl alcohol c Hold the dome with its open...

Страница 45: ... to all of our customers To access the library go to our website at the following location http www gesecurity com In the Tools area at the top click the Publication Library link After you register and log on you may search through our online library for the documentation you need 1 Table 8 Sales and support contact information Customer service Technical support Phone Toll free 888 GESECURity 888 ...

Страница 46: ...CyberDome II Installation Manual 38 ...

Страница 47: ...and a T bar support kit Instructions for all other mounts arms adapters and brackets are shipped with those mounts In this appendix GEA 102 wall mount arm 40 Installing the wall mount arm 40 Opening a conduit hole 43 GEA 114 T bar ceiling support kit 45 Installing the T bar ceiling support kit 46 Appendix A Installing the individual mounts ...

Страница 48: ... opening in the base If the cables are attached externally to the mounting surface and need to enter the arm through the side open a conduit hole in the side of the arm with the instructions given in Opening a conduit hole on page 43 2 The factory secures the end of the safety chain to the collar opening with a quick tie Figure 21 To keep the safety chain from slipping into the arm leave the safet...

Страница 49: ...ll local codes drill and prepare the mounting holes and if needed cut the cable entry hole 6 Feed the cables through the cable entry hole in the mounting surface or through the conduit attached to the opened conduit hole and up through the arm Pull enough cable to make connections You can always pull back unneeded length later Do not terminate the cables yet Otherwise they will not fit through the...

Страница 50: ... 24 Fastening the arm to the mounting surface 8 If needed seal all mounting holes so that no moisture can leak into the mounting surface 9 Push inside the arm or pull taut any looped cables that are extending out of the access area 10 Reattach the cover Figure 25 Figure 25 Reattaching the access cover Note Adhere to minimum load requirements See Table 1 on page 5 ...

Страница 51: ...le are taut Figure 26 Attaching the housing safety cable to the arm safety chain 12 Return to Installing the housing on page 15 to finish installing the dome Opening a conduit hole Open a conduit hole for a 3 4 in or 1 2 in conduit connector if you need to bring the facility cables in through the side of the arm To open the conduit hole see Figure 27 on page 44 and do the following 1 Locate the di...

Страница 52: ...CyberDome II Installation Manual 44 Figure 27 Opening a conduit hole Pilot hole Enlarged hole 3 8 in 10 mm For 3 4 in conduit 1 7 64 in 28 mm For 1 2 in conduit 7 8 in 22 mm ...

Страница 53: ...l T bars that support removable panels The kit distributes the weight of the dome between the T bars of the ceiling instead of resting it on a panel Product contents 1 ceiling ring 2 angle brackets mounting hardware six 6 32 x 2 in flathead screws installation instructions Figure 28 Parts of a supported T bar ceiling Angle brackets provided with kit Removable ceiling panel Ceiling T bars Ceiling r...

Страница 54: ...sing the ceiling ring as a template mark the position of the center mounting holes and the housing passthrough hole on the removable ceiling panel Figure 30 Figure 30 Marking the mounting holes and housing pass through hole CAUTION For all installations heed these cautions Complete all installation steps before supplying power to the dome To ensure proper operation of a PTZ unit install the mount ...

Страница 55: ... and the brackets to the panel through the center mounting holes Figure 31 Tighten until snug but not overtight Figure 31 Fastening the support kit onto the removable ceiling panel 7 Using the last four of the fasteners provided fasten the ends of the angle brackets to the ceiling panel 8 Reinstall the panel in the ceiling Figure 32 Figure 32 Installed T bar support kit 9 Return to Installing the ...

Страница 56: ...CyberDome II Installation Manual 48 ...

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