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CyberDome II

Installation Manual

36

Troubleshooting

This section provides information to help you diagnose and solve various problems that may arise while 
configuring or using your GE product.) 

Housing board power indication

When power is received by the housing board through the power connection, the housing board diagnostic 
LED appears orange (

Figure 28

). It appears orange because the red and green internal LEDs both illuminate. 

The housing board power LED is located on the PC board that is attached to the underside of the upper bracket. 
It can be seen before the camera assembly is installed.

Figure 28. Housing board power indication    

Common installation issues

Following are the most common troubleshooting issues and their solutions.

• The dome is resetting during power-up, not powering up at all, or powering up but not operating as 

expected.

Verify that you are supplying sufficient power for your model of dome. See 

Table 2 

on page 5.

• Video is not appearing on the monitor screen.

If the dome is not powered or the programming is not running properly, remove and reinstall the camera 
assembly. See Camera assembly, shroud, dome on page 25.

If the video still does not appear, then check the video cable and verify that it is properly connected. For 
UTP video, ensure that the + and - ends of the cable are correctly connected to maintain the polar 
sensitivity of the UTP video cable. See Wiring the housing board on page 22.

• Either there is video, but no PTZ control, or Protocol flashes on the screen.

First, verify the address of the dome. You can do this easily by pressing and holding the 

view

 key on the 

KTD-405 keypad. If the PTZ is receiving commands from the keypad, the dome’s information will be 
displayed on the monitor screen. If necessary, correct the address and/or protocol using the procedure in 
Setting the protocol on page 27. If you still don’t have control of the PTZ, verify that the data cable is 
properly connected. See Wiring the housing board on page 22. 

Finally, try resetting (cycling) the power to the dome by turning the power off then on. 

Power LED 2

Power LED 1

(see 

Table 5 

on 

page 21)

Содержание CyberDome II

Страница 1: ...g CyberDome II Installation Manual ...

Страница 2: ...es of the software furnished to Customer during the term of the license granted herein c Documentation means all associated media printed materials and electronic documentation accompanying the Software d Licensed Product means the Software and Documentation e Customer means the person or organization or parent or subsidiary thereof who uses the Soft ware for its intended purposes and excludes dis...

Страница 3: ...located in Multnomah County Oregon to resolve any disputes arising under or in connection with this Agreement with venue in Portland Oregon 8 Restricted rights legend The Licensed Product is provided with RESTRICTED RIGHTS In the event the United States Government or an agency thereof is granted a license the following additional terms apply Restricted Computer Software as defined in the Commercia...

Страница 4: ...CyberDome II Installation Manual iv ...

Страница 5: ...les 7 Backward compatibility with CyberDome I housings 8 Various mounting and housing styles 8 Wiring best practices 9 Pendant mount wire routing 9 Flush mount wire routing 10 Pendant mount housings 11 Preparing the surface for pendant mounts 11 Installing the housing 11 Flush mount housings 13 Preparing the surface for flush mounts 13 Installing the housing 14 Fan installation 16 Preparing the ca...

Страница 6: ...oud 31 Installing a dome 32 Chapter 5 Troubleshooting maintenance support 35 Troubleshooting 36 Maintenance 37 Cleaning the dome 37 Contacting us 38 Online resources 38 Appendix A Mount kits 39 GEA 102 wall mount arm 40 Installing the wall mount arm 40 Opening a conduit hole 43 GEA 114 T bar ceiling support kit 45 Installing the T bar ceiling support kit 45 Appendix B Protocol functionality 49 Cyb...

Страница 7: ...ine resources on page 38 for instructions on accessing our online publication library Note A qualified service person complying with all applicable codes should perform all required hardware installation Conventions used in this document The following conventions are used in this document Safety terms and symbols These terms may appear in this manual Bold Menu items and buttons Italic Emphasis of ...

Страница 8: ...CyberDome II Installation Manual viii ...

Страница 9: ... product contents and system requirements In this chapter Product overview 2 Product contents 2 System requirements 3 Operational requirements 3 Minimum load requirements 4 Cable management 5 Cable requirements 6 Power cable size and length requirements 6 Chapter 1 Introduction ...

Страница 10: ...ring the housing addressing the camera site setting the protocol and setting the termination installing the PTZ camera assembly and installing the dome Be aware that the power requirements for CyberDome and CyberDome II are different See Power requirements on page 5 and Cable management on page 5 Product contents The CyberDome II consists of the following Housing Package containing three connector...

Страница 11: ...trolling device is required for operation as shown in Figure 1 In this typical DVR system an operator can pan tilt and zoom the camera find presets and start preset and ShadowTours from the keypad Figure 1 Typical DVR system Figure 2 shows a typical network system and Figure 3 on page 4 shows an enhanced system Figure 2 Typical IP system SymDec 16 DVR IP digital video recorder I O box KTD 405A con...

Страница 12: ...ing arm mount with any dome except heavy duty or flush mount All other dome and mount configurations 50 lb CAUTION For safety the mounting surface hardware and procedure used for securing the dome must support the weight of the dome mount if used cables and any structural or environmental vibration according to local codes RS 485 Video I O box KTD 405A controller keypad Alarms CCTV monitors I O bo...

Страница 13: ... cables of the same gauge GE leaves the selection of the appropriate cable to the discretion of the installer who is working with the local codes of the installation site Figure 4 Three acceptable typical cabling scenarios Table 2 Power requirements at 24 VAC 4 VAC operating voltage Model Startup power Running power Minimum power source to use Dome with fan 25 VA 20 VA 40 VA Dome with 12 W heater ...

Страница 14: ...ge 0 64 mm unshielded two conductor twisted pair UTP cable Note Use only crimp on BNC connectors Do not use screw on connectors 1 250 381 Alarm Cat 5 cable recommended 1 250 381 Relay contacts Cat 5 cable recommended Contacts rated for 60 W DC 62 5 W AC with 2 A max 1 250 381 Power 24 VAC cable To determine the size of cable needed for individual applications see Power cable size and length requir...

Страница 15: ...housing styles 8 Wiring best practices 9 Pendant mount wire routing 9 Flush mount wire routing 10 Pendant mount housings 11 Preparing the surface for pendant mounts 11 Installing the housing 11 Flush mount housings 13 Preparing the surface for flush mounts 13 Installing the housing 14 Fan installation 16 Preparing the cables 17 Chapter 2 Housings and cables ...

Страница 16: ... the fan from your CyberDome I PTZ or call Customer Service see Contacting us on page 38 to order a new one part number 10556789A Various mounting and housing styles There are three basic mounting styles pendant wall and flush A pendant mount lowers a dome from a ceiling a wall mount extends a dome from a wall and a flush mount raises a dome s dome even with a ceiling See Figure 5 This document pr...

Страница 17: ... down through the cable entry hole and the dust seal Take care to avoid damaging the dust seal during installation Note Keep service loops out of housing area when possible Figure 7 Side view of pendant mount cabling and typical wall mount Figure 8 Top view of pendant mount cabling Upper bracket Dust seal Cabling Cable entry hole Cables fed through mount and housing Screws Wall mount Safety chain ...

Страница 18: ...able entry hole in the side or top of the housing Route the wires through the top or side of the housing and around the camera bracket Note Keep service loops out of housing area when possible Figure 9 Side view of flush mount cabling Figure 10 Top view of flush mount cabling Upper bracket ...

Страница 19: ...page 6 3 Feed the facility cables through the pipe in the mounting surface Pull enough cable to make connections You can always pull back unneeded length later How many cables you have depends upon how many video data and power cables See Wiring on page 19 Installing the housing With the pipe or mount now installed install the housing If you are installing the housing outdoors and onto a pipe you ...

Страница 20: ...the pipe If necessary first turn the housing counterclockwise to compensate for the cable twisting Note Do not overtighten the plastic housing on the pipe mounting or the housing will crack and leak For wall mount installations use the fasteners that were provided with the mount Figure 11 Installing the pendant mount housing CAUTION For safety the mounting surface hardware and procedure used for s...

Страница 21: ...m 2 Following all local codes cut the housing passthrough hole 3 Make sure that the facility cables data video and power for the dome comply with the recommendations provided in Power requirements on page 5 4 Feed the facility cables through the housing passthrough hole in the mounting surface Pull enough cable to make connections You can always cut off unneeded length later How many cables you ha...

Страница 22: ...e end of the safety cable into the safety clip surrounding the exposed hole inside the housing e Secure the other end of the safety cable to the building superstructure 4 Feed the facility cables through the conduit hole of the housing Allow enough cable length to make connections Figure 9 on page 10 shows how the cables run through the housing 5 Attach the housing to the mount or ceiling by screw...

Страница 23: ...rough mount and housing Ceiling ring Ceiling Angle brackets 2 Housing tabs 3 screwed open and down against the mount or ceiling Clip for safety cable inside housing Safety cable Building superstructure Cables are fed through the cable entry hole in the side or top of the housing Route the wires through the top or side of the housing and around the camera bracket Upper bracket Flush mount cabling ...

Страница 24: ...I PTZ or call Customer Service see Contacting us on page 38 to order a new one part number 10556789A To install a fan on the PTZ unit do the following 1 Slide the slots on the fan bracket onto the mounting screws on the PTZ unit Figure 14 Figure 14 Installing the new fan on the PTZ unit 2 Tighten the mounting screws clockwise to secure the fan and bracket to the PTZ unit 3 Connect the fan plug to ...

Страница 25: ...AUTION Do not connect the 24 VAC power cable to the video or RS 422 or RS 485 connection or you will damage the PressurDome Do not supply power to the unit until you have completed the installation steps 24 VAC power Strip ends of twisted pair cables Video UTP Strip ends of UTP wires Analog video and data wires can share the same jacket but must remain separate twisted pairs Video coaxial Terminat...

Страница 26: ...CyberDome II Installation Manual 18 ...

Страница 27: ...ome One of the two boards that you will be handling while you wire the dome is inside of the housing In this chapter Components used for basic and advanced operation 20 Wiring the housing board 22 Setting the termination 24 Chapter 3 Wiring ...

Страница 28: ...For pipe capacity see Power cable size and length requirements on page 6 The dome uses RS 485 or RS 422 for data communication See Cable requirements on page 6 for more information on limitations Figure 17 Housing board Table 5 on page 21 explains the red and green LED activities for the housing board UTC LED Edge connector Alarm contact connectors UTP data connectors Heater fan connector Heater f...

Страница 29: ...ce board UTC LED functions Configuration type LED Description Active housing Red Indicates power is applied to the housing Green Indicates communication activity Blinks at a fast rate 7 Hz when FSK frequency shift keying decoder is tuning Blinks at a slow rate 0 5 Hz when decoder is locked and receiving Select housing Red No indication not connected Green Indicates communication activity Blinks at...

Страница 30: ...and connect it at the keypad Figure 19 Data connections 2 Connect the facility video cable Figure 20 Note Use only crimp on BNC connectors Do not use screw on connectors Figure 20 Video connection If you are installing UTP video use the UTP terminals on the six pin terminal strip It provides connections for UTP video If you are installing coaxial video locate the BNC connector Note UTP which is po...

Страница 31: ...ded 2 pin power terminal strip If you are using a heavier gauge cable ensure that it is properly seated in the connector Figure 21 Power connection When power is received by the housing board through the power connection the housing board s diagnostic power LED will appear orange ...

Страница 32: ...es To set the termination do the following 1 Set both termination switches to on if the dome or device is the final receiver location for the data signal 2 Set both termination switches to off if the data signal needs to loop out to other domes or devices Note The switches are set to off by default If this is the only device on the data signal bus or the last in a chain of devices on the bus then ...

Страница 33: ...dome In this chapter Camera assembly preparation and installation 26 Setting the protocol 27 Setting the camera s address 28 Installing the camera assembly 30 Shroud and bubble dome installation 30 Installing a camera shroud 31 Installing a dome 32 Chapter 4 Camera assembly shroud dome ...

Страница 34: ...tocol DIP switches CyberDome II has two multiposition DIP switch blocks one on the upper board and one on the main board of the camera assembly Figure 23 These DIP switches set the communication protocol and assign the camera a site address number respectively Figure 23 Protocol and site address DIP switch blocks Protocol DIP switch block Site address DIP switch block ...

Страница 35: ...n When you first log onto the menu system you will be asked which settings you would like to use For more information on protocol functionality with the CyberDome II camera see Appendix B Protocol functionality on page 49 Table 6 Protocols Protocol Switch position a a 1 on 0 off Protocol Switch position a Automatic selection b b The Automatic selection will automatically determine only the GE prot...

Страница 36: ...e switches to the on position See Figure 24 for an example 3 Place the switches that correspond to those values in the on position Figure 24 Address DIP switches set to 210 128 64 16 2 Table 8 on page 29 shows the DIP switch settings for cameras 1 through 64 Table 7 Dip switch positions and equivalent values DIP switch position number 1 2 3 4 5 6 7 8 9 10 11 12 Equivalent value 1 2 4 8 16 32 64 12...

Страница 37: ...tings for cameras 1 to 64 Unit DIP switch 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 Unit DIP switch 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 Unit DIP switch 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 Unit DIP switch ...

Страница 38: ...engaging the catch tab 4 Verify that the four mounting nuts mate with the four alignment holes Figure 25 Installing the pan tilt assembly Shroud and bubble dome installation A camera shroud obscures camera orientation so subjects can t be certain which direction the camera is pointing We also offer several types of camera bubbles from transparent to smoke and one way reflective surfaces to protect...

Страница 39: ...ed 2 Using the provided screw attach the shroud to the camera 5 in lb torque 3 Install or reattach the dome onto the housing 4 Test the camera s pan and tilt movements to make sure the shroud does not impede operation or block the camera s view If you have a protocol error or a video blackout see Troubleshooting on page 36 Figure 26 Camera shroud installation Protocol DIP switch block Site address...

Страница 40: ... turn to tighten If you are installing a flush mount housing the dome ring contains a foam pad that requires you to push up while turning the screws If you are installing the dome on a rugged vandal resistant housing the screws are tamper resistant and require the provided security torx pinned bit for tightening Do not tighten these screws to more than 17 lb inches 192 cNm in torque 4 Clean any fi...

Страница 41: ...endant mount housing and bubble ring Safety clip Safety sable Keylock latch Bubble slots 2 Bubble tabs 2 Safety clip Heavy duty housing and bubble ring Flush mount housing and dome ring Plastic pendant mount housing and dome ring Cast aluminum rugged pendant mount housing and dome ring Heavy duty housing and dome ring Self locking quarter turn captive dome screws 3 Self locking quarter turn captiv...

Страница 42: ...CyberDome II Installation Manual 34 ...

Страница 43: ... simple preventive maintenance procedures and contact technical support in case you need assistance with your GE equipment In this chapter Troubleshooting 36 Maintenance 37 Cleaning the dome 37 Contacting us 38 Online resources 38 Chapter 5 Troubleshooting maintenance support ...

Страница 44: ...s not appearing on the monitor screen If the dome is not powered or the programming is not running properly remove and reinstall the camera assembly See Camera assembly shroud dome on page 25 If the video still does not appear then check the video cable and verify that it is properly connected For UTP video ensure that the and ends of the cable are correctly connected to maintain the polar sensiti...

Страница 45: ...water and immediately dry it with clean dry pressurized air to prevent water spots To remove stubborn contaminants use a wick to clean the dome s surface To make the wick a Use a high quality soft paper towel b Roll a section of the paper towel into a tightly wound tube tear the tube in half and wet a fuzzy end with 75 standard rubbing or isopropyl alcohol c Hold the dome with its opening facing d...

Страница 46: ...s and Conditions Policy Statement Customer service and technical support From the Customer Support menu select Customer Service or Technical Application Select the appropriate product category for the contact information or use the menu to select a location outside the US Table 9 Technical support North America Latin America T 888 GE Security 888 437 3287 Toll free in the US Puerto Rico and Canada...

Страница 47: ... mount arm and a T bar support kit Instructions for all other mounts arms adapters and brackets are shipped with those mounts In this appendix GEA 102 wall mount arm 40 Installing the wall mount arm 40 Opening a conduit hole 43 GEA 114 T bar ceiling support kit 45 Installing the T bar ceiling support kit 45 Appendix A Mount kits ...

Страница 48: ...e rear opening in the base If the cables are attached externally to the mounting surface and need to enter the arm through the side open a conduit hole in the side of the arm with the instructions given in Opening a conduit hole on page 43 2 The factory secures the end of the safety chain to the collar opening with a quick tie Figure 29 To keep the safety chain from slipping into the arm leave the...

Страница 49: ...eed the cables through the cable entry hole in the mounting surface or through the conduit attached to the opened conduit hole and up through the arm Pull enough cable to make connections You can always pull back unneeded length later Do not terminate the cables yet Otherwise they will not fit through the dust seal of the housing How many cables you pull depends upon how many video data and power ...

Страница 50: ...cover 11 Before you attach the housing to the arm attach the housing safety cable to the arm safety chain Figure 34 Note Thesafetycableforruggedhousingsismetalandforplastichousingsisabeadedcord a Cut the quick tie on the safety chain b Hold the housing near the arm s collar c Slide the ball of the safety cable into the clip of the safety chain d Ensure that the safety chain and cable can bear the ...

Страница 51: ...ring the facility cables in through the side of the arm To open the conduit hole see Figure 35 on page 44 and do the following 1 Locate the dimple on the side of the arm 2 Drill a 3 8 in 10 mm pilot hole through the dimple 3 Enlarge the pilot hole to 1 7 64 in 28 mm for a 3 4 in conduit connector or to 7 8 in 22 mm for a 1 2 in conduit connector 4 Return to step 2 of Installing the wall mount arm ...

Страница 52: ...CyberDome II Installation Manual 44 Figure 35 Opening a conduit hole Pilot hole Enlarged hole 3 8 in 10 mm For 3 4 in conduit 1 7 64 in 28 mm For 1 2 in conduit 7 8 in 22 mm ...

Страница 53: ...nstructions To install a T bar ceiling support kit see the corresponding figures and do the following 1 Remove the removable ceiling panel where the flush mount housing will be installed 2 Center the angle brackets and ceiling ring flat side to the brackets on the removable ceiling panel aligning their center mounting holes Figure 37 CAUTION For all installations heed these cautions Complete all i...

Страница 54: ...ole Drill cut all holes perpendicular to the panel and be careful not to overcut the housing passthrough hole 5 Reset the angle brackets and ceiling ring on the removable ceiling panel aligning the center mounting holes of the brackets and ring with the drilled holes in the panel Remember that the flat side of the ceiling ring lies on the angle brackets 6 Using two of the fasteners provided fasten...

Страница 55: ... support kit 9 Return to Installing the housing on page 14 to finish installing the dome Flush mount housing Ceiling ring Angle brackets Removable ceiling panel Viewed from side shown with housing Note Adhere to minimum load requirements See Table 1 on page 4 End mounting holes of the angle brackets Ceiling T bars Center mounting holes of the ring and brackets Housing passthrough Viewed from above...

Страница 56: ...CyberDome II Installation Manual 48 ...

Страница 57: ...Appendix B Protocol functionality This appendix provides information on protocol functionality In this appendix CyberDome II protocol functionality 50 Equipment protocol testing list 54 ...

Страница 58: ... 33 Run pattern learn number 1 See Pelco keypad documentation Set left limit stop Preset 92 Set right limit stop Preset 93 Enter into menu mode Preset 95 Begin frame scan Preset tour number 1 Preset 98 Begin autoscan Pan Preset 99 Table 11 Ultrak commands supported Command Note Set preset out of GUI See Ultrak keypad documentation Go to preset XX See Ultrak keypad documentation Run learn tour 1 Pr...

Страница 59: ... a mimic tour See VCL keypad documentation Table 13 Vicon commands supported Command Note Set preset out of GUI See Vicon keypad documentation Go to preset XX See Vicon keypad documentation Enter into menu mode set preset 94 Left pan limit AUX2 Right pan limit AUX3 Autopan A P Autoiris A I Run preset tour 1 4 Set preset 80 83 Run learn tour 1 4 Set preset 84 87 Show splash screen AUX1 Day night to...

Страница 60: ...ION Run learn tour 4 1 9 6 CAM FUNCTION Program learn tour 1 CAMERA SETUP PATROL LEARN or 1 6 7 CAM FUNCTION Program learn tour 2 1 9 7 CAM FUNCTION Program learn tour 3 1 9 8 CAM FUNCTION Program learn tour 4 1 9 9 CAM FUNCTION Home position HOME ESC Flip 1 7 8 CAM FUNCTION Day night toggle Press the AUTO B W PATROL STOP button while the SHIFT indicator is lit Table 16 Bosch RS 232 commands suppo...

Страница 61: ...preshot 88 Run preset tour 3 Continuous vectorscan 3 or preshot 89 Run preset tour 4 Continuous vectorscan 4 Autopan Continuous vectorscan 0 Day night toggle Preshot 99 or preshot 94 or nightshot mode Run learn tour 1 Preshot 80 or PTZ tour Run learn tour 2 Preshot 81 Run learn tour 3 Preshot 82 Program learn tour 1 Preshot 83 or PTZ tour program Program learn tour 2 Preshot 84 Program learn tour ...

Страница 62: ...d MPT9500 2400 baud KBD300 4800 baud PC 9600 baud Pelco P autobaud KBD300 4800 baud PC 2400 9600 baud Ultrak 9600 baud Diamond JPD101 or Honeywell HJZTP VCL Ademco ADCJA or Honeywell HJZTP Vicon Vicon V1411J DVC standalone mode AD Manchester GE KTD 405 KTD 313 AD RS 422 ADTT16E RCSN422 Panasonic Panasonic WV CU161C Bosch RS 232 Bosch LTC 5136 61 Bosch Biphase Bosch LTC 5136 61 LTC 8786 BBV BBV Tx4...

Страница 63: ...ng the protocol 27 dome configurations 4 domes 32 33 H housings 2 aluminum pendant mount 8 flush mount 8 13 15 heavy duty 4 8 mounting styles 8 pendant mount 8 11 12 plastic pendant mount 8 K keypad 3 L LEDs 23 load requirements 4 5 local codes 5 M maintenance 37 mounting styles 8 mounting surface for flush mount housings 13 for pendant mount housings 11 mounts 39 GEA 102 wall mount arm 40 GEA 114...

Страница 64: ...and length 6 system 3 S safety cautions cables 22 captive screws 32 33 dome 32 heaters 22 installation 11 13 40 45 load 4 12 14 moisture 11 13 power supplies 5 safety terms and symbols vii site address 26 system requirements 3 T technical support 38 technical support centers 38 termination 24 troubleshooting 36 twisted pair UTP cable 6 U UTP terminals 22 UTP video 22 Numerics 16 AWG UTP 5 20 AWG U...

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