
45
Troubleshooting
Access Codes
Arming and Disarming
Bypassing
Table T.2 Access Code Troubleshooting
Problem
Action/Solution
Customer cannot remember access code(s).
1.
Check your records to see if you have the customer’s access code(s)
on file.
2.
Verify the access code(s) using the Downloader.
3.
Clear memory and reprogram the panel locally.
Ìi
Clearing panel memory deletes factory zone programming.
Installer cannot remember install code.
1.
Check your records to see if you have the install code on file
2.
Verify the install code using the Downloader.
3.
Use the Dealer Code to enter program mode and view the installer
code.
4.
Call Technical Support for assistance.
Installer cannot remember dealer code
1.
Check your records to see if you have the dealer code on file.
2.
Verify the dealer code using the Downloader.
3.
Call Technical Support for assistance.
Table T.3 Arming/Disarming Troubleshooting
Problem
Action/Solution
System protests and won’t arm.
1.
If arming to level 2, make sure all monitored perimeter doors and
windows are closed.
2.
If arming to level 3, make sure all perimeter and interior sensors are
closed.
3.
Press STATUS for an indication of the problem.
System won’t disarm.
1.
Disarming using incorrect code. Enter correct code.
2.
Access code is not programmed or set up in user programming to
disarm system.
3.
Wireless touchpad is not learned into system or hardwire touchpad
is not communicating to panel. Check installer programming for
learned touchpads.
4.
The installer code is being used to disarm the system. The system is
designed not to disarm using the installer code. Use a regular or sys-
tem master code to disarm the system.
Table T.4 Bypassing Troubleshooting
Problem
Action/Solution
Touchpad indicates Invalid when you attempt to
bypass a sensor.
1.
Sensor is already bypassed.
2.
Attempting to bypass a 24-hour sensor that cannot be bypassed
(group 26 fire sensors).
3.
Sensor is not active in the current arming level.
System cancels sensor bypass when you try to
arm to level 2 or 3.
1.
Sensor is being bypassed before arming to 2—STAY or 3—AWAY.
Arm to the desired level before bypassing a sensor.
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