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CHAPTER

: Troubleshooting

102

Sound

You are not getting sound from the built-in speakers

•

Make sure that headphones are not plugged into the
headphone jack.

•

Make sure that the volume control on your notebook
is turned up.

•

Make sure that the Windows volume control is turned
up. For instructions on how to adjust the volume control
in Windows, see “Adjusting the volume” in the online

User Guide

•

Make sure that Mute controls are turned off.

Status indicators

The status indicators are not functioning

•

Make sure the status indicators are turned on. Press

+F1

to toggle the indicators.

Touchpad

Touchpad is not working

•

Make sure the touchpad is turned on. For more
information, see “Changing touchpad settings” in the
online

User Guide

The notebook is not responding when you click or tap on
the touchpad

•

Turn on the touchpad. For instructions on how to adjust
the touchpad settings, see “Changing touchpad
settings” in the online

User Guide

Help

For more information about troubleshooting sound issues, click

Start

then click

Help and Support

. Type the keyword

sound troubleshooting

in the

Search Help

box

, then press

NTER

Tip

For more information about using your volume control, see

“Adjusting the volume” on page 32

Содержание Notebook

Страница 1: ... NOTEBOOK REFERENCEGUIDE ...

Страница 2: ......

Страница 3: ... Working safely and comfortably 14 Reducing eye strain 14 Setting up your computer desk and chair 15 Sitting at your notebook 15 Avoiding discomfort and injury from repetitive strain 15 Connecting the AC adapter 16 Protecting from power source problems 17 Connecting the dial up modem 18 Connecting to a broadband modem or network 19 Starting your notebook 20 Waking up your notebook 21 Turning off y...

Страница 4: ...ing and removing an Express Card 40 Installing a printer or other peripheral device 41 Connecting a USB device 41 Viewing the display on a projector or monitor 42 Ordering accessories 45 Chapter 5 Managing Power 47 Monitoring the battery charge 48 Recharging the battery 48 Changing batteries 49 Replacing the battery 49 Recalibrating the battery 50 Extending battery life 51 Conserving battery power...

Страница 5: ...CDs or DVDs 66 System recovery options 66 Recovering specific files and software 67 Recovering using Microsoft System Restore 67 Recovering using the Windows DVD 68 Chapter 8 Upgrading Your Notebook 69 Preventing static electricity discharge 70 Adding or replacing memory modules 71 Replacing the hard drive kit 74 Chapter 9 Troubleshooting 77 Safety guidelines 78 First steps 78 Troubleshooting 79 A...

Страница 6: ...Modem cable or DSL 91 Modem dial up 91 Mouse 95 Networks wired 95 Networks wireless 97 Passwords 99 Pointing device 99 Power 99 Printer 100 Sound 102 Status indicators 102 Touchpad 102 Video 103 Telephone support 103 Before calling Gateway Customer Care 103 Appendix A Legal Information 105 Index 115 ...

Страница 7: ...CHAPTER1 1 About This Reference About this guide Accessing the online User Guide Gateway contact information Microsoft Certificate of Authenticity For more information ...

Страница 8: ...dition to this guide the online User Guide has been included on your hard drive The User Guide is an in depth easy to read manual that includes information on the following topics Help and technical support Using and customizing Windows and other software Controlling audio and video settings Using the Internet Protecting your files Playing and recording media Networking To access the online User G...

Страница 9: ... label found on the bottom of your notebook includes the product key code for your operating system For more information For more information about your notebook visit Gateway s Support page at www gateway com or the Web address shown on your notebook s label The Support page also has links to additional Gateway documentation and detailed specifications Important The labels shown in this section a...

Страница 10: ...CHAPTER 1 About This Reference 4 ...

Страница 11: ...CHAPTER2 5 Checking Out Your Notebook Front Left Right Back Bottom Keyboard area ...

Страница 12: ...hen speakers or headphones are plugged into this jack Power indicator LED on Notebook is on LED blinking Notebook is in Sleep or Hybrid Sleep mode LED off Notebook is off Battery charge indicator LED blue Battery is fully charged LED purple Battery is charging LED blinking red Battery charge is very low LED solid red Battery is malfunctioning Important This LED only lights up when your notebook is...

Страница 13: ... not use the notebook on a bed sofa rug or other similar surface USB ports Plug USB devices such as a diskette drive flash drive printer scanner camera keyboard or mouse into these ports Express Card slot Insert one Type 54 Express Card into this slot For more information see Adding and removing an Express Card on page 40 Memory card reader Insert a memory card from a digital camera MP3 player PDA...

Страница 14: ...net jack Plug an Ethernet network cable into this jack The other end of the cable can be plugged into a cable modem DSL modem or an Ethernet network jack For more information see Connecting to a broadband modem or network on page 19 Modem jack Plug a dial up modem cable into this jack For more information see Connecting the dial up modem on page 18 Monitor port Plug an analog VGA monitor or projec...

Страница 15: ...ponent Icon Description Power connector Plug the AC adapter cable into this connector Kensington lock slot Secure your notebook to an object by connecting a Kensington cable lock to this slot Power connector Kensington lock slot ...

Страница 16: ...e 3 Memory bay Install a memory module into this bay For more information see Adding or replacing memory modules on page 71 Hard drive bay The hard drive is located in this bay For more information see Replacing the hard drive kit on page 74 Battery latch Slide to release the battery For more information see Changing batteries on page 49 Battery Provides power when the notebook is not plugged into...

Страница 17: ... for Sleep Resume mode For more information on configuring the power button mode see Changing advanced settings on page 55 Status indicators Inform you when a drive is in use or when a button has been pressed that affects how the keyboard is used For more information see Using the status indicators on page 23 Touchpad Provides all the functionality of a mouse For more information see Using the EZ ...

Страница 18: ...CHAPTER 2 Checking Out Your Notebook 12 ...

Страница 19: ...necting the dial up modem Connecting to a broadband modem or network Starting your notebook Turning off your notebook Restarting rebooting your notebook Using the status indicators Using the keyboard Using the EZ Pad touchpad Adjusting brightness Adjusting the volume Turning your wireless radio on or off ...

Страница 20: ...ebook on a rigid hard surface and make sure that you keep the ventilation openings on the sides clear Reducing eye strain Sunlight or bright indoor lighting should not reflect on the screen or shine directly into your eyes Position the computer desk and screen so you can avoid glare on your screen and light shining directly into your eyes Reduce glare by installing shades or curtains on windows an...

Страница 21: ...ur shoulders relax while you type Adjust the chair height adjust the forward tilt of the seat or use a footrest to distribute your weight evenly on the chair and relieve pressure on the back of your thighs Adjust the back of the chair so it supports the lower curve of your spine You can use a pillow or cushion to provide extra back support Sitting at your notebook Avoid bending arching or angling ...

Страница 22: ...s that can cause serious injury or death Contact Gateway about returning defective AC adapters Caution Make sure that you use the AC adapter that came with your notebook or one of the same type purchased from Gateway Replace the power cord if it becomes damaged The replacement cord must be of the same type and voltage rating as the original cord or your notebook may be damaged Important If the bat...

Страница 23: ...urn off your notebook and leave your notebook connected to AC power until the battery charge indicator turns blue Protecting from power source problems During a power surge the voltage level of electricity coming into your notebook can increase to levels far above normal levels and cause data loss or system damage Protect your notebook and peripheral devices by connecting them to a surge protector...

Страница 24: ...ltages can enter your notebook through both the power cord and the modem connection To protect your notebook and avoid electrical shock use a surge protector If you have a telephone modem use a surge protector that has a modem jack If you have a cable modem use a surge protector that has an antenna cable TV jack During an electrical storm unplug both the surge protector and the modem Warning To re...

Страница 25: ...use to connect to a cable or DSL modem or to a wired Ethernet network To connect to a cable or DSL modem or to a wired Ethernet network 1 Insert one end of the network cable into the network jack on your notebook 2 Insert the other end of the network cable into a cable modem DSL modem or Ethernet network jack ...

Страница 26: ...ers and speakers Warning Do not work for long periods with the notebook resting on your lap If the air vents are blocked the notebook may become hot enough to harm your skin Caution Provide adequate space around your notebook so air vents are not obstructed Do not use the notebook on a bed sofa rug or other similar surface Tip For more information about changing the power button mode see Changing ...

Страница 27: ...ws down most system operations to save power Sleep mode saves your desktop layout so the next time you restore power the programs are laid out just as you left them Waking your notebook from a Sleep state is much faster than turning on your notebook after it has been turned completely off Hibernate mode is an alternative to Sleep mode In Hibernate mode your notebook is turned completely off When y...

Страница 28: ... input you may have to close programs that are not responding If closing unresponsive programs does not restore your notebook to normal operation you may have to restart reboot your notebook To close unresponsive programs on your notebook 1 Press CTRL ALT DEL 2 Click Start Task Manager The Windows Task Manager dialog box opens 3 Click the program that is not responding 4 Click End Task 5 Click X i...

Страница 29: ...used The status indicators are located below the touchpad Important If your notebook does not turn off immediately complete the following steps until the notebook turns off 1 Press and hold the power button for about five seconds then release it 2 Unplug the power cord and remove the battery for more than 10 seconds Important Status indicators vary by model and features ordered Important If none o...

Страница 30: ...umeric keypad is turned on LED off Numeric keypad is turned off Scroll lock LED on Scroll lock is turned on LED off Scroll lock is turned off Hard drive LED blinking hard drive is being accessed LED off hard drive is not being accessed Indicator Icon Description Wireless network optional LED on Wireless IEEE 802 11 radio is turned on LED off Wireless IEEE 802 11 radio is turned off Caps lock LED o...

Страница 31: ...umeric keypad Num lock LED on Numeric keypad is turned on LED off Numeric keypad is turned off Disc drive LED on Drive is in use LED off Drive is not in use Hard drive LED blinking Hard drive is in use LED off Hard drive is not in use Tip You can attach an external keyboard to the notebook using a USB port You do not need to shut down the notebook to connect a USB keyboard Indicator Icon Descripti...

Страница 32: ...nction key actions System keys Press these colored keys in combination with the FN key to perform specific actions For more information see System key combinations on page 27 Navigation keys Press these keys to move the cursor to the beginning of a line to the end of a line up the page down the page to the beginning of a document or to the end of a document FN key Press the FN key in combination w...

Страница 33: ... commercial aircraft Current aviation regulations require wireless devices to be turned off while traveling in an airplane IEEE 802 11 communication devices are examples of devices that provide wireless communication Enter Sleep mode or Hybrid Sleep mode Press the power button to leave Sleep mode For more information see Changing notebook power settings on page 53 Toggle the notebook display in th...

Страница 34: ...htness of the display Mute the sound Press the key combination again to restore the sound For more information see Adjusting the volume on page 32 Increase volume For more information see Adjusting the volume on page 32 Decrease volume For more information see Adjusting the volume on page 32 Press and hold FN then press this system key To ...

Страница 35: ...s in the same direction You can use the scroll zone to scroll through documents Use of the scroll zone may vary from program to program You can use the EZ Pad left and right buttons below the touchpad to select objects Tip You can attach a mouse to the notebook using a USB port You do not need to shut down the notebook to connect a USB mouse Touchpad Left button Right button Scroll zone ...

Страница 36: ...icking the left button For more information see Changing the mouse or touchpad settings in the online User Guide To Do this Move the pointer on the screen Move your finger around on the touchpad If you run out of space and need to move the pointer farther lift your finger move it to the middle of the touchpad then continue moving your finger Select an object on the screen Position the pointer over...

Страница 37: ...ightness Access a shortcut menu or find more information about an object on the screen Position the pointer over the object Quickly press and release the right button once This action is called right clicking Move an object on the screen Position the pointer over the object Press the left button and hold it down then use the touchpad to move drag the object to the appropriate part of the screen Re...

Страница 38: ...inations on page 27 OR Click Start All Programs Accessories then click Windows Mobility Center The Windows Mobility Center window opens Slide the Volume control to the desired volume level To adjust the volume from Windows 1 Click Volume on the taskbar The volume control slider opens 2 Click and drag the slider up to increase volume and down to decrease volume Tip For instructions on how to adjust...

Страница 39: ...s click Mixer The Volume Mixer dialog box opens where you can click and drag sliders for individual devices 5 Click X in the top right corner of the window to close it Tip Adjust the Windows Sounds slider to change system sounds volume independently of general volume such as the volume used for music and game sounds ...

Страница 40: ...unication can interfere with equipment on commercial aircraft Current aviation regulations require wireless devices to be turned off while traveling in an airplane IEEE 802 11 communication devices are examples of devices that provide wireless communication Warning In environments where the risk of interference to other devices or services is harmful or perceived as harmful the option to use a wir...

Страница 41: ...es and Accessories Using the CD or DVD drive Using the memory card reader Adding and removing an Express Card Installing a printer or other peripheral device Viewing the display on a projector or monitor Ordering accessories ...

Страница 42: ... your drive has this logo This is your drive type Use your drive for CD drive Installing programs playing audio CDs and accessing data You cannot use this drive to create CDs or DVDs or play DVDs DVD drive Installing programs playing audio CDs playing DVDs and accessing data You cannot use this drive to create CDs or DVDs Combination DVD CD RW drive Installing programs playing audio CDs playing DV...

Страница 43: ...n less capacity Important DVD discs and drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution To be able to play a DVD the disc s regional code and your DVD drive s regional code must match The regional code on your DVD drive is determined by your notebook s delivery address The regional code for the United States and Canada is 1 The regional c...

Страница 44: ...DA MP3 player or cellular telephone Memory card types The memory card reader supports Memory Stick Memory Stick Pro MultiMediaCard Secure Digital Mini Secure Digital and RS MultiMediaCard Inserting a memory card To insert a memory card Insert the memory card into the memory card slot with the label facing up and the arrow on the label pointing towards the notebook Important When you place a single...

Страница 45: ... file name Removing a memory card To remove a memory card 1 Push the memory card into the notebook The memory card pops out slightly 2 Pull the memory card out of the notebook Important Do not use the remove hardware icon in the taskbar to remove the memory card If you use the remove hardware icon your notebook may not recognize your memory card reader until you restart your notebook ...

Страница 46: ...n To insert an Express Card Push the card firmly into the Express Card slot label side up until the outer edge of the card is flush with the side of your notebook To remove an Express Card 1 Turn off your convertible notebook then go to Step 5 OR Double click the remove hardware icon in the taskbar The Safely Remove Hardware dialog box opens 2 Click the Express Card name then click Stop The Stop a...

Страница 47: ... such as a diskette drive flash drive printer scanner camera keyboard or mouse To connect your USB device to your notebook 1 Connect one end of the USB cable to your device 2 Connect the other end of the cable to a USB port on your notebook Important Before you install a printer scanner or other peripheral device see the device documentation and installation instructions Help For more information ...

Страница 48: ...cable into the VGA port on your notebook 3 Turn on your notebook 4 Plug the projector s or monitor s power cord into an AC power source and turn it on Windows recognizes the new hardware and the New Display Detected dialog box opens 5 Select the options for the projector or external monitor then click OK 6 Optional Adjust the display properties on the projector or external monitor as follows a Cli...

Страница 49: ...indows desktop onto this monitor f To use the external monitor or projector as an extension of your desktop increasing the size of your Windows desktop click to select the check box for Extend my Windows desktop onto this monitor You can click and drag the 2 monitor icon to position it the same way the physical monitor is arranged on your desk g Click OK 7 Optional Configure your notebook for givi...

Страница 50: ... click Turn off to return to your standard notebook settings 8 Press FN F4 to switch between viewing the display on the LCD panel viewing the display on the projector or monitor and viewing the display on both the LCD panel and the projector or monitor Tip For more information about the Windows Mobility Center see Customizing Windows in the online User Guide Important If an external monitor or pro...

Страница 51: ... increase your internal storage space try replacing your existing hard drive with a larger drive See Replacing the hard drive kit on page 74 for more information Memory Large programs such as multimedia games or graphics programs use a lot of memory If your programs are running more slowly than you think they should try adding more memory See Adding or replacing memory modules on page 71 for more ...

Страница 52: ...CHAPTER 4 Using Drives and Accessories 46 USB flash drive Use a USB flash drive for storing files or transferring files to another computer ...

Страница 53: ...CHAPTER5 47 Managing Power Monitoring the battery charge Recharging the battery Recalibrating the battery Extending battery life Changing notebook power settings ...

Страница 54: ...ny unsaved work To monitor the battery charge Hover the mouse pointer over the power cord icon or battery icon in the taskbar A message appears showing the remaining battery time and the current power plan Wait for a Low Battery warning message to appear Look at the battery charge status indicator If your battery charge indicator displays what looks like an inaccurate charge you may need to recali...

Страница 55: ...er of explosion if battery is incorrectly replaced Replace only with a battery specifically manufactured for your Gateway notebook Discard used batteries according to local hazardous material regulations The battery used in this device may present a fire or chemical burn hazard if mishandled Do not disassemble heat above 212 F 100 C or incinerate Dispose of the used battery promptly Keep away from...

Страница 56: ... the battery 1 Connect your notebook to AC power and let the battery charge completely 2 Disconnect the AC power and restart your notebook 3 Completely discharge the battery 4 After the battery is completely drained reconnect your notebook to AC power 5 Charge the battery completely until the battery status indicator turns blue Important Do not interrupt the battery recalibration process If recali...

Страница 57: ...play while you are not using your notebook The display stays off until you open the panel again Use Hibernate mode for maximum power savings while your notebook is not in use Use the CD or DVD drive only when necessary This drive uses a large amount of power Recharge the battery often take an extra battery and fully recharge the batteries before traveling For more information see Recharging the ba...

Страница 58: ...ices such as the display and drives turn off Hibernate also called save to disk writes all current memory RAM information to the hard drive then turns your notebook completely off The next time you turn on your notebook it reads the memory information from the hard drive and opens the programs and documents that were open when you activated Hibernate mode Hybrid Sleep while your notebook is in Hyb...

Страница 59: ...nd power saving timers by changing power settings on your notebook You can customize power settings from the Windows Mobility Center by selecting power plans and adjusting advanced power settings Changing the power plan Power plans groups of power settings let you change power saving options such as when the display or hard drive is automatically turned off You can select one of the defined power ...

Страница 60: ... to gain performance Use this plan if you need additional computing power for your program Your battery may not last as long as you are accustomed to under the other two power plans To change the power plan 1 Click Start All Programs Accessories then click Windows Mobility Center The Windows Mobility Center window opens 2 Click Change power settings The Select a power plan window opens 3 Select th...

Страница 61: ...lect a power plan window opens 3 Click a setting in the left hand column that you want to change The top three settings are not tied to a power plan The bottom three settings modify the currently selected power plan To turn on Hybrid Sleep mode 1 On the Select a power plan window click Change plan settings for the plan you are using The Change settings for the plan window opens 2 Click Change adva...

Страница 62: ...leep then click the in front of Allow hybrid sleep 4 Change the values to On for On battery and Plugged in Help For more information about hybrid sleep click Start then click Help and Support Type the keyword hybrid in the Search Help box then press ENTER ...

Страница 63: ...CHAPTER6 57 Traveling with Your Notebook Packing your notebook Traveling by air Dial up modem Radio frequency wireless connections Files Security Power Additional tips ...

Страница 64: ...tart your notebook Have your notebook hand inspected or sent through the X ray scanner but never carry it through the metal detector Turn off you notebook for takeoff and landing Turn off all wireless devices while in the aircraft Dial up modem Take a telephone cord to connect the modem to telephone jacks If you are traveling internationally take telephone jack adapters or an acoustic handset coup...

Страница 65: ...ices are examples of devices which use wireless to communicate Files Copy your working files from your desktop computer to your notebook before you travel If you need to access your desktop computer files from your notebook while traveling set up your desktop computer for remote access Contact your network administrator for more information about remote access Take extra recordable media for trans...

Страница 66: ...ess to your notebook The startup password is set using the BIOS utility To create a startup password 1 Restart your notebook As soon as you see a startup screen press F2 The BIOS Setup utility opens 2 Open the Security menu highlight Set Supervisor Password then press ENTER and follow the instructions You must set the supervisor password in order to set the user startup password 3 Highlight Set Us...

Страница 67: ...arge and use the most efficient power management settings For information on conserving battery power using alternate power sources and monitoring the battery charge see Managing Power on page 47 Additional tips If you plan to use several USB peripheral devices take a portable USB hub to provide additional USB ports Take a network cable if you need to connect to a network Some hotels provide Inter...

Страница 68: ...credit card company to learn about emergency travel assistance if your notebook is lost or damaged Take your recovery discs in case you need to install an additional driver or software Tip You can create a Drivers and Applications Recovery disc using the Gateway Recovery Center ...

Страница 69: ...CHAPTER7 63 Maintaining Your Notebook Caring for your notebook Cleaning your notebook Cleaning CDs or DVDs System recovery options ...

Страница 70: ...rittle and easy to break in cold temperatures and can melt or warp in high temperatures Damage due to either extreme is not covered by your warranty As a general rule your notebook is safest at temperatures that are comfortable for you Keep all liquids away from your notebook When spilled onto notebook components almost any liquid can result in expensive repairs that are not covered under a standa...

Страница 71: ...ebook is cooled by air circulated through the vents on the case so keep the vents free of dust With your notebook turned off and unplugged brush the dust away from the vents with a damp cloth Be careful not to drip any water into the vents Do not attempt to clean dust from the inside of your notebook with the exception of the memory bay Cleaning the keyboard You should clean the keyboard occasiona...

Страница 72: ...r DVDs Wipe from the center to the edge not around in a circle using a product made especially for the purpose System recovery options Most notebook problems can be solved by following the information in Troubleshooting on page 77 or at www gateway com Problem solving may also involve re installing some or all of the notebook s software also called recovering or restoring your system Gateway provi...

Страница 73: ...ructions To recover specific drivers and software 1 Click Start All Programs then click Gateway Recovery The Gateway Recovery Center opens 2 Click on the appropriate recovery option then follow the on screen instructions Recovering using Microsoft System Restore Microsoft System Restore periodically takes snapshots of your system settings and saves them as restore points In most cases of hard to r...

Страница 74: ...4 Click Yes Your system is restored using the restore point you specified Recovering using the Windows DVD To completely re install Windows 1 Insert the Windows DVD into your notebook s DVD drive then restart your notebook 2 When the prompt Press any key to boot from CD or DVD appears press any key on your keyboard A list of valid boot devices appears 3 Press the arrow keys to select the drive con...

Страница 75: ...CHAPTER8 69 Upgrading Your Notebook Preventing static electricity discharge Adding or replacing memory modules Replacing the hard drive kit ...

Страница 76: ...ion Always hold components by their edges Avoid touching the edge connectors Never slide components over any surface Wear a grounding wrist strap available at most electronics stores and attach it to a bare metal part of your workbench or other grounded connection Touch a bare metal surface on your workbench or other grounded object Warning To avoid exposure to dangerous electrical voltages and mo...

Страница 77: ...enting static electricity discharge on page 70 2 Turn off your notebook 3 Disconnect the AC adapter modem cable and network cable 4 Disconnect all peripheral devices connected to the notebook and remove any Express cards 5 Turn your notebook over so the bottom is facing up then remove the battery For more information see Changing batteries on page 49 Important Use only memory modules designed for ...

Страница 78: ...Your Notebook 72 6 Loosen the memory bay cover screw this screw cannot be removed 7 Lift the memory bay cover then remove it Be careful not to break off the tabs located on the end of the cover opposite of the screw Screw ...

Страница 79: ...ress it into the empty memory slot This module is keyed so it can only be inserted in one direction If the module does not fit make sure that the notch in the module lines up with the tab in the memory bay 11 Replace the memory bay cover then tighten the cover screw 12 Insert the battery then turn your notebook over 13 Connect the power adapter modem cable and network cable 14 Reconnect all periph...

Страница 80: ...ou want to transfer to the new hard drive For more information see Backing up files in the online User Guide 3 Follow the guidelines under Preventing static electricity discharge on page 70 4 Turn off your notebook 5 Disconnect the AC adapter modem cable and network cable 6 Disconnect all peripheral devices connected to the notebook and remove any Express cards 7 Turn your notebook over so the bot...

Страница 81: ...If the replacement drive already has the hard drive bracket attached go to Step 14 OR If you need to transfer the hard drive bracket from the old hard drive to the new hard drive go to Step 10 10 Remove the four screws that secure the hard drive to the hard drive bracket Screw Screw Screw Screw Screw Screw ...

Страница 82: ...e notebook 15 Insert the battery then turn your notebook over 16 Connect the power adapter modem cable and network cable 17 Turn on your notebook open the DVD drive insert the Windows DVD close the DVD drive then restart your notebook 18 When the prompt Press any key to boot from CD or DVD appears press any key on your keyboard and follow the on screen instructions As part of the process you may b...

Страница 83: ...CHAPTER9 77 Troubleshooting Safety guidelines First steps Troubleshooting Telephone support ...

Страница 84: ... have problems with your notebook try these things first Make sure that the AC power adapter is connected to your notebook and an AC outlet and that the AC outlet is supplying power Make sure that the power cord is firmly connected to the AC power adapter If you use a power strip or surge protector make sure that it is turned on Warning Do not try to troubleshoot your problem if power cords or plu...

Страница 85: ...act message The message may help Gateway Customer Care in diagnosing and fixing the problem If you added or removed peripheral devices review the installation procedures you performed and make sure that you followed each instruction If an error occurs in a program see the program s printed documentation or the online help Troubleshooting Troubleshooting topics are listed in alphabetical order Audi...

Страница 86: ...ifferent diskette Occasionally diskettes are flawed and cannot be read by the diskette drive Run Error checking on the diskette If errors are detected and corrected try using the diskette again For instructions on running Error checking see Checking the hard drive for errors in the online User Guide You see a Non system disk NTLDR is missing or Disk error error message Eject the diskette from the ...

Страница 87: ...k or too bright This condition is normal and inherent in the TFT technology used in active matrix LCD screens Gateway s inspection standards keep these to a minimum If you feel these pixels are unacceptably numerous or dense on your display contact Gateway Customer Care to identify whether a repair or replacement is justified based on the number of pixels affected The display is blank Adjust the b...

Страница 88: ... down and restart your notebook Clean the disc For more information see Cleaning CDs or DVDs on page 66 An audio CD does not produce sound Make sure that the CD label is facing up then try again Some music CDs have copy protection software You may not be able to play these CDs on your notebook Make sure that the volume control on your notebook is turned up Make sure that the Windows volume control...

Страница 89: ...D drive s regional code match Make sure that a DVD player program has been installed on your notebook You cannot eject a CD or DVD Your notebook must be turned on to remove CDs and DVDs If you do not want to turn on your notebook manually eject the disc by inserting an opened paper clip into the manual eject hole Ethernet Ethernet troubleshooting is covered under Networks wired on page 95 Express ...

Страница 90: ...ia then delete them from the hard drive You see a Data error message This may be the result of a defective area on the hard drive To fix hard drive problems run the Error checking program For instructions on fixing hard drive problems see Checking the hard drive for errors in the online User Guide Caution If a file was deleted while holding down the SHIFT key or if the Recycle Bin has been emptied...

Страница 91: ...not the Ethernet network jack OR If you are using a cable or DSL modem make sure that the modem cable is plugged into the Ethernet network jack and not the modem jack Make sure that you do not have a problem with your modem For more information see Modem dial up on page 91 Make sure that your account with your Internet service provider ISP is set up correctly Contact your ISP technical support for...

Страница 92: ...e condition of the Internet computers to which you connect and the number of users accessing those computers The complexity of graphics and multimedia on Web pages Having multiple Web browsers open performing multiple downloads and having multiple programs open on your notebook People are sending you e mail messages but you have not received any mail Click the receive button in your e mail program...

Страница 93: ...ny factors such as the display type quality of the video source type of connection used quality of video cables display device screen resolution size of TV age of the TV or the type of TV interlaced or progressive scan can affect the video quality significantly Display type The Media Center is best viewed on display devices that were offered with the Media Center computer when you purchased it fro...

Страница 94: ...picture on a TV display you may need to lower the Media Center screen resolution to 800 600 or 640 480 Size of display device Small computer monitors for standard computer applications are generally not optimized for motion video playback Although they offer excellent resolutions and refresh rates they are designed to make static white backgrounds with black text look readable Some small display d...

Страница 95: ... top to bottom without the odd even interlacing This results in a fuller sharper picture and better display quality for viewing and using the Media Center computer functions The progressive scan picture is also brighter and easier on your eyes You need to configure your Media Center to output to a TV Your Media Center computer detects if you are using a VGA display device and automatically changes...

Страница 96: ... DVDs recorded with the Media Center can be played on a home DVD player Memory You see a Memory error message Make sure that the memory module is inserted correctly in the memory bay slot Use a third party diagnostic program to help determine if a memory module is failing You see a Not enough memory error message Close all programs then restart your notebook Memory card reader Drive letter for the...

Страница 97: ...ing a working telephone into the telephone wall jack If you have additional telephone services such as call waiting call messaging or voice mail make sure that all messages are cleared and call waiting is disabled before using the modem Contact your telephone service to get the correct code to temporarily disable the service Also make sure that the modem dialing properties are set appropriately To...

Страница 98: ... as 1 When the dial tone stops listen for line noise Wiggle the modem cable to see if that makes a difference Make sure that the connectors are free from corrosion and all screws in the wall or telephone wall jack are secure You can also call your telephone service and have the telephone line checked for noise or low line levels Try another telephone line either a different telephone number in you...

Страница 99: ... recognized by your notebook Make sure that the line connected to the modem is working and plugged into the appropriate port on your notebook If the modem shares the telephone line with another device make sure that the telephone line is not in use for example someone is on the telephone or another modem is in use Use a different modem cable Some telephone cables do not meet required cable standar...

Страница 100: ...ication protocols You may hear unusual handshaking sounds when the modems first connect If the handshaking sounds are too loud you can turn down the modem volume To turn down the modem volume 1 Click Start then click Control Panel The Control Panel window opens 2 Click Hardware and Sound 3 Click Phone and Modem Options The Phone and Modem Options dialog box opens 4 Click the Modems tab 5 Click the...

Страница 101: ...able is plugged into the Ethernet jack on your notebook Make sure that the other end is plugged into a router or cable or DSL modem Make sure that all computers are plugged into a powered electrical outlet and turned on Make sure that the router is plugged into a powered electrical outlet and turned on Most routers have lights that indicate they are working For more information see the documentati...

Страница 102: ...ts will result in your network running at the slowest component speed You cannot connect to your company network Every network is unique Contact your company computer department or network administrator for help Internet Explorer is unable to access the Internet Reset the power on your cable or DSL modem and your access point This reestablishes communication between your Internet Service Provider ...

Страница 103: ...o increase the signal strength To check the signal strength 1 Click Start right click Network then click Properties The Network and Sharing Center window opens 2 Click View status for the network connection The Wireless Network Connection Status dialog box opens The meter shows the signal strength for wireless networking on your computer if other computers with the same network name are within ran...

Страница 104: ...ot currently available or you are not currently in range to connect Internet Explorer is unable to access the Internet Reset the power on your cable or DSL modem and your access point This reestablishes communication between your Internet Service Provider and your modem and between your modem and your access point If you previously accessed the Internet through a dial up modem Internet Explorer ma...

Страница 105: ...er Care for instructions Pointing device See Touchpad on page 102 Power Your notebook is not working on AC power Make sure that your AC power adapter is connected correctly to your notebook If your notebook is plugged into a surge protector make sure that the surge protector is connected securely to an electrical outlet turned on and working correctly To test the outlet plug a working device such ...

Страница 106: ...notebook Make sure that it is connected to the correct port Make sure that the printer is online Many printers have an online offline button that you may need to press so the printer can start printing Press the button to put the printer online Tip For more information about using power management settings see Changing notebook power settings on page 53 Tip For instructions on inserting your batte...

Страница 107: ...that the printer is not set to work offline To make sure that the printer is not set to work offline 1 Click Start then click Control Panel The Control Panel window opens 2 Click Hardware and Sound 3 Click Printers 4 If the printer status is Offline right click the name of the printer you want to use then click Use Printer Online to set the printer to work online Wait until files have been printed...

Страница 108: ...sure the status indicators are turned on Press FN F1 to toggle the indicators Touchpad Touchpad is not working Make sure the touchpad is turned on For more information see Changing touchpad settings in the online User Guide The notebook is not responding when you click or tap on the touchpad Turn on the touchpad For instructions on how to adjust the touchpad settings see Changing touchpad settings...

Страница 109: ...ok follow these recommendations before contacting Gateway Customer Care Make sure that your notebook is connected correctly to a grounded AC outlet that is supplying power If you use a surge protector make sure that it is turned on If a peripheral device such as a keyboard or mouse does not appear to work make sure that all cables are plugged in securely If you have recently installed hardware or ...

Страница 110: ... time of your call The technician may have you follow troubleshooting steps The label on the bottom of your notebook includes the Gateway Customer Care telephone number For more information see Gateway contact information on page 3 Warning To avoid bodily injury do not attempt to troubleshoot your notebook problem if Power cords or plugs are damaged Liquid has been spilled into your notebook Your ...

Страница 111: ...APPENDIXA 105 Legal Information Important safety information Regulatory compliance statements Environmental information Notices ...

Страница 112: ... grounded when in use The plug on this cord will fit only into a grounding type outlet This is a safety feature If you are unable to insert the plug into an outlet contact an electrician to install the appropriate outlet If you use an extension cord with this notebook make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere ra...

Страница 113: ...hile operating a wireless device Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft Current aviation regulations require wireless devices to be turned off while traveling in an airplane IEEE 802 11 also known as wireless Ethernet or WiFi wireless Internet and Bluetooth communication devices are examples of devices that provide wireless communication ...

Страница 114: ...hese devices outdoors is prohibited Some circumstances require restrictions on wireless devices United States of America Federal Communications Commission FCC Intentional emitter per FCC Part 15 Low power Radio transmitter type devices radio frequency RF wireless communication devices operatinginthe2 4 GHzbandand or5 15 5 35 GHzband maybepresent embedded in your notebook system This section is onl...

Страница 115: ...ption However there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference to radio and television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation ...

Страница 116: ...phone company may make changes inits facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service This equipment cannot be used on telephone company provided coin service Connection to party line service is subject t...

Страница 117: ...d including interference that may cause undesired operation of the device Unintentional emitter per ICES 003 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada Le présent appareil numérique n émet pas de bruits radioélectriques dépassant les limites applicables aux appareils ...

Страница 118: ...ent should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should make sure for their own protection that the electrical ground connections of the power utility telephone lines a...

Страница 119: ...tain chemical compounds are highly recoverable recyclable and reusable You can do your part for the environment by following these simple steps When your electrical or electronic equipment is no longer useful to you take it back to your local or regional waste collection administration for recycling In some cases your end of life product may be traded in for credit towards the purchase of new Gate...

Страница 120: ...ossibility of such damages In the interest of continued product development Gateway reserves the right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments Gateway and the Black and White Spot Design are trademarks or registered trademarks of Gateway Inc in the U S and other countries Intel Intel Inside logo and Penti...

Страница 121: ...ernate power sources 52 bay 49 changing 49 charge indicator 6 48 charge status 48 charging 16 48 conserving power 51 icons 48 installing 49 latch 10 locating 10 managing power 51 monitoring charge 48 purchasing 45 recalibrating 50 recharging 16 48 release latch 10 replacing 49 bays battery 49 hard drive 10 memory 10 71 brightness adjusting 28 31 system keys 28 C cable lock 9 cable modem 8 19 camer...

Страница 122: ... modem 8 19 Ethernet 8 19 external audio 6 external diskette drive 7 41 external speakers 6 flash drive 7 41 headphone 6 keyboard 7 microphone 6 modem dial up 8 18 monitor VGA 8 42 mouse 7 network 8 19 power 9 16 printer 7 projector 42 scanner 7 speaker 6 USB 7 41 VGA 8 42 copyright notice 114 D default printer 100 dialing codes 58 dial up modem 8 18 digital camera memory card reader 7 38 USB port...

Страница 123: ...roubleshooting 83 external monitor 8 27 EZ Pad touchpad See touchpad F fan 7 faxes troubleshooting 93 files opening 30 transferring 59 troubleshooting 84 Fn key 26 27 folders opening 30 function keys 26 G Gateway model number 3 serial number 3 Support 3 H hard drive bay 10 indicator 24 25 installing 74 purchasing 45 replacing 74 troubleshooting 84 headphone jack 6 Hibernate mode 52 hot swapping 40...

Страница 124: ...abels Microsoft Certificate of Authenticity 3 model number 3 serial number 3 laser printer 45 latch battery 10 LCD panel release 6 LCD panel cleaning 66 release latch 6 switching display 27 troubleshooting 80 LCD CRT system key 27 line protector 58 line tester 58 lock cable 60 Kensington cable 9 M maintenance cleaning 65 66 Media Center troubleshooting 87 memory bay 10 installing 71 purchasing 45 ...

Страница 125: ...0 LCD panel 6 notebook 6 programs 30 shortcut menu 31 P password 60 99 startup 60 supervisor 60 user 60 PCMCIA card See Express Card PDA memory cards 38 peripheral devices 41 Plug and Play devices USB support for 41 pointer identifying 29 moving 30 power AC adapter 16 52 advanced settings 53 55 automobile airplane adapter 52 battery 48 49 50 51 button 11 27 changing modes 53 changing schemes 53 co...

Страница 126: ... for troubleshooting 78 posture 15 reducing eye strain 14 setting up computer 15 static electricity 70 scanner installing 41 USB port 7 screen resolution 43 troubleshooting 80 103 screen objects getting information 31 moving 31 selecting 30 scroll zone 29 security 60 startup password 60 Trusted Platform Module 60 security features Kensington cable lock 9 security while travelling 60 serial number ...

Страница 127: ...29 30 moving screen objects 31 opening files folders and programs 30 opening shortcut menu 31 right clicking 31 scroll zone 29 selecting screen objects 30 TPM 60 TPM security 60 travel tips 57 troubleshooting audio 102 diskette drive 80 display 80 DVD drive 82 Express Cards 83 faxes 93 files 84 general guidelines 78 hard drive 84 Internet connection 85 92 keyboard 86 LCD panel 80 Media Center 87 m...

Страница 128: ... 8 video camera connecting 41 volume adjusting 28 32 adjusting modem 94 controls 32 muting 28 32 system keys 28 troubleshooting 102 W waking up notebook 21 Windows key 26 Product Key Code 3 wired Ethernet troubleshooting 95 wireless Ethernet using while traveling 59 wireless network button 27 turning off 34 turning on 34 working safely 14 ...

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Страница 130: ...MAN APACHE REF GDE V R0 01 07 ...

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