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: Troubleshooting

102

Fingerprint reader

The fingerprint reader does not recognize your fingerprint

•

Make sure that you are using the correct method for
swiping your finger. For more information, see

“Running the TouchStrip Tutorial” on page 30

.

•

Make sure that you are using a finger that you have
enrolled. For more information, see

“Enrolling your

fingerprints” on page 31

.

•

For more information about troubleshooting the
fingerprint reader, click

Start

,

All Programs

,

Protector

Suite QL

, then click

Help

.

Hard drive

You see an “Insufficient disk space” error message

•

Delete unnecessary files from the hard drive using Disk
Cleanup. For instructions on deleting unnecessary files,
see “Deleting unnecessary files” in your online

User

Guide

.

•

Empty the Recycle Bin by right-clicking the

Recycle Bin

icon, then clicking

Empty Recycle Bin

.

•

Save your files to another drive. If the hard drive is full,
copy any files not regularly used to backup media, then
delete them from the hard drive.

You see a “Data error” message

•

This may be the result of a defective area on the hard
drive. To fix hard drive problems, run the Error checking
program. For instructions on fixing hard drive problems,
see “Checking the hard drive for errors” in your online

User Guide

.

Caution

All deleted files will be lost when you empty the Recycle Bin.

Help

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Help and Support

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Содержание Laptop

Страница 1: ... NOTEBOOK REFERENCEGUIDE ...

Страница 2: ......

Страница 3: ...3 Working safely and comfortably 14 Reducing eye strain 14 Setting up your computer desk and chair 15 Sitting at your notebook 15 Avoiding discomfort and injury from repetitive strain 15 Connecting the AC adapter 16 Protecting from power source problems 18 Connecting the dial up modem 19 Connecting to a broadband modem or network 20 Starting your notebook 20 Waking up your notebook 22 Turning off ...

Страница 4: ...h radio 40 Chapter 4 Using Drives and Accessories 41 Changing modules 42 Using the CD or DVD drive 45 Identifying drive types 45 Using a CD or DVD 46 Using the memory card reader 47 Memory card types 47 Inserting a memory card 47 Using a memory card 47 Removing a memory card 48 Adding and removing a PC Card 48 Using a port replicator 49 Installing a printer or other peripheral device 50 Connecting...

Страница 5: ...67 Activating and using Hibernate mode 68 Chapter 6 Traveling with Your Notebook 71 Packing your notebook 72 Traveling by air 72 Dial up modem 72 Radio frequency wireless connections 73 Files 73 Security 74 Power 75 Additional tips 75 Chapter 7 Maintaining Your Notebook 77 Caring for your notebook 78 Cleaning your notebook 79 Cleaning the exterior 79 Cleaning the keyboard 79 Cleaning the notebook ...

Страница 6: ...drives 99 Ethernet 101 File management 101 Fingerprint reader 102 Hard drive 102 Internet 103 Keyboard 104 Media Center 105 Memory 108 Memory card reader 108 Modem cable or DSL 109 Modem dial up 109 Mouse 112 Networks wired 113 Networks wireless 115 Passwords 117 PC Cards 118 Power 118 Printer 118 Sound 120 Status indicators 120 Touchpad 121 Video 121 Telephone support 122 Before calling Gateway C...

Страница 7: ...www gateway com v Appendix A Legal Information 123 Index 133 ...

Страница 8: ...Contents vi ...

Страница 9: ...CHAPTER1 1 About This Reference About this guide Accessing your online User Guide Gateway contact information Microsoft Certificate of Authenticity For more information ...

Страница 10: ...addition to this guide your online User Guide has been included on your hard drive Your User Guide is an in depth easy to read manual that includes information on the following topics Help and technical support Using and customizing Windows and other software Using the Internet Protecting your files Playing and recording media Networking Maintenance and troubleshooting To access your online User G...

Страница 11: ...need this information if you call for assistance Microsoft Certificate of Authenticity The Microsoft Certificate of Authenticity label found on the bottom of your notebook includes the product key code for your operating system Important The labels shown in this section are for informational purposes only Label information varies by model features ordered and location Online Support Tech Support P...

Страница 12: ...nformation For more information about your notebook visit Gateway s Support page at www gateway com or the Web address shown on your notebook s label The Support page also has links to additional Gateway documentation and detailed specifications ...

Страница 13: ...CHAPTER2 5 Checking Out Your Notebook Front Left Right Back Bottom Keyboard area ...

Страница 14: ...is very low LED solid red Battery is malfunctioning Important This LED only lights up when your notebook is connected to AC power or the battery charge is very low Wireless network switch Turn the optional IEEE 802 11 wireless network radio and optional Bluetooth radio on or off For more information see Wireless Networking in your online User Guide Warning Radio frequency wireless communication ca...

Страница 15: ...e flash drive printer scanner camera keyboard or mouse into this port Ventilation fan Helps cool internal components Warning Do not work with the notebook resting on your lap If the air vents are blocked the notebook may become hot enough to harm your skin Caution Do not block or insert objects into these slots If these slots are blocked your notebook mayoverheat resultingin unexpected shutdown or...

Страница 16: ...rd reader on page 47 The memory card reader supports Memory Stick Memory Stick Pro Mini Secure Digital MultiMediaCard RS MultiMediaCard Secure Digital and xD Picture Card cards Important RS Multimedia Card and Mini Secure Digital cards require the use of an adapter that is available with the media Component Icon Description USB ports Plug USB devices such as a diskette drive flash drive printer sc...

Страница 17: ...hat came with your notebook contact Gateway Modem jack Plug a dial up modem cable into this jack For more information see Connecting the dial up modem on page 19 Ethernet jack Plug an Ethernet network cable into this jack Plug the other end of the cable into a cable modem DSL modem or an Ethernet network jack For more information see Connecting to a broadband modem or network on page 20 Component ...

Страница 18: ...nlock the main battery For more information see Changing batteries on page 59 Docking port Connect the optional port replicator to this port Warning Power is passed through this port This docking connection is certified to UL 1950 for use only with port replicators designed for your Gateway notebook Memory bay Hard drive bay Install a memory module into this bay For more information see Adding or ...

Страница 19: ...efault You can program this button to start a different program For more information see Programming the hotkey on page 29 Microphone Record audio through this microphone This microphone is turned off while an external microphone is connected For the location of your microphone jack see Front on page 6 Power button Press to turn the power on or off You can also configure the power button for Stand...

Страница 20: ...ides all the functionality of a mouse For more information see Using the EZ Pad touchpad on page 36 Fingerprint reader optional Provides enhanced security For more information see Using the optional fingerprint reader on page 30 Component Icon Description ...

Страница 21: ...g to a broadband modem or network Starting your notebook Turning off your notebook Restarting rebooting your notebook Using the status indicators Using the keyboard Using the optional fingerprint reader Using the smart card reader Using the EZ Pad touchpad Adjusting the brightness Adjusting the volume Turning your wireless radio on or off ...

Страница 22: ...ebook on a rigid hard surface and make sure that you keep the ventilation openings on the sides clear Reducing eye strain Sunlight or bright indoor lighting should not reflect on the screen or shine directly into your eyes Position the computer desk and screen so you can avoid glare on your screen and light shining directly into your eyes Reduce glare by installing shades or curtains on windows an...

Страница 23: ...ur shoulders relax while you type Adjust the chair height adjust the forward tilt of the seat or use a footrest to distribute your weight evenly on the chair and relieve pressure on the back of your thighs Adjust the back of the chair so it supports the lower curve of your spine You can use a pillow or cushion to provide extra back support Sitting at your notebook Avoid bending arching or angling ...

Страница 24: ...s that can cause serious injury or death Contact Gateway about returning defective AC adapters Caution Make sure that you use the AC adapter that came with your notebook or one of the same type purchased from Gateway Replace the power cord if it becomes damaged The replacement cord must be of the same type and voltage rating as the original cord or your notebook may be damaged Important If the mai...

Страница 25: ...g it back in b Press FN F1 to toggle the status lights on and off c Make sure the power cord is firmly attached to the AC adapter d Plug the power cord into a different wall outlet 4 When you finish using your notebook for the first time turn off your notebook and leave your notebook connected to AC power until the battery charge indicator turns blue Important If the battery charge indicator does ...

Страница 26: ...g them to a surge protector which absorbs voltage surges and prevents them from reaching your notebook Warning High voltages can enter your notebook through both the power cord and the modem connection To protect your notebook and avoid electrical shock use a surge protector If you have a telephone modem use a surge protector that has a modem jack If you have a cable modem use a surge protector th...

Страница 27: ...r notebook 2 Insert the other end of the modem cable into a telephone wall jack Warning To reduce the risk of fire use only No 26 AWG or larger for example No 24 AWG UL listed or CSA certified telecommunication line cord for your dialup modem connection Tip For the location of the modem jack on an optional port replicator see the port replicator user guide Important The modem will not work with di...

Страница 28: ...work cable into a cable modem DSL modem or Ethernet network jack Starting your notebook To start your notebook 1 Slide the latch on the front of your notebook then lift the LCD panel Tip For the location of the network jack on an optional port replicator see the port replicator user guide Warning Do not work with the notebook resting on your lap If the air vents are blocked the notebook may become...

Страница 29: ...l port replicator 5 To open the main menu click Start From that menu you can run programs and search for files For more information on using Windows see Using Windows and Customizing Your Notebook in your online User Guide Tip For more information about changing the power button mode see Changing advanced settings on page 67 Tip For more information about connecting peripheral devices see Installi...

Страница 30: ...turns off your notebook Restarting rebooting your notebook If your notebook does not respond to keyboard touchpad or mouse input you may have to close programs that are not responding If closing unresponsive programs does not restore your notebook to normal operation you may have to restart reboot your notebook To close unresponsive programs on your notebook 1 Press CTRL ALT DEL The Windows Task M...

Страница 31: ... hold the power button for about five seconds then release it 2 Unplug the power cord and remove the main and optional secondary batteries for more than 10 seconds Important If none of the indicators are on you may need to press FN F1 to toggle the status indicators on Indicator Icon Description Wireless network LED on Optional wireless IEEE 802 11 radio is turned on LED off Optional wireless IEEE...

Страница 32: ...ic keypad Module LED blue Module is in use LED solid purple Module is ready to swap LED flashing purple Module is not installed in the notebook Hard drive LED blinking Hard drive is being accessed LED off Hard drive is not being accessed Tip You can attach an external keyboard to the notebook or optional port replicator using a USB port You do not need to shut down the notebook to connect a USB ke...

Страница 33: ... see System key combinations on page 26 Navigation keys Press these keys to move the cursor to the beginning of a line to the end of a line up the page down the page to the beginning of a document or to the end of a document FN key Press the FN key in combination with a colored system key to perform a specific action Windows key Press this key to open the Windows Start menu This key can also be us...

Страница 34: ...on regulations require wireless devices to be turned off while traveling in an airplane IEEE 802 11 communication devices are examples of devices that provide wireless communication Important The wireless network switch must be in the ON position for this button to work For more information see Front on page 6 Enter Standby mode Press the power button to leave Standby mode For more information see...

Страница 35: ... For more information see Front on page 6 Increase the LCD panel brightness above the normal brightest setting Use this feature in bright lighting situations such as outside in bright sunlight Press a second time to decrease the brightness below the normal lowest brightness setting Use this feature in dim lighting situations Press a third time to return the display to the normal brightness setting...

Страница 36: ...ay Increase volume For more information see Adjusting the volume on page 38 Decrease volume For more information see Adjusting the volume on page 38 Mute the sound Press the key combination again to restore the sound For more information see Adjusting the volume on page 38 Press and hold FN then press this system key To ...

Страница 37: ...he button to open To program the hotkey 1 Click Start All Programs Gateway then click Gateway Hotkey Setup The Keyboard Hotkey Setup dialog box opens 2 Click to uncheck the Default check box 3 Click Browse The Open dialog box opens 4 Browse to the program you want to have the hotkey open then click Open 5 Click Close Tip To have the hotkey open the Control Panel click to select Default ...

Страница 38: ...applications A safe or folder for storing encrypted files that only a user with a matching fingerprint can access Boot level security that requires a fingerprint authentication before the system will boot to Windows Scrolling so you can use the fingerprint reader in place of the touchpad Running the TouchStrip Tutorial Before using the fingerprint reader the first time you should run the TouchStri...

Страница 39: ...Click Next The Finish screen opens 3 Select one of the following options then click Next Enrollment to the biometric device Select this option to save your fingerprint to memory in the fingerprint reader Use this option to prevent unauthorized use of your notebook even if the hard drive has been removed Enrollment to the hard disk Select this option to save your fingerprint to the hard drive If yo...

Страница 40: ...r more information see Running the TouchStrip Tutorial on page 30 After you have completed the tutorial the Enrollment screen appears OR If you do not want to run the TouchStrip Tutorial click to uncheck the Run interactive tutorial check box then click Next The Enrollment screen appears 5 Click the button above the finger you are enrolling A new box appears with three empty circles in it ...

Страница 41: ...ord box type the same password in the Retype password box then click Next 9 Click Finish Using the Fingerprint Control Center The Fingerprint Control Center lets the administrator of the notebook control how the fingerprint reader is used You can Add new fingerprints to the database Edit or delete fingerprints from the database Modify how fingerprints are used for logging onto the notebook Modify ...

Страница 42: ... click Control Center The Fingerprint Control Center opens 2 Click the yellow arrow in front of an option then click the option or setting you want to change Using the fingerprint reader features For more information about the fingerprint reader and how to use its features click Start All Programs Protector Suite QL then click Help ...

Страница 43: ...corporations for security To insert a smart card Insert the smart card into the smart card slot with the magnetic stripe up and to the front of the notebook Using a privacy filter Your notebook s LCD screen has been specially made to hold privacy filters A privacy filter helps block the screen view from anyone viewing the notebook screen from a side view For more information about getting a privac...

Страница 44: ...ouchpad two buttons and a scroll zone When you move your finger on the touchpad the pointer arrow on the screen moves in the same direction You can use the scroll zone to scroll through documents Use of the scroll zone may vary from program to program Touchpad Left button Right button Scroll zone ...

Страница 45: ... by using the touchpad buttons You can change this feature to allow tapping on the touchpad to simulate clicking the left button For more information see Changing the mouse touchpad or pointing device settings in your online User Guide To Do this Move the pointer on the screen Move your finger around on the touchpad If you run out of space and need to move the pointer farther lift your finger move...

Страница 46: ... the overall volume of your notebook Access a shortcut menu or find more information about an object on the screen Position the pointer over the object Quickly press and release the right button once This action is called right clicking Move an object on the screen Position the pointer over the object Press the left button and hold it down then use the touchpad to move drag the object to the appro...

Страница 47: ...uctions on how to adjust the volume in Windows see Adjusting the Volume in your online User Guide Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft Current aviation regulations require wireless devices to be turned off while traveling in an airplane IEEE 802 11 communication devices are examples of devices that provide wireless communication Warning...

Страница 48: ...for communicating with another Bluetooth device such as a printer scanner camera MP3 player headphone keyboard or mouse To turn the Bluetooth radio on 1 Slide the wireless network switch to the ON position For the location of the wireless network switch see Front on page 6 2 Press FN F6 To turn the wireless Bluetooth radio off Press FN F6 OR Slide the wireless network switch to the OFF position to...

Страница 49: ...Using the CD or DVD drive Using the memory card reader Adding and removing a PC Card Using a port replicator Installing a printer or other peripheral device Viewing the display on a projector or monitor Viewing the display on a television Ordering accessories ...

Страница 50: ... are removing a drive make sure that there is no disc in it 2 Make sure that the notebook is not in Standby or Hibernate mode 3 Close the LCD panel 4 Disconnect your notebook from the optional port replicator 5 Turn your notebook over so the bottom is facing up Caution Turn off your notebook if you are removing the optional secondary battery and the notebook does not have a charged main battery an...

Страница 51: ...www gateway com 43 6 Remove the optional security screw if your notebook has one 7 Slide the bay module release latch The module moves out slightly Security screw optional ...

Страница 52: ...ssories 44 8 Slide the bay module out 9 Firmly push the new bay module straight into the bay until the latch clicks into place 10 Reinstall the optional security screw if your notebook has one 11 Connect the optional port replicator ...

Страница 53: ...laying DVDs and accessing data You cannot use this drive to create CDs or DVDs Combination DVD CD RW drive Installing programs playing audio CDs playing DVDs accessing data and recording music and data to recordable CDs You cannot use this drive to create DVDs Multi format double layer DVD RW drive Installing programs playing audio CDs playing DVDs accessing data recording music and data to CD R o...

Страница 54: ...e disc s regional code and your DVD drive s regional code must match The regional code on your DVD drive is determined by your notebook s delivery address The regional code for the United States and Canada is 1 The regional code for Mexico is 4 Your DVD drive s regional code must match the regional code of the disc The regional code for the disc is on the disc disc documentation or packaging Impor...

Страница 55: ... Pro MultiMediaCard Secure Digital Mini Secure Digital RS MultiMediaCard and xD Picture Card Inserting a memory card To insert a memory card Insert the memory card into the memory card slot with the label facing up and the arrow on the label pointing towards the notebook Using a memory card To access a file on a memory card 1 Click Start then click My Computer 2 Double click the drive letter for e...

Страница 56: ...s because your notebook supports hot swapping Hot swapping means that you can insert a PC Card while your notebook is running If your PC Card does not work after hot swapping see the PC Card manufacturer s documentation for further information To insert a PC Card Push the card firmly into the PC Card slot label side up until the outer edge of the card is flush with the side of your notebook Import...

Страница 57: ...evices directly to your notebook a port replicator lets you make all of those connections at one time When you travel with your notebook you merely disconnect from the port replicator instead of unplugging all the devices A port replicator also provides additional ports and other expansion features not included with your notebook For more information about using a port replicator see the port repl...

Страница 58: ...ce for the first time your notebook will prompt you to install any software the device needs After doing this you can disconnect and reconnect the device at any time Connecting a USB device Your notebook has USB ports for connecting devices such as a diskette drive flash drive printer scanner camera keyboard or mouse Important Before you install a printer scanner or other peripheral device see the...

Страница 59: ... 1394 cable to your IEEE 1394 device 2 Connect the other end of the cable to the IEEE 1394 port on your notebook Tip For the location of the USB ports on your notebook see Left on page 7 and Right on page 8 For the location of the USB ports on an optional port replicator see the port replicator user guide Important For more information about using the IEEE 1394 port on your device see your device ...

Страница 60: ...tor 1 Turn off your notebook 2 Plug the projector or monitor cable into the monitor port on your notebook or optional port replicator 3 Turn on your notebook 4 Plug the projector s or monitor s power cord into an AC power source and turn it on Windows recognizes the new hardware and the New Display Detected dialog box opens 5 Right click any empty space on the desktop then click Properties The Dis...

Страница 61: ... but will not enter Standby mode Important To turn on external video by default connect the television or other external video device before starting your notebook Important Audio is not transmitted through an S Video out jack Use the built in speakers or a set of headphones or external powered speakers or connect your notebook to a stereo system using the headphone jack to hear sound while playin...

Страница 62: ... com Accessories may not be available in all localities Automobile airplane power adapters With an automobile airplane power adapter you can save battery power by plugging your notebook into an automobile cigarette lighter or an airplane in flight power receptacle Tip For the location of the S Video out jack on an optional port replicator see the port replicator user guide Tip If you are traveling...

Страница 63: ...replacing your existing hard drive with a larger drive See Replacing the hard drive kit on page 89 for more information Memory Large programs such as multimedia games or graphics programs use a lot of memory If your programs are running more slowly than you think they should try adding more memory See Adding or replacing memory modules on page 85 for more information Port replicators Although you ...

Страница 64: ... and cartridges are more expensive but they print much faster than inkjet printers Laser printers are better than inkjet printers when you are printing large documents Privacy filter A privacy filter helps block the screen view from anyone viewing the notebook screen from a side view Your notebook s LCD screen has been specially made to hold privacy filters USB flash drive Use a USB flash drive fo...

Страница 65: ...CHAPTER5 57 Managing Power Monitoring the battery charge Recharging the battery ies Recalibrating the battery ies Extending battery life Changing notebook power settings ...

Страница 66: ... Meter dialog box opens Look at the battery charge status indicator Wait for a Low Battery warning message to appear If your battery charge indicator displays what looks like an inaccurate charge you may need to recalibrate the battery ies Recharging the battery ies The battery ies recharge while they are installed and your notebook is connected to AC power While the battery ies recharge the batte...

Страница 67: ...tery release latch Warning Danger of explosion if battery is incorrectly replaced Replace only with a battery specifically manufactured for your Gateway notebook Discard used batteries according to local hazardous material regulations The batteries used in this device may present a fire or chemical burn hazard if mishandled Do not disassemble heat above 212 F 100 C or incinerate Dispose of used ba...

Страница 68: ...nnected to AC power To install a secondary battery Swap the secondary battery for a bay module by following the instructions in Changing modules on page 42 Warning Danger of explosion if battery is incorrectly replaced Replace only with a battery specifically manufactured for your Gateway notebook Discard used batteries according to local hazardous material regulations The batteries used in this d...

Страница 69: ... spacebar 5 Open the Exit menu highlight Exit Saving Changes then press ENTER 6 Select Yes then press ENTER The battery recalibration process begins and a screen opens showing you the progress The entire process takes several hours When the recalibration has finished the message Press Esc key to exit appears 7 Press ESC The battery charge indicator now displays an accurate battery charge Important...

Страница 70: ...ly charged lithium ion battery does not cause harm because there is no memory Conserving battery power To conserve power while using the battery ies to power your notebook Turn off wireless networking and Bluetooth Dim the display as low as is comfortable Disconnect all external devices like IEEE 1394 and USB devices Remove PC Cards when you do not need them Many PC Cards use a small amount of pow...

Страница 71: ...use a power adapter If you plan on taking your AC power adapter also take a single plug surge protector If you will have access to an EmPower in flight power receptacle an automobile power outlet or an automobile cigarette lighter use an airplane automobile power adapter or power inverter Save the battery ies for times when you cannot use a power adapter To find AC power outlets in airports look f...

Страница 72: ... is interrupted the information is lost When in Hibernate mode your notebook saves all memory information to the hard drive then turns the power completely off Changing notebook power settings You can change the function of your notebook s power button Standby system key and power saving timers by changing power settings on your notebook You can customize power settings from the Windows Control Pa...

Страница 73: ...to the power source Your notebook s default settings operate the processor at full speed while connected to AC power and at reduced speed which uses less power while using battery power To change the power scheme 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Performance and Maintenance 2 Click Double click the Power Options ic...

Страница 74: ...e the alarm options 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Performance and Maintenance 2 Click Double click the Power Options icon The Power Options Properties dialog box opens 3 Click the Alarms tab 4 Adjust the alarm settings then click OK Help For more information about changing the alarm options click Start then cli...

Страница 75: ...Panel The Control Panel window opens If your Control Panel is in Category View click Performance and Maintenance 2 Click Double click the Power Options icon The Power Options Properties dialog box opens 3 Click the Advanced tab 4 Click the arrow button to open a Power buttons list then click the power setting mode you want to use 5 Click OK Help For more information about changing the power manage...

Страница 76: ...tart then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Performance and Maintenance 2 Click Double click the Power Options icon The Power Options Properties dialog box opens 3 Click the Hibernate tab 4 Click the Enable hibernation check box then click Apply Hibernate mode is now an option you can select on the Advanced tab in the Power Options P...

Страница 77: ...emes tab Click the arrow button to open a System hibernates list then click the time you want to use OR Open the Power Options Properties dialog box then click the Advanced tab Hibernate is now an option in the Power buttons lists As a manually selected power savings mode Click Start then click Shut Down Press and hold SHIFT then click Hibernate ...

Страница 78: ...CHAPTER 5 Managing Power 70 ...

Страница 79: ...CHAPTER6 71 Traveling with Your Notebook Packing your notebook Traveling by air Dial up modem Radio frequency wireless connections Files Security Power Additional tips ...

Страница 80: ...tart your notebook Have your notebook hand inspected or sent through the X ray scanner but never carry it through the metal detector Turn off you notebook for takeoff and landing Turn off all wireless devices while in the aircraft Dial up modem Take a telephone cord to connect the modem to telephone jacks If you are traveling internationally take telephone jack adapters or an acoustic handset coup...

Страница 81: ...ion devices are examples of devices which use wireless to communicate Files Copy your working files from your desktop computer to your notebook before you travel If you need to access your desktop computer files from your notebook while traveling set up your desktop computer for remote access Contact your network administrator for more information about remote access Take extra recordable media fo...

Страница 82: ... password is set using the BIOS utility To create a startup password 1 Restart your notebook As soon as you see a startup screen press F2 The BIOS Setup utility opens 2 Open the Security menu highlight Set Supervisor Password then press ENTER and follow the instructions You must set the supervisor password in order to set the user startup password 3 Highlight Set User Password then press ENTER and...

Страница 83: ...t the best performance from your notebook avoid using the battery whenever possible monitor the battery charge and use the most efficient power management settings For information on conserving battery power using alternate power sources and monitoring the battery charge see Managing Power on page 57 Additional tips If you plan to use several USB peripheral devices take a portable USB hub to provi...

Страница 84: ...Notebook 76 Consult your insurance company and credit card company to learn about emergency travel assistance if your notebook is lost or damaged Take your recovery discs in case you need to install an additional driver or software ...

Страница 85: ...CHAPTER7 77 Maintaining Your Notebook Caring for your notebook Cleaning your notebook Maintaining the battery ies Cleaning CDs or DVDs ...

Страница 86: ...tle and easy to break in cold temperatures and can melt or warp in high temperatures Damage due to either extreme is not covered by your warranty As a general rule your notebook is safest at temperatures that are comfortable for you Keep all liquids away from your notebook When spilled onto notebook components almost any liquid can result in expensive repairs that are not covered under a standard ...

Страница 87: ...ebook is cooled by air circulated through the vents on the case so keep the vents free of dust With your notebook turned off and unplugged brush the dust away from the vents with a damp cloth Be careful not to drip any water into the vents Do not attempt to clean dust from the inside of your notebook with the exception of the memory bay Cleaning the keyboard You should clean the keyboard occasiona...

Страница 88: ...ry life is more likely to be caused by heat than by charge discharge patterns Keep your lithium ion battery cool Avoid a hot car for example Charge often but do not try to fully discharge the battery frequently This only adds strain Several partial discharges regular use with frequent recharges are better for lithium ion than one total discharge Recharging a partially charged lithium ion battery d...

Страница 89: ... old stock even if it is sold at clearance prices While it makes sense to have 2 or 3 extra batteries so that you always have a fresh one charged up and ready to go if you buy batteries and store them for years they may not work when you decide to use them Consider removing the battery from your notebook when running on fixed power However remember that when you have removed the battery from your ...

Страница 90: ...CHAPTER 7 Maintaining Your Notebook 82 ...

Страница 91: ...CHAPTER8 83 Upgrading Your Notebook Preventing static electricity discharge Adding or replacing memory modules Replacing the hard drive kit ...

Страница 92: ... components by their edges Avoid touching the edge connectors Never slide components over any surface Wear a grounding wrist strap available at most electronics stores and attach it to a bare metal part of your workbench or other grounded connection Touch a bare metal surface on your workbench or other grounded object Warning To avoid exposure to dangerous electrical voltages and moving parts turn...

Страница 93: ...ff your notebook 3 Disconnect from the optional port replicator 4 Disconnect the AC adapter modem cable and network cable if they are connected to the notebook 5 Disconnect all peripheral devices connected to the notebook and remove any PC cards 6 Turn your notebook over so the bottom is facing up then remove the main and optional secondary batteries For more information see Changing batteries on ...

Страница 94: ...rading Your Notebook 86 7 Loosen the eight or nine depending on model memory bay cover screws these screws cannot be removed 8 Lift the memory bay cover then remove it Screw Screw Screw Screw Screw Screw Screw Screw ...

Страница 95: ...www gateway com 87 9 If you are removing a module gently press outward on the clip at each end of the memory module until the module tilts upward Clip Clip ...

Страница 96: ...in one direction If the module does not fit make sure that the notch in the module lines up with the tab in the memory bay 12 Replace the memory bay cover then tighten the cover screws 13 Insert the main and optional secondary batteries then turn your notebook over 14 Connect to the optional port replicator OR Connect the power adapter modem cable and network cable 15 Reconnect all peripheral devi...

Страница 97: ... Guide for use in Step 24 3 Back up any data you want to transfer to the new hard drive For more information see Backing up files in your online User Guide 4 Follow the guidelines under Preventing static electricity discharge on page 84 5 Turn off your notebook 6 Disconnect from the optional port replicator 7 Disconnect the AC adapter modem cable and network cable if they are connected to the note...

Страница 98: ...move any PC cards 9 Turn your notebook over so the bottom is facing up then remove the main and optional secondary batteries For more information see Changing batteries on page 59 10 Loosen the 8 or 9 hard drive bay cover screws these screws cannot be removed Screw Screw Screw Screw Screw Screw Screw Screw ...

Страница 99: ...www gateway com 91 11 Lift the hard drive bay cover then remove it 12 Remove the two screws connecting the hard drive to the notebook Screw Screw ...

Страница 100: ...ove it 14 If your new hard drive already includes the hard drive bracket go to Step 19 OR If you need to move the hard drive bracket from your old hard drive to your new hard drive go to Step 15 15 Remove the four screws that secure the hard drive to the hard drive bracket Screw Screw Screw Screw ...

Страница 101: ...drive kit to the notebook 20 Replace the hard drive bay cover then tighten the cover screws 21 Insert the main and optional secondary batteries then turn your notebook over 22 Connect to the optional port replicator OR Connect the power adapter modem cable and network cable 23 Turn on your notebook 24 See the Recovering Your System chapter you printed in Step 2 for instructions on installing Windo...

Страница 102: ...CHAPTER 8 Upgrading Your Notebook 94 ...

Страница 103: ...CHAPTER9 95 Troubleshooting Safety guidelines First steps Troubleshooting Telephone support ...

Страница 104: ... you have problems with your notebook try these things first Make sure that the AC power adapter is connected to your notebook and an AC outlet and that the AC outlet is supplying power Make sure that the power cord is firmly connected to the AC power adapter If you use a power strip or surge protector make sure that it is turned on Warning Do not try to troubleshoot your problem if power cords or...

Страница 105: ...the screen write down the exact message The message may help Gateway Customer Care in diagnosing and fixing the problem If you added or removed peripheral devices review the installation procedures you performed and make sure that you followed each instruction If an error occurs in a program see the program s printed documentation or the online help Troubleshooting Troubleshooting topics are liste...

Страница 106: ...ive You see a Disk is full error message Delete unnecessary files on the diskette Try a different diskette Occasionally diskettes are flawed and cannot be read by the diskette drive Run Error checking on the diskette If errors are detected and corrected try using the diskette again For instructions on running Error checking see Checking the hard drive for errors in your online User Guide You see a...

Страница 107: ...his condition is normal and inherent in the TFT technology used in active matrix LCD screens Gateway s inspection standards keep these to a minimum If you feel these pixels are unacceptably numerous or dense on your display contact Gateway Customer Care to identify whether a repair or replacement is justified based on the number of pixels affected The display is blank Adjust the brightness using t...

Страница 108: ... Some music CDs have copy protection software You may not be able to play these CDs on your notebook Make sure that the volume control on your notebook is turned up For more information about using your volume control see Adjusting the volume on page 38 Make sure that the Windows volume control is turned up For instructions on how to adjust the volume control in Windows see Adjusting the volume in...

Страница 109: ...k to a stereo system to hear sound while playing a DVD You cannot eject a CD or DVD Your notebook must be turned on to remove CDs and DVDs If you do not want to turn on your notebook manually eject the disc by inserting an opened paper clip into the manual eject hole For the location of the manual eject hole see Using a CD or DVD on page 46 Ethernet Ethernet troubleshooting is covered under Networ...

Страница 110: ...r instructions on deleting unnecessary files see Deleting unnecessary files in your online User Guide Empty the Recycle Bin by right clicking the Recycle Bin icon then clicking Empty Recycle Bin Save your files to another drive If the hard drive is full copy any files not regularly used to backup media then delete them from the hard drive You see a Data error message This may be the result of a de...

Страница 111: ...to access the drive again Internet You cannot connect to the Internet If you are using a dial up modem make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack For the location of your modem jack see Right on page 8 OR If you are using a cable or DSL modem make sure that the modem cable is plugged into the Ethernet network jack and not the modem jack For the ...

Страница 112: ... which you connect and the number of users accessing those computers The complexity of graphics and multimedia on Web pages Having multiple Web browsers open performing multiple downloads and having multiple programs open on your notebook People are sending you e mail messages but you have not received any mail Click the receive button in your e mail program Make sure that your account with your I...

Страница 113: ... view Media Center troubleshooting information that is not covered in this section go to the Gateway support Web Site at www gateway com The Media Center video display looks bad on your TV Many factors such as the display type quality of the video source type of connection used quality of video cables display device screen resolution size of TV age of the TV or the type of TV interlaced or progres...

Страница 114: ... be purchased from Gateway Screen resolution By default the notebook uses a screen resolution optimized for the LCD screen Many TVs cannot display this high of a resolution and may shift scramble or scroll the picture For a better picture on a TV display you may need to lower the Media Center screen resolution to 800 600 or 640 480 For more information about changing the screen resolution see Chan...

Страница 115: ...quential scan lines A progressive scan TV displays the entire picture drawn sequentially from top to bottom without the odd even interlacing This results in a fuller sharper picture and better display quality for viewing and using the Media Center computer functions The progressive scan picture is also brighter and easier on your eyes You need to configure your Media Center to output to a TV Your ...

Страница 116: ...u can DVDs recorded with the Media Center can be played on a home DVD player Memory You see a Memory error message Make sure that the memory module is inserted correctly in the memory bay slot For more information about installing memory see Adding or replacing memory modules on page 85 Use a third party diagnostic program to help determine if a memory module is failing You see a Not enough memory...

Страница 117: ...ne splitters or surge protectors from your telephone line then check for a dial tone by plugging a working telephone into the telephone wall jack If you have additional telephone services such as call waiting call messaging or voice mail make sure that all messages are cleared and call waiting is disabled before using the modem Contact your telephone service to get the correct code to temporarily ...

Страница 118: ...sten for line noise Wiggle the modem cable to see if that makes a difference Make sure that the connectors are free from corrosion and all screws in the wall or telephone wall jack are secure You can also call your telephone service and have the telephone line checked for noise or low line levels Try another telephone line either a different telephone number in your house or a telephone line at a ...

Страница 119: ...by your notebook Make sure that the line connected to the modem is working and plugged into the appropriate port on your notebook For the location of your modem jack see Right on page 8 If the modem shares the telephone line with another device make sure that the telephone line is not in use for example someone is on the telephone or another modem is in use Use a different modem cable Some telepho...

Страница 120: ...ocols You may hear unusual handshaking sounds when the modems first connect If the handshaking sounds are too loud you can turn down the modem volume To turn down the modem volume 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click p Printers and Other Hardware 2 Click double click the Phone and Modem Options icon then click the Mod...

Страница 121: ...lugged into a powered electrical outlet and turned on Make sure that the router is plugged into a powered electrical outlet and turned on Most routers have lights that indicate they are working For more information see the documentation that came with your router Make sure that all computers on your network have the same workgroup name Make sure that all computers are using the same Subnet Mask If...

Страница 122: ...ication between your Internet Service Provider and your modem and between your modem and your access point If you previously accessed the Internet through a dial up modem Internet Explorer may not be set up to access the Internet through a network Remove the dial up connection in the Internet Options in Internet Explorer You cannot connect to your home network If your notebook is a member of a dom...

Страница 123: ...ence from natural obstructions such as walls ceilings floors and doors If your wireless network is running slower than you expect you should check your network signal strength If you find the signal strength is low try moving to a new location to increase the signal strength To check the signal strength 1 Click Start right click My Network Places then click Properties The Network Connections windo...

Страница 124: ...operties window and make sure that both the WAP and the WLAN in the computer have matching WEP keys You are in a wireless network but no available networks are listed in the Connect to a network dialog box If the network you are attempting to access does not broadcast its SSID you need to request the SSID from the administrator and add that network s information into the wireless utility You may w...

Страница 125: ...ss your notebook is not set up to use a DHCP server Modify the network properties so your notebook is set up for using a DHCP server You cannot connect to your network If your notebook is a member of a domain at your workplace you may not be able to connect your notebook to your home network workgroup to access shared files or printers on your home network You may however be able to access the Int...

Страница 126: ...r cables are free from cuts or damage Replace any damaged cables Your notebook is not working on battery power Check the power management settings For more information about using power management settings see Changing notebook power settings on page 64 Make sure that the main and optional secondary battery are installed correctly For instructions on inserting your battery ies see Changing batteri...

Страница 127: ...nter make sure that you have selected it in the printer setup To set a default printer 1 Click Start then click Control Panel The Control Panel window opens If your Control Panel is in Category View click Printers and Other Hardware 2 Click double click the Printers and Faxes icon The Printers and Faxes window opens 3 Right click the name of the printer you want to be the default printer then clic...

Страница 128: ...after adding paper Sound You are not getting sound from the built in speakers Make sure that headphones are not plugged into the headphone jack Make sure that the volume control on your notebook is turned up For more information about using your volume control see Adjusting the volume on page 38 Make sure that the Windows volume control is turned up For instructions on how to adjust the volume con...

Страница 129: ... on how to adjust the touchpad settings see Changing mouse touchpad or pointing device settings in your online User Guide Video The projector or external monitor is not working Make sure that you have pressed FN F4 to activate the external monitor option Make sure that the monitor is turned on and that the video cable is connected correctly TV out is not working Make sure that you have activated T...

Страница 130: ...s If you have how to questions about using a program see Online Help Printed documentation The Microsoft Windows documentation The software publisher s Web site See the troubleshooting section of this chapter Have your customer ID serial number and order number available along with a detailed description of your problem including the exact text of any error messages and the steps you have taken Ma...

Страница 131: ...APPENDIXA 123 Legal Information Important safety information Regulatory compliance statements Environmental information Notices ...

Страница 132: ...cord with this notebook make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating If your notebook is fitted with a TV Tuner cable or satellite receiver card make sure that the antenna or cable system is electrically grounded to provide some protection against voltage surges and buildup of static charges Care during use ...

Страница 133: ...commercial aircraft Current aviation regulations require wireless devices to be turned off while traveling in an airplane IEEE 802 11 also known as wireless Ethernet or WiFi wireless Internet and Bluetooth communication devices are examples of devices that provide wireless communication Warning In environments where the risk of interference to other devices or services is harmful or perceived as h...

Страница 134: ...hese devices outdoors is prohibited Some circumstances require restrictions on wireless devices United States of America Federal Communications Commission FCC Intentional emitter per FCC Part 15 Low power Radio transmitter type devices radio frequency RF wireless communication devices operatinginthe2 4 GHzbandand or5 15 5 35 GHzband maybepresent embedded in your notebook system This section is onl...

Страница 135: ...eception However there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference to radio and television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separati...

Страница 136: ...phone company may make changes inits facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service This equipment cannot be used on telephone company provided coin service Connection to party line service is subject t...

Страница 137: ...emissions from digital apparatus as set out in the radio interference regulations of Industry Canada Le présent appareil numérique n émet pas de bruits radioélectriques dépassant les limites applicables aux appareils numériques de Classe B prescrites dans le règlement sur le brouillage radioélectrique édicté par Industrie Canada Telecommunications per Industry Canada CS 03 for products fitted with...

Страница 138: ...tection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas The Ringer Equivalence Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The ter...

Страница 139: ...ct is your reminder to dispose of your end of life product properly Substances such as glass plastics and certain chemical compounds are highly recoverable recyclable and reusable You can do your part for the environment by following these simple steps When your electrical or electronic equipment is no longer useful to you take it back to your local or regional waste collection administration for ...

Страница 140: ...ossibility of such damages In the interest of continued product development Gateway reserves the right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments Gateway and the Black and White Spot Design are trademarks or registered trademarks of Gateway Inc in the U S and other countries Intel Intel Inside logo and Penti...

Страница 141: ... 59 calibrating 80 changing 59 changing secondary 42 charge indicator 6 58 charge status 58 charging 16 58 conserving power 62 extending life 80 fuel gauges 80 icons 58 installing main 59 installing multibay 60 latch 10 life span 80 locating 10 managing power 62 maximizing performance 62 monitoring charge 58 multibay 60 purchasing 55 recalibrating 61 recharging 16 58 release latch 10 replacing 59 ...

Страница 142: ...ficate of Authenticity 3 changing battery 58 bay modules 42 cleaning audio CD 81 case 79 CD 81 DVD 81 keyboard 79 LCD panel 80 notebook exterior 79 screen 80 clicking 37 closing unresponsive program 22 connecting AC adapter 16 cable modem 20 dial up modem 19 DSL modem 20 external keyboard 24 external monitor 52 IEEE 1394 device 51 keyboard 24 mouse 37 printer 50 projector 52 scanner 50 television ...

Страница 143: ...ing 98 diskette drive locating 9 status indicator 24 troubleshooting 98 display brightness 38 properties 52 switching 26 troubleshooting 98 docking port 10 documentation User Guide 2 double clicking 37 dragging 38 drives CD 45 changing modular drives 42 diskette 9 DVD 9 45 DVD CD RW 9 45 DVD RW 42 45 55 hard drive 9 10 89 identifying drive types 45 installing and replacing 42 multi format DVD RW 4...

Страница 144: ... Firewire port 8 50 Fn key 25 26 folders opening 37 function keys 25 G Gateway contact information 3 model number 3 serial number 3 Support 4 H hard drive bay 10 indicator 24 installing 42 55 89 purchasing 55 replacing 89 second hard drive 9 42 55 troubleshooting 102 headphone jack 7 Hibernate mode 63 68 Hotkey button 11 hot swapping 48 50 I i Link port 8 50 IEEE 1394 connecting device 51 port 50 ...

Страница 145: ...by 26 system 25 system key combinations 26 toggle display 26 Windows 25 wireless Ethernet 26 L labels Customer Care 10 Microsoft Certificate of Authenticity 3 model number 3 serial number 3 laser printer 55 latch battery 10 LCD panel release 6 module 10 LCD panel cleaning 80 release latch 6 switching display 26 troubleshooting 98 LCD CRT system key 26 line protector 72 line tester 72 lock cable 74...

Страница 146: ...port 7 8 moving pointer 37 screen objects 38 MP3 player memory cards 47 multimedia adjusting volume 38 using DVD drive 45 mute button 28 muting sound 28 38 N navigation keys 25 network troubleshooting 113 115 network jack 9 20 networking turning off Bluetooth 40 turning off wireless Ethernet 39 turning on Bluetooth 40 turning on wireless Ethernet 39 NTSC PAL jack 53 Num Lock status indicator 23 sy...

Страница 147: ...apter 75 management 57 62 plans 64 schemes 65 source problems 18 SpeedStep settings 65 Standby mode 22 26 63 status indicator 6 surge protector 18 troubleshooting 118 turning off notebook 22 turning on notebook 20 power adapters airplane 54 automobile 54 printer default 119 inkjet 55 installing 50 laser 55 troubleshooting 118 USB port 7 8 privacy filter 35 56 programs closing unresponsive 22 openi...

Страница 148: ...menus accessing 38 shortcuts opening menu 38 shutting down notebook 22 smart card reader locating 8 SO DIMM See memory sound adjusting 28 38 controls 38 muting 28 38 troubleshooting 120 speakers built in 6 jack 7 SpeedStep technology 65 Standby mode 22 26 64 system key 26 starting notebook 20 programs 37 startup password 74 static electricity 84 status indicator wireless Ethernet 23 status indicat...

Страница 149: ...D drive 99 external monitor 121 faxes 111 files 101 general guidelines 96 hard drive 102 Internet connection 103 110 keyboard 104 LCD panel 98 Media Center 105 memory 108 memory card reader 108 modem 109 mouse 112 network 113 115 passwords 117 PC Cards 118 power 118 printer 118 projector 121 safety guidelines 96 screen 98 121 screen area 98 screen resolution 98 sound 120 status indicators 120 tech...

Страница 150: ... adjusting modem 112 controls 38 muting 28 38 system keys 28 troubleshooting 120 W waking up notebook 22 weightsaver 9 42 55 Windows key 25 Product Key Code 3 wired Ethernet troubleshooting 113 wireless Ethernet button 26 status indicator 23 troubleshooting 115 turning off 39 turning on 39 using while traveling 73 wireless network switch 6 troubleshooting 115 working safely 14 ...

Страница 151: ......

Страница 152: ...MAN PHTM ORION HW REF GDE XP R1 4 07 ...

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