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: Troubleshooting

114

Touchpad or pointing device

Touchpad or pointing device is not working

•

Make sure the touchpad or pointing device is turned on.
For more information, see “Changing mouse, touchpad,
or pointing device settings” in your online

User Guide

.

The notebook is not responding when you click or tap on
the touchpad or pointing device

•

Turn on the touchpad or pointing device. For
instructions on how to adjust the touchpad or pointing
device settings, see “Changing mouse, touchpad, or
pointing device settings” in your online

User Guide

.

The pointer moves unexpectedly

•

Clean the touchpad with a damp cloth (water only) and
wipe it dry.

•

Adjust the touchpad or pointing device settings. For
instructions on how to adjust the touchpad or pointing
device settings, see “Changing mouse, touchpad, or
pointing device settings” in your online

User Guide

.

Video

The projector or external monitor is not working

•

Make sure that you have pressed

F

N

+F4

to activate the

external monitor option.

•

Make sure that the monitor is turned on and that the
video cable is connected correctly.

Telephone support

Before calling Gateway Customer Care

If you have a technical problem with your notebook, follow
these recommendations before contacting Gateway Customer
Care:

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Содержание EC1440u

Страница 1: ... NOTEBOOK REFERENCEGUIDE ...

Страница 2: ......

Страница 3: ...3 Working safely and comfortably 14 Reducing eye strain 14 Setting up your computer desk and chair 15 Sitting at your notebook 15 Avoiding discomfort and injury from repetitive strain 15 Connecting the AC adapter 16 Protecting from power source problems 18 Connecting the dial up modem 18 Connecting to a broadband modem or network 19 Starting your notebook 20 Waking up your notebook 21 Turning off ...

Страница 4: ... Installing a printer or other peripheral device 41 Connecting a USB device 41 Viewing the display on a projector or monitor 42 Adjusting the display properties 42 Using the projector or monitor for a presentation 44 Ordering accessories 45 Chapter 5 Managing Power 47 Monitoring the battery charge 48 Recharging the battery 48 Changing the battery 49 Replacing the battery 49 Recalibrating the batte...

Страница 5: ...he notebook screen 66 Maintaining the battery 66 Storing batteries 67 Cleaning CDs or DVDs 68 Recovering your system 68 Recovering pre installed software and drivers 69 Using Microsoft System Restore 75 Recovering your system to its factory condition 78 Recovering your system using the Windows DVD 79 Chapter 8 Upgrading Your Notebook 81 Preventing static electricity discharge 82 Adding or replacin...

Страница 6: ...99 Memory 102 Memory card reader 102 Modem cable or DSL 102 Modem dial up 103 Mouse 106 Networks wired 107 Networks wireless 108 Passwords 110 Pointing device 111 Power 111 Printer 112 Sound 113 Status indicators 113 Touchpad or pointing device 114 Video 114 Telephone support 114 Before calling Gateway Customer Care 114 Appendix A Legal Information 117 Index 127 ...

Страница 7: ...CHAPTER1 1 About This Reference About this guide Accessing your online User Guide Gateway contact information Microsoft Certificate of Authenticity For more information ...

Страница 8: ...e User Guide In addition to this guide your online User Guide has been included on your hard drive Your User Guide is an in depth easy to read manual that includes information on the following topics Help and technical support Using and customizing Windows and other software Using the Internet Protecting your files Playing and recording media Networking To access your online User Guide Click Start...

Страница 9: ... label found on the bottom of your notebook includes the product key code for your operating system For more information For more information about your notebook visit Gateway s Support page at www gateway com or the Web address shown on your notebook s label The Support page also has links to additional Gateway documentation and detailed specifications Important The labels shown in this section a...

Страница 10: ...CHAPTER 1 About This Reference 4 ...

Страница 11: ...CHAPTER2 5 Checking Out Your Notebook Front Left Right Back Bottom Keyboard area ...

Страница 12: ...hen speakers or headphones are plugged into this jack Power indicator LED on Notebook is on LED blinking Notebook is in Sleep or Hybrid Sleep mode LED off Notebook is off Battery charge indicator LED blue Battery is fully charged LED purple Battery is charging LED blinking red Battery charge is very low LED solid red Battery is malfunctioning Important This LED only lights up when your notebook is...

Страница 13: ... the notebook on a bed sofa rug or other similar surface USB ports Plug USB devices such as a diskette drive flash drive printer scanner camera keyboard or mouse into these ports Express Card slot Insert one Type 54 Express Card into this slot For more information see Adding and removing an Express Card on page 40 Memory card reader Insert a memory card from a digital camera MP3 player PDA or cell...

Страница 14: ...net jack Plug an Ethernet network cable into this jack The other end of the cable can be plugged into a cable modem DSL modem or an Ethernet network jack For more information see Connecting to a broadband modem or network on page 19 Modem jack Plug a dial up modem cable into this jack For more information see Connecting the dial up modem on page 18 Monitor port Plug an analog VGA monitor or projec...

Страница 15: ...ponent Icon Description Power connector Plug the AC adapter cable into this connector Kensington lock slot Secure your notebook to an object by connecting a Kensington cable lock to this slot Power connector Kensington lock slot ...

Страница 16: ...e 3 Memory bay Install a memory module into this bay For more information see Adding or replacing memory modules on page 83 Hard drive bay The hard drive is located in this bay For more information see Replacing the hard drive kit on page 86 Battery latch Slide to release the battery For more information see Changing the battery on page 49 Battery Provides power when the notebook is not plugged in...

Страница 17: ... for Sleep Resume mode For more information on configuring the power button mode see Changing advanced settings on page 55 Status indicators Inform you when a drive is in use or when a button has been pressed that affects how the keyboard is used For more information see Using the status indicators on page 23 Touchpad Provides all the functionality of a mouse For more information see Using the EZ ...

Страница 18: ...CHAPTER 2 Checking Out Your Notebook 12 ...

Страница 19: ...necting the dial up modem Connecting to a broadband modem or network Starting your notebook Turning off your notebook Restarting rebooting your notebook Using the status indicators Using the keyboard Using the EZ Pad touchpad Adjusting brightness Adjusting the volume Turning your wireless radio on or off ...

Страница 20: ...ebook on a rigid hard surface and make sure that you keep the ventilation openings on the sides clear Reducing eye strain Sunlight or bright indoor lighting should not reflect on the screen or shine directly into your eyes Position the computer desk and screen so you can avoid glare on your screen and light shining directly into your eyes Reduce glare by installing shades or curtains on windows an...

Страница 21: ...ur shoulders relax while you type Adjust the chair height adjust the forward tilt of the seat or use a footrest to distribute your weight evenly on the chair and relieve pressure on the back of your thighs Adjust the back of the chair so it supports the lower curve of your spine You can use a pillow or cushion to provide extra back support Sitting at your notebook Avoid bending arching or angling ...

Страница 22: ...s that can cause serious injury or death Contact Gateway about returning defective AC adapters Caution Make sure that you use the AC adapter that came with your notebook or one of the same type purchased from Gateway Replace the power cord if it becomes damaged The replacement cord must be of the same type and voltage rating as the original cord or your notebook may be damaged Important If the bat...

Страница 23: ...turns on a Unplug the adapter from your notebook then plug it back in b Press FN F1 to toggle the status lights on and off 4 When you finish using your notebook for the first time turn off your notebook and leave your notebook connected to AC power until the battery charge indicator turns blue Important If the battery charge indicator does not turn blue after three hours contact Gateway Customer C...

Страница 24: ...ne To connect the modem 1 Insert one end of the modem cable into the modem jack on your notebook 2 Insert the other end of the modem cable into a telephone wall jack Warning High voltages can enter your notebook through both the power cord and the modem connection To protect your notebook and avoid electrical shock use a surge protector If you have a telephone modem use a surge protector that has ...

Страница 25: ...use to connect to a cable or DSL modem or to a wired Ethernet network To connect to a cable or DSL modem or to a wired Ethernet network 1 Insert one end of the network cable into the network jack on your notebook 2 Insert the other end of the network cable into a cable modem DSL modem or Ethernet network jack ...

Страница 26: ...ers scanners and speakers Warning Do not work with the notebook resting on your lap If the air vents are blocked the notebook may become hot enough to harm your skin Caution Provide adequate space around your notebook so air vents are not obstructed Do not use the notebook on a bed sofa rug or other similar surface Tip For more information about changing the power button mode see Changing advanced...

Страница 27: ...system operations to save power Sleep mode saves your desktop layout so the next time you restore power the programs are laid out just as you left them Waking your notebook from a Sleep state is much faster than turning on your notebook after it has been turned completely off Hibernate mode is an alternative to Sleep mode In Hibernate mode your notebook is turned completely off When you wake your ...

Страница 28: ... input you may have to close programs that are not responding If closing unresponsive programs does not restore your notebook to normal operation you may have to restart reboot your notebook To close unresponsive programs on your notebook 1 Press CTRL ALT DEL 2 Click Start Task Manager The Windows Task Manager dialog box opens 3 Click the program that is not responding 4 Click End Task 5 Click X i...

Страница 29: ...used The status indicators are located below the touchpad Important If your notebook does not turn off immediately complete the following steps until the notebook turns off 1 Press and hold the power button for about five seconds then release it 2 Unplug the power cord and remove the battery for more than 10 seconds Important Status indicators vary by model and features ordered Important If none o...

Страница 30: ... keypad is turned off Scroll lock LED on Scroll lock is turned on LED off Scroll lock is turned off Hard drive LED blinking Hard drive is being accessed LED off Hard drive is not being accessed Indicator Icon Description Wireless network optional LED on Wireless IEEE 802 11 radio is turned on LED off Wireless IEEE 802 11 radio is turned off Caps lock LED on Caps lock is turned on LED off Caps lock...

Страница 31: ...s and the Num Lock keys for the numeric keypad Disc drive LED on Drive is in use LED off Drive is not in use Hard drive LED blinking Hard drive is being accessed LED off Hard drive is not being accessed Tip You can attach an external keyboard to the notebook using a USB port You do not need to shut down the notebook to connect a USB keyboard Indicator Icon Description Function keys System keys Nav...

Страница 32: ...nction key actions System keys Press these colored keys in combination with the FN key to perform specific actions For more information see System key combinations on page 27 Navigation keys Press these keys to move the cursor to the beginning of a line to the end of a line up the page down the page to the beginning of a document or to the end of a document FN key Press the FN key in combination w...

Страница 33: ...erfere with equipment on commercial aircraft Current aviation regulations require wireless devices to be turned off while traveling in an airplane IEEE 802 11 communication devices are examples of devices that provide wireless communication Enter Sleep mode or Hybrid Sleep mode Press the power button to leave Sleep mode For more information see Changing notebook power settings on page 54 Toggle th...

Страница 34: ...y Decrease the brightness of the display Mute the sound Press the key combination again to restore the sound For more information see Adjusting the volume on page 32 Increase volume For more information see Adjusting the volume on page 32 Decrease volume For more information see Adjusting the volume on page 32 Press and hold FN then press this system key To ...

Страница 35: ...s in the same direction You can use the scroll zone to scroll through documents Use of the scroll zone may vary from program to program You can use the EZ Pad left and right buttons below the touchpad to select objects Tip You can attach a mouse to the notebook using a USB port You do not need to shut down the notebook to connect a USB mouse Touchpad Left button Right button Scroll zone ...

Страница 36: ...icking the left button For more information see Changing the mouse touchpad or pointing device settings in your online User Guide To Do this Move the pointer on the screen Move your finger around on the touchpad If you run out of space and need to move the pointer farther lift your finger move it to the middle of the touchpad then continue moving your finger Select an object on the screen Position...

Страница 37: ... Access a shortcut menu or find more information about an object on the screen Position the pointer over the object Quickly press and release the right button once This action is called right clicking Move an object on the screen Position the pointer over the object Press the left button and hold it down then use the touchpad to move drag the object to the appropriate part of the screen Release th...

Страница 38: ...System key combinations on page 27 OR Click Start All Programs Accessories then click Windows Mobility Center The Windows Mobility Center window opens Slide the Volume control to the desired volume level To adjust the volume from Windows 1 Click Volume on the taskbar The volume control slider opens 2 Click and drag the slider up to increase volume and down to decrease volume 3 To mute the volume c...

Страница 39: ...uipment on commercial aircraft Current aviation regulations require wireless devices to be turned off while traveling in an airplane IEEE 802 11 communication devices are examples of devices that provide wireless communication Warning In environments where the risk of interference to other devices or services is harmful or perceived as harmful the option to use a wireless device may be restricted ...

Страница 40: ... Press FN F2 The wireless status indicator turns on or off For the location of the wireless status indicator see Using the status indicators on page 23 OR Click Start All Programs Accessories then click Windows Mobility Center The Windows Mobility Center window opens Click Turn wireless on or Turn wireless off Tip For more information about using your notebook on a wireless network see Wireless Et...

Страница 41: ...es and Accessories Using the CD or DVD drive Using the memory card reader Adding and removing an Express Card Installing a printer or other peripheral device Viewing the display on a projector or monitor Ordering accessories ...

Страница 42: ...If your drive has this logo This is your drive type Use your drive for CD drive Installing programs playing audio CDs and accessing data You cannot use this drive to create CDs or DVDs or play DVDs DVD drive Installing programs playingaudioCDs playing DVDs and accessing data You cannot use this drive to create CDs or DVDs Combination DVD CD RW drive Installing programs playingaudioCDs playing DVDs...

Страница 43: ...ording video and data to DVD R DVD R DVD RW DVD RW or double layer DVD R or DVD R discs Note To use the double layer capability of the double layer recordable DVD drive the blank DVDs you purchase must state Double Layer Dual Layer or DL Using other types of blank media will result in less capacity If your drive has this logo This is your drive type Use your drive for ROM R RW ...

Страница 44: ...nd drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution To be able to play a DVD the disc s regional code and your DVD drive s regional code must match The regional code on your DVD drive is determined by your notebook s delivery address The regional code for the United States and Canada is 1 The regional code for Mexico is 4 Your DVD drive s ...

Страница 45: ... Start then click Computer 2 Double click the drive letter for example the E drive then double click the file name Removing a memory card To remove a memory card 1 Push the memory card into the notebook The memory card pops out slightly 2 Pull the memory card out of the notebook Important RS Multimedia Card and Mini Secure Digital cards require the use of an adapter that is available with the medi...

Страница 46: ...mation To insert an Express Card Push the card firmly into the Express Card slot label side up until the outer edge of the card is flush with the side of your notebook To remove an Express Card 1 Turn off your convertible notebook then go to Step 5 OR Double click the remove hardware icon in the taskbar The Safely Remove Hardware dialog box opens 2 Click the PC Card name then click Stop The Stop a...

Страница 47: ...ting devices such as a diskette drive flash drive printer scanner camera keyboard or mouse To connect your USB device to your notebook 1 Connect one end of the USB cable to your device 2 Connect the other end of the cable to a USB port on your notebook Important Before you install a printer scanner or other peripheral device see the device documentation and installation instructions Help For more ...

Страница 48: ...on Windows recognizes the new hardware and the New Display Detected dialog box opens 5 Select the options for the projector or external monitor then click OK 6 Press FN F4 to switch between viewing the display on the LCD panel viewing the display on the projector or monitor and viewing the display on both the LCD panel and the projector or monitor Adjusting the display properties If the image on t...

Страница 49: ...irror duplicate of the notebook display both displays have the same content click to deselect the check box for Extend my Windows desktop onto this monitor 6 To use the external monitor or projector as an extension of your desktop increasing the size of your Windows desktop click to select the check box for Extend my Windows desktop onto this monitor You can click and drag the 2 monitor icon to po...

Страница 50: ...ity Center The Windows Mobility Center window opens 2 Click Change presentation settings The Presentation Settings dialog box opens 3 Adjust properties such as Turn off screen saver and Set the volume to if necessary 4 Click OK 5 Click Turn on to turn on the presentation settings When you are finished giving the presentation click Turn off to return to your standard notebook settings Tip For more ...

Страница 51: ...o increase your internal storage space try replacing your existing hard drive with a larger drive See Replacing the hard drive kit on page 86 for more information Memory Large programs such as multimedia games or graphics programs use a lot of memory If your programs are running more slowly than you think they should try adding more memory See Adding or replacing memory modules on page 83 for more...

Страница 52: ...CHAPTER 4 Using Drives and Accessories 46 USB flash drive Use a USB flash drive for storing files or transferring files to another computer ...

Страница 53: ...CHAPTER5 47 Managing Power Monitoring the battery charge Recharging the battery Changing the battery Recalibrating the battery Getting the most from your battery Changing notebook power settings ...

Страница 54: ...any unsaved work To monitor the battery charge Move the mouse pointer over the power cord icon or battery icon in the taskbar A message appears showing the remaining battery time and the current power plan Wait for a Low Battery warning message to appear Look at the battery charge status indicator If your battery charge indicator displays what looks like an inaccurate charge you may need to recali...

Страница 55: ...osion if battery is incorrectly replaced Replace only with a battery specifically manufactured for your Gateway notebook Discard used batteries according to local hazardous material regulations The battery used in this device may present a fire or chemical burn hazard if mishandled Do not disassemble heat above 212 F 100 C or incinerate Dispose of used batteries promptly Keep away from children Ca...

Страница 56: ...e the battery 1 Connect your notebook to AC power and let the battery charge completely 2 Disconnect the AC power and restart your notebook 3 Completely discharge the battery 4 After the battery is completely drained reconnect your notebook to AC power 5 Charge the battery completely until the battery status indicator turns blue Important Do not interrupt the battery recalibration process If recal...

Страница 57: ...arging a partially charged lithium ion battery does not cause harm because there is no memory Conserving battery power To conserve power while using the battery to power your notebook Turn off wireless networking Dim the display as low as is comfortable Disconnect all external devices like USB devices and optical drives Remove Express Cards when you do not need them Many Express Cards use a small ...

Страница 58: ...lectrical adapters Save the battery for times when you cannot use a power adapter If you plan on taking your AC power adapter also take a single plug surge protector If you will have access to an EmPower in flight power receptacle an automobile power outlet or an automobile cigarette lighter use an airplane automobile power adapter or power inverter Save the battery for times when you cannot use a...

Страница 59: ...en when you activated Hybrid Sleep mode If the notebook does not experience a power outage while in Hybrid Sleep mode it restarts using the information in current memory thus reducing startup time You must turn on Hybrid Sleep mode to use it For more information see Changing advanced settings on page 55 Using power saving modes Always save your work before using Sleep mode In Sleep mode your noteb...

Страница 60: ... can select one of the defined power plans or create a custom power plan Three power plans are pre defined for you Balanced This is the default power plan which balances performance and battery life Power saver This power plan sacrifices performance in order to extend battery life Use this plan if you will be away from AC power outlets for an extended period of time Your programs may run slower th...

Страница 61: ...anges Changing advanced settings Advanced power settings let you assign different power saving modes to the power button and Sleep system key You can also select which power saving mode is activated when you close the LCD panel To change advanced power management settings 1 Click Start All Programs Accessories then click Windows Mobility Center The Windows Mobility Center window opens Help For mor...

Страница 62: ... are using The Change settings for the plan window opens 2 Click Change advanced power settings The Power Options dialog box opens 3 Click the in front of Sleep then click the in front of Allow hybrid sleep 4 Change the values to On for On battery and Plugged in Help For more information about changing the power management settings click Start then click Help and Support Type the keyword power man...

Страница 63: ...CHAPTER6 57 Traveling with Your Notebook Packing your notebook Traveling by air Dial up modem Radio frequency wireless connections Files Security Power Additional tips ...

Страница 64: ...tart your notebook Have your notebook hand inspected or sent through the X ray scanner but never carry it through the metal detector Turn off you notebook for takeoff and landing Turn off all wireless devices while in the aircraft Dial up modem Take a telephone cord to connect the modem to telephone jacks If you are traveling internationally take telephone jack adapters or an acoustic handset coup...

Страница 65: ...ices are examples of devices which use wireless to communicate Files Copy your working files from your desktop computer to your notebook before you travel If you need to access your desktop computer files from your notebook while traveling set up your desktop computer for remote access Contact your network administrator for more information about remote access Take extra recordable media for trans...

Страница 66: ...p password is set using the BIOS utility To create a startup password 1 Restart your notebook As soon as you see a startup screen press F2 The BIOS Setup utility opens 2 Open the Security menu highlight Set Supervisor Password then press ENTER and follow the instructions You must set the supervisor password in order to set the user startup password 3 Highlight Set User Password then press ENTER an...

Страница 67: ...t the best performance from your notebook avoid using the battery whenever possible monitor the battery charge and use the most efficient power management settings For information on conserving battery power using alternate power sources and monitoring the battery charge see Managing Power on page 47 Additional tips If you plan to use several USB peripheral devices take a portable USB hub to provi...

Страница 68: ...credit card company to learn about emergency travel assistance if your notebook is lost or damaged Take your recovery discs in case you need to install an additional driver or software Tip You can create a Drivers and Applications Recovery disc using the Gateway Recovery Center ...

Страница 69: ...CHAPTER7 63 Maintaining Your Notebook Caring for your notebook Cleaning your notebook Maintaining the battery Cleaning CDs or DVDs Recovering your system ...

Страница 70: ...ittle and easy to break in cold temperatures and can melt or warp in high temperatures Damage due to either extreme is not covered by your warranty As a general rule your notebook is safest at temperatures that are comfortable for you Keep all liquids away from your notebook When spilled onto notebook components almost any liquid can result in expensive repairs that are not covered under a standar...

Страница 71: ...ld abrasive or solvent cleaners because they can damage the finish on components Your notebook is cooled by air circulated through the vents on the case so keep the vents free of dust With your notebook turned off and unplugged brush the dust away from the vents with a damp cloth Be careful not to drip any water into the vents Do not attempt to clean dust from the inside of your notebook with the ...

Страница 72: ...requently because it cannot hold a full charge Do not expose the battery to high heat or freezing temperatures Hot batteries discharge very quickly and cold ones cannot create as much power Short battery life is more likely to be caused by heat than by charge discharge patterns Keep your lithium ion battery cool Avoid a hot car for example Charge often but do not try to fully discharge the battery...

Страница 73: ... ion battery use one exclusively and keep the other cool by placing it in the refrigerator Make sure that it is wrapped protectively and that nothing will be dropped on it Do not freeze the battery Do not use old batteries Avoid purchasing spare lithium ion batteries and storing them for later use Do not buy old stock even if it is sold at clearance prices While it makes sense to have 2 or 3 extra...

Страница 74: ...ware drivers To recover software and drivers that were pre installed at the factory see Recovering pre installed software and drivers on page 69 For instructions on reinstalling software and drivers that were not pre installed see that product s documentation or support Web site If re installing software or drivers does not help then the problem may be solved by returning your system to a previous...

Страница 75: ... installed on your system you need to follow that software s installation instructions You can recover pre installed software and drivers from a set of recovery discs you must create the discs or by using Gateway Recovery Center Preparing for software and device driver recovery You can usually recover your pre installed software and drivers from your hard drive However if you ever re install Windo...

Страница 76: ...Click Applications and drivers external media then click Next The What would you like to do dialog box opens 3 Click Create system recovery discs then click Next 4 Insert a blank recordable disc into a recordable disc drive then click Next If an AutoPlay dialog box opens click the x in the upper right corner to close it A dialog box opens that tells you the number of blank discs you need to create...

Страница 77: ...inished the Congratulations window opens 8 Click Finish 9 Remove your final disc then label all of the discs and store them in a safe place Important Use a permanent marker to label each disc Software and Driver Recovery along with a short description of which computer the discs are for If you are recording multiple discs as you remove each disc from the drive use the marker to label each disc 1 o...

Страница 78: ...installed click Programs then click Application recovery OR To recover device drivers that were pre installed click Hardware then click Device driver recovery Important If you have recently reinstalled Windows or installed a new hard drive and your Start menu does not contain Gateway Recovery Center as an option you must recover your software and drivers using software and driver recovery discs yo...

Страница 79: ...rivers If a recovery disc does not offer the software or driver you need to recover try another disc To recover software and drivers using recovery discs 1 Insert a software and driver recovery disc into a CD or DVD drive If an AutoPlay dialog box appears click Run Grc_Vista exe If an AutoPlay dialog box does not appear and Gateway Recovery Center does not start open Computer and run the file Grc_...

Страница 80: ...software you want to recover OR To recover pre installed device drivers click Device driver recovery then click the type of driver you want to recover 3 Click Next 4 If the software or driver is not shown on the list and you have a multiple disc set of recovery discs close Gateway Recovery Center and try another disc ...

Страница 81: ...nal restore point each day and also each time you install software or device drivers You can also create a restore point manually For instructions see Manually creating a restore point on page 77 To restore using Microsoft System Restore 1 Click Start Control Panel System and Maintenance then click Backup and Restore Center The Backup and Restore Center opens Help For more information about using ...

Страница 82: ...Restore then click Next The Choose a restore point dialog box opens 3 Click the restore point you want click Next then click Finish A confirmation message box appears 4 Click Yes Your system is restored using the restore point you specified This process may take several minutes and may restart your computer ...

Страница 83: ...Backup and Restore Center opens 2 On the left side of the window click Create a restore point or change settings then click Next The System Properties dialog box opens to the System Protection tab 3 Click Create The Create a restore point dialog box opens 4 Type a description for the restore point such as the date and time then click Create The restore point is created 5 Click OK ...

Страница 84: ...ng up repeatedly press F8 until the Recovery Options screen opens If Windows starts to load instead restart the computer and try again 3 Press the arrow keys on your keyboard to select Repair Your Computer then press ENTER Gateway System Recovery starts and the System Recovery Options dialog box opens 4 Select a language and keyboard layout then click Next 5 Click the User name box to select a Win...

Страница 85: ...em using the Windows DVD If you install a new hard drive or completely re format your original hard drive you must recover your system using the Windows Vista operating system DVD You also need to recover your computer s pre installed software and device drivers To completely re install Windows 1 If you can still run Windows back up your personal files and create a set of software and driver recov...

Страница 86: ...he arrow keys to select the drive containing the Windows DVD then press ENTER and follow the on screen instructions 5 After Windows is completely re installed use the software and driver recovery discs you created to recover your computer s pre installed software and device drivers For instructions see Recovering pre installed software and drivers using recovery discs on page 73 ...

Страница 87: ...CHAPTER8 81 Upgrading Your Notebook Preventing static electricity discharge Adding or replacing memory modules Replacing the hard drive kit ...

Страница 88: ...ion Always hold components by their edges Avoid touching the edge connectors Never slide components over any surface Wear a grounding wrist strap available at most electronics stores and attach it to a bare metal part of your workbench or other grounded connection Touch a bare metal surface on your workbench or other grounded object Warning To avoid exposure to dangerous electrical voltages and mo...

Страница 89: ...nting static electricity discharge on page 82 2 Turn off your notebook 3 Disconnect the AC adapter modem cable and network cable 4 Disconnect all peripheral devices connected to the notebook and remove any Express cards 5 Turn your notebook over so the bottom is facing up then remove the battery For more information see Changing the battery on page 49 Important Use only memory modules designed for...

Страница 90: ...Your Notebook 84 6 Loosen the memory bay cover screw this screw cannot be removed 7 Lift the memory bay cover then remove it Be careful not to break off the tabs located on the end of the cover opposite of the screw Screw ...

Страница 91: ...ress it into the empty memory slot This module is keyed so it can only be inserted in one direction If the module does not fit make sure that the notch in the module lines up with the tab in the memory bay 11 Replace the memory bay cover then tighten the cover screw 12 Insert the battery then turn your notebook over 13 Connect the power adapter modem cable and network cable 14 Reconnect all periph...

Страница 92: ... you want to transfer to the new hard drive For more information see Backing up files in your online User Guide 3 Follow the guidelines under Preventing static electricity discharge on page 82 4 Turn off your notebook 5 Disconnect the AC adapter modem cable and network cable 6 Disconnect all peripheral devices connected to the notebook and remove any Express cards 7 Turn your notebook over so the ...

Страница 93: ...If the replacement drive already has the hard drive bracket attached go to Step 14 OR If you need to transfer the hard drive bracket from the old hard drive to the new hard drive go to Step 10 10 Remove the four screws that secure the hard drive to the hard drive bracket Screw Screw Screw Screw Screw Screw ...

Страница 94: ...e notebook 15 Insert the battery then turn your notebook over 16 Connect the power adapter modem cable and network cable 17 Turn on your notebook open the DVD drive insert the Windows DVD close the DVD drive then restart your notebook 18 When the prompt Press any key to boot from CD or DVD appears press any key on your keyboard and follow the on screen instructions As part of the process you may b...

Страница 95: ...CHAPTER9 89 Troubleshooting Safety guidelines First steps Troubleshooting Telephone support ...

Страница 96: ... have problems with your notebook try these things first Make sure that the AC power adapter is connected to your notebook and an AC outlet and that the AC outlet is supplying power Make sure that the power cord is firmly connected to the AC power adapter If you use a power strip or surge protector make sure that it is turned on Warning Do not try to troubleshoot your problem if power cords or plu...

Страница 97: ...down the exact message The message may help Gateway Customer Care in diagnosing and fixing the problem If you added or removed peripheral devices review the installation procedures you performed and make sure that you followed each instruction If an error occurs in a program see the program s printed documentation or the online help Troubleshooting Troubleshooting topics are listed in alphabetical...

Страница 98: ...a different diskette Occasionally diskettes are flawed and cannot be read by the diskette drive Run Error checking on the diskette If errors are detected and corrected try using the diskette again For instructions on running Error checking see Checking the hard drive for errors in your online User Guide You see a Non system disk NTLDR is missing or Disk error error message Eject the diskette from ...

Страница 99: ...microwaves fluorescent lights and metal beams or shelves The display has pixels that are always dark or too bright This condition is normal and inherent in the TFT technology used in active matrix LCD screens Gateway s inspection standards keep these to a minimum If you feel these pixels are unacceptably numerous or dense on your display contact Gateway Customer Care to identify whether a repair o...

Страница 100: ... 68 An audio CD does not produce sound Make sure that the CD label is facing up then try again Some music CDs have copy protection software You may not be able to play these CDs on your notebook Make sure that the volume control on your notebook is turned up For more information about using your volume control see Adjusting the volume on page 32 Make sure that the Windows volume control is turned ...

Страница 101: ...For instructions on playing a DVD see Playing music and movies in your online User Guide You cannot eject a CD or DVD Your notebook must be turned on to remove CDs and DVDs If you do not want to turn on your notebook manually eject the disc by inserting an opened paper clip into the manual eject hole For the location of the manual eject hole see Using a CD or DVD on page 38 Ethernet Ethernet troub...

Страница 102: ...dia then delete them from the hard drive You see a Data error message This may be the result of a defective area on the hard drive To fix hard drive problems run the Error checking program For instructions on fixing hard drive problems see Checking the hard drive for errors in your online User Guide Caution If a file was deleted while holding down the SHIFT key or if the Recycle Bin has been empti...

Страница 103: ... of your modem jack see Right on page 8 OR If you are using a cable or DSL modem make sure that the modem cable is plugged into the Ethernet network jack and not the modem jack For the location of your network jack see Right on page 8 Make sure that you do not have a problem with your modem For more information see Modem dial up on page 103 Make sure that your account with your Internet service pr...

Страница 104: ...ing multiple downloads and having multiple programs open on your notebook People are sending you e mail messages but you have not received any mail Click the receive button in your e mail program Make sure that your account with your Internet service provider ISP is set up correctly Contact your ISP for technical support Keyboard A keyboard character keeps repeating or you see a Keyboard stuck or ...

Страница 105: ...on used quality of video cables display device screen resolution size of TV age of the TV or the type of TV interlaced or progressive scan can affect the video quality significantly Display type The Media Center is best viewed on display devices that were offered with the Media Center computer when you purchased it from Gateway Other types of display devices including retail TVs may provide lower ...

Страница 106: ...e advanced features produce a better quality picture and support higher screen resolutions The Media Center video display will likely be better on a newer model TV Type of TV interlaced or progressive scan Many TVs use interlaced video Interlaced video displays a video frame with two passes of alternating scan lines The TV screen first displays the video image odd lines one at a time sequentially ...

Страница 107: ...y device brightness contrast hue and saturation For more information review the FAQ topic at www gateway com You want to know whether you can burn videos that were recorded with your Media Center computer to a DVD Yes you can The Media Center saves recorded videos in the DVR MS format You can burn a DVR MS file to a DVD with DVD recording burning software such as Power2Go and with the Media Center...

Страница 108: ... then follow the on screen instructions You see a Not enough memory error message Close all programs then restart your notebook Memory card reader Drive letter for the memory card slot does not appear in the My Computer window Reboot your notebook Modem cable or DSL The modem does not connect Make sure that the modem cable is plugged into the Ethernet network jack and not the modem jack For the lo...

Страница 109: ...ng call messaging or voice mail make sure that all messages are cleared and call waiting is disabled before using the modem Contact your telephone service to get the correct code to temporarily disable the service Also make sure that the modem dialing properties are set appropriately To check the dialing properties 1 Click Start then click Control Panel The Control Panel window opens 2 Click Hardw...

Страница 110: ...vels Try another telephone line either a different telephone number in your house or a telephone line at a different location If you can connect on this line call your telephone service to fix the original line Try connecting with the modem at a lower connection speed If reducing the connect speed lets you connect call your telephone service The telephone line may be too noisy You cannot connect t...

Страница 111: ...s with the modem connection Shut down and restart your notebook Run Windows modem diagnostics To run modem diagnostics 1 Close all open programs 2 Click Start then click Control Panel The Control Panel window opens 3 Click Hardware and Sound 4 Click Phone and Modem Options The Phone and Modem Options dialog box opens 5 Click the Modems tab 6 Click your modem then click Properties The Modem Propert...

Страница 112: ...Sound 3 Click Phone and Modem Options The Phone and Modem Options dialog box opens 4 Click the Modems tab 5 Click the modem you want to adjust then click Properties The Modem Properties dialog box opens 6 Click the Modem tab then adjust the Speaker volume control 7 Click OK twice to close the Phone and Modem Options dialog box Mouse See also Touchpad or pointing device on page 114 The external mou...

Страница 113: ...erent IP addresses For home networks IP addresses should be 192 168 N N where N is a number you assign between 0 and 254 The first N should be the same for all computers on your network and the second N should be different for all computers on your network Your wired Ethernet network is running slower than you expect If your Ethernet network is running slower than you expect check the speed of eac...

Страница 114: ...our notebook to your home network workgroup to access shared files or printers on your home network You may however be able to access the Internet through your home network Every home network is unique See the documentation that came with your network equipment for troubleshooting information Networks wireless You turned wireless networking on but it takes a while to connect When wireless networki...

Страница 115: ...omputer if other computers with the same network name are within range of your computer You are in a wireless network you can see the network but cannot communicate send files print or get to the Web If your access point uses WEP go to the Wireless Networking Properties window and make sure that both the WAP and the WLAN in the computer have matching WEP keys You are in a wireless network but no a...

Страница 116: ...rk For more information see Naming the computers and workgroup in your online User Guide If your notebook was previously connected directly to your cable or DSL modem and your ISP requires you to use a static IP address your notebook is not set up to use a DHCP server Modify the network properties so your notebook is set up for using a DHCP server You cannot connect to your network If your noteboo...

Страница 117: ...cal outlet turned on and working correctly To test the outlet plug a working device such as a lamp into the outlet and turn it on Make sure that the AC power adapter cables are free from cuts or damage Replace any damaged cables Your notebook is not working on battery power Check the power management settings For more information about using power management settings see Changing notebook power se...

Страница 118: ... not the default printer make sure that you have selected it in the printer setup To set a default printer 1 Click Start then click Control Panel The Control Panel window opens 2 Click Hardware and Sound 3 Click the Printers 4 Right click the name of the printer you want to be the default printer then click Set as Default Printer Reinstall the printer driver See the guide that came with your print...

Страница 119: ...u need to press after adding paper Sound You are not getting sound from the built in speakers Make sure that headphones are not plugged into the headphone jack Make sure that the volume control on your notebook is turned up For more information about using your volume control see Adjusting the volume on page 32 Make sure that the Windows volume control is turned up For instructions on how to adjus...

Страница 120: ...n your online User Guide The pointer moves unexpectedly Clean the touchpad with a damp cloth water only and wipe it dry Adjust the touchpad or pointing device settings For instructions on how to adjust the touchpad or pointing device settings see Changing mouse touchpad or pointing device settings in your online User Guide Video The projector or external monitor is not working Make sure that you h...

Страница 121: ...e Microsoft Windows documentation The software publisher s Web site See the troubleshooting section of this chapter Have your customer ID serial number and order number available along with a detailed description of your problem including the exact text of any error messages and the steps you have taken Make sure that your notebook is nearby at the time of your call The technician may have you fol...

Страница 122: ...CHAPTER 9 Troubleshooting 116 ...

Страница 123: ...APPENDIXA 117 Legal Information Important safety information Regulatory compliance statements Environmental information Notices ...

Страница 124: ...ord will fit only into a grounding type outlet This is a safety feature If you are unable to insert the plug into an outlet contact an electrician to install the appropriate outlet If you use an extension cord with this notebook make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating If your notebook is fitted with a T...

Страница 125: ...hile operating a wireless device Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft Current aviation regulations require wireless devices to be turned off while traveling in an airplane IEEE 802 11 also known as wireless Ethernet or WiFi wireless Internet and Bluetooth communication devices are examples of devices that provide wireless communication ...

Страница 126: ...hese devices outdoors is prohibited Some circumstances require restrictions on wireless devices United States of America Federal Communications Commission FCC Intentional emitter per FCC Part 15 Low power Radio transmitter type devices radio frequency RF wireless communication devices operatinginthe2 4 GHzbandand or5 15 5 35 GHzband maybepresent embedded in your notebook system This section is onl...

Страница 127: ...ption However there is no guarantee that interference will not occur in a particular installation If this equipment does cause interference to radio and television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation ...

Страница 128: ...phone company may make changes inits facilities equipment operations or procedures that could affect the operation of this equipment If this happens the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service This equipment cannot be used on telephone company provided coin service Connection to party line service is subject t...

Страница 129: ...d including interference that may cause undesired operation of the device Unintentional emitter per ICES 003 This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the radio interference regulations of Industry Canada Le présent appareil numérique n émet pas de bruits radioélectriques dépassant les limites applicables aux appareils ...

Страница 130: ...ent should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should make sure for their own protection that the electrical ground connections of the power utility telephone lines a...

Страница 131: ...tain chemical compounds are highly recoverable recyclable and reusable You can do your part for the environment by following these simple steps When your electrical or electronic equipment is no longer useful to you take it back to your local or regional waste collection administration for recycling In some cases your end of life product may be traded in for credit towards the purchase of new Gate...

Страница 132: ...ossibility of such damages In the interest of continued product development Gateway reserves the right to make improvements in this manual and the products it describes at any time without notices or obligation Trademark Acknowledgments Gateway and the Black and White Spot Design are trademarks or registered trademarks of Gateway Inc in the U S and other countries Intel Intel Inside logo and Penti...

Страница 133: ...te power sources 52 bay 49 changing 49 charge indicator 6 48 charge status 48 charging 16 48 conserving power 51 icons 48 installing 49 latch 10 locating 10 managing power 51 monitoring charge 48 purchasing 45 recalibrating 50 recharging 16 48 release latch 10 replacing 49 bays battery 49 hard drive 10 memory 10 83 brightness adjusting 28 31 system keys 28 C cable lock 9 cable modem 8 19 camera Se...

Страница 134: ...m 8 19 Ethernet 8 19 external audio 6 external diskette drive 7 41 external speakers 6 flash drive 7 41 headphone 6 keyboard 7 microphone 6 modem dial up 8 18 monitor VGA 8 42 mouse 7 network 8 19 power 9 16 printer 7 projector 42 scanner 7 speaker 6 USB 7 41 VGA 8 42 copyright notice 126 D default printer 112 dialing codes 58 dial up modem 8 18 digital camera memory card reader 7 38 USB port 7 di...

Страница 135: ...removing 40 slot 40 external monitor 8 27 EZ Pad touchpad See touchpad F fan 7 faxes troubleshooting 105 files opening 30 transferring 59 troubleshooting 96 Fn key 26 27 folders opening 30 function keys 26 G Gateway model number 3 serial number 3 Support 3 H hard drive bay 10 indicator 24 25 installing 86 purchasing 45 replacing 86 troubleshooting 96 headphone jack 6 Hibernate mode 52 hot swapping...

Страница 136: ... Microsoft Certificate of Authenticity 3 model number 3 serial number 3 laser printer 45 latch battery 10 LCD panel release 6 LCD panel cleaning 66 release latch 6 switching display 27 troubleshooting 92 LCD CRT system key 27 line protector 58 line tester 58 lock cable 60 Kensington cable 9 M maintenance cleaning 65 68 Media Center troubleshooting 99 memory bay 10 installing 83 purchasing 45 remov...

Страница 137: ...es 30 folders 30 LCD panel 6 notebook 6 programs 30 shortcut menu 31 P password 60 110 startup 60 supervisor 60 user 60 PCMCIA card See Express Card PDA memory cards 38 peripheral devices 41 Plug and Play devices USB support for 41 pointer identifying 29 moving 30 power AC adapter 16 52 advanced settings 54 55 automobile airplane adapter 52 battery 48 49 50 51 button 11 27 changing modes 53 changi...

Страница 138: ...ding repetitive strain 15 caring for notebook 64 general precautions 118 guidelines for troubleshooting 90 posture 15 reducing eye strain 14 setting up computer 15 static electricity 82 scanner installing 41 USB port 7 screen resolution 43 troubleshooting 92 114 screen objects getting information 31 moving 31 selecting 30 scroll zone 29 security startup password 60 security features Kensington cab...

Страница 139: ... 29 clicking 30 double clicking 30 dragging screen objects 31 locating 11 moving pointer 29 30 moving screen objects 31 opening files folders and programs 30 opening shortcut menu 31 right clicking 31 scroll zone 29 selecting screen objects 30 travel tips 57 troubleshooting audio 113 diskette drive 92 display 92 DVD drive 94 faxes 105 files 96 general guidelines 90 hard drive 96 Internet connectio...

Страница 140: ...8 video camera connecting 41 volume adjusting 28 32 adjusting modem 106 controls 32 muting 28 32 system keys 28 troubleshooting 113 W waking up notebook 21 Windows key 26 Product Key Code 3 wired Ethernet troubleshooting 107 wireless Ethernet using while traveling 59 wireless network button 27 turning off 33 turning on 33 working safely 14 ...

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