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The device is not working – What could the problem be?
•
Check to see if all power cables and connecting cables have been plugged in correctly and whether the power
supply is working.
•
Check to see whether you are actually using induction-compatible pots in connection with your system. The system
is not compatible with other types of dishes or crockery.
•
Check to see whether the pots have been placed such that a minimum of 2/3rds of the surface area is within the
warming zone (see the marking of the circle).
•
Check to see if the warming zone has been set to a warming level with the remote control. The system will not
(automatically) keep food warm when it is in standby mode.
•
Check to see if the battery of the remote control has enough power remaining.
•
Ensure that there are no objects, such as for example tablecloths between the porcelain and the warming area.
Does it appear that there is a technical defect, for example a power overload or overheating, with your device?
If this is so, please contact us by e-mail at the following address: [email protected].
Customer Services
Adress of Customer Services
Gastros Switzerland AG
Technoparkstrasse 1
8005 Zürich / Switzerland
www.gastros.ch
[email protected]
Serial Number
Please have the serial number of your InductWarm® product ready when you make an enquiry to our customer services
department. The serial number can be found on the underside of the InductWarm® element or alternatively, on the
underside of the housing.
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