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Problem
Possible Reasons
The Easy Solution
The fruit half is not
inserted correctly or too
large.
There must be approx. 1cm of free space at the bottom
of the juicing cone. When juicing extremely large fruit
(e.g. large grapefruit, pomelos), cut off a sufficiently
thick slice at the open end of the fruit half. Then try
again. When halving the fruit, ensure to cut vertically to
the fruit axis between the calyx of the flower and the
stalk (tip ends).
The juicing cone sticks to
the drive shaft.
Clean the hexagonal interior of the juicing cone and the
drive shaft. Do not attempt to press the juicing cone
down with violence. The juicing cone must slip easily and
without violence onto the drive shaft.
The motor does not work. The appliance is not live. Check, if the power plug is connected correctly to a suf-
ficient wall power outlet with correct ratings (see: ‘Tech-
nical Specifications’). Is the power outlet live? Connect
a lamp.
The appliance is not
assembled correctly.
Unplug the appliance. Ensure to assemble the appliance
according to the instructions in chapter ‘Operation /
Assembling the Appliance’. Then try again.
Too less pressure on the
press arm.
The motor starts working, when the fruit dome presses
down the fruit halves with sufficient pressure. Slowly
increase the pressure until the motor starts operation.
The overheat protection
device has been triggered.
Unplug the appliance and refer to the instructions given
in section ‘Properties of Your New Citrus Juicer / Overhe-
at Protection’.
The power cord is dama-
ged.
Get in contact with your vendor for examination and repair.
Do not attempt to repair the power cord!
There is an unusual scrat-
ching noise during ope-
ration.
The juice collector is not
assembled correctly
Remove the juice collector and insert it again (see: ‘Ope-
ration / Assembling the Appliance’). For this, there is no
need to take the juicing cone and filter basket out of the
juice collector. The juice collector must lie evenly on the
rim of the top plate without any gap all over.
2 Filter baskets are inserted
in the juice collector.
Do not attempt to operate the appliance with both filter bas-
kets. Remove a filter basket, before re-assuming operation.
The filter basket is damaged. Do not use the filter basket again, when the filter basket
is bent or broken. Get in contact with your vendor for
replacement.
Problem
Possible Reasons
The Easy Solution
The fruit half turns with
the juicing cone.
Hard bulges at the tip ends
of the fruit halves cause
poor contact of the fruit
dome and the fruit shell.
Cut the bulges at the tip ends of the fruit flat. Then try
again.
The fruit half is too large.
The fruit halves may not be larger than the juicing cone
(max. 7 cm in height). When the fruit is pressed down via
the fruit dome, at least 1 cm (1/2 inch) of free space must
be left at the bottom of the juicing cone. Cut off an appro-
priate slice at the open end of the fruit half for getting good
contact to the juicing cone.
Note:
The fruit slices may be
used for decorating the glasses, when serving the juice.
The interior of the fruit
dome is obstructed by resi-
dues of the fruit shells.
Unplug the appliance and remove the fruit dome (see:
‘Operation / Disassembling the Appliance’). Then clean
the fruit dome. Thereafter, try again.
You need to press a little
harder on the press arm.
Increase the pressure on the press arm just until the fruit
half does not turn with the juicing cone.
There is a lot of white
and bitter inner shell in
the juice OR the pulp is
very wet.
You apply too much pres-
sure to the press arm.
When pressing too hard, the white inner shell of the fruit
may be scratched off and get into the juice—especially
when using the coarse filter basket. Decrease your juicing
speed by reducing the pressure on the press arm. Push
down the press arm just until the motor starts. This way,
you get the maximum amount of juice.
Not enough juice.
The fruit is somewhat dry
already.
Always use fresh fruit for juicing. Especially small citrus
fruit may get dry after some days of storage.
The fruit half is too large.
The fruit halves may not be larger than the juicing cone
(max. 7 cm in height). When the fruit is pressed down
via the fruit dome, at least 1 cm (1/2 inch) of free
space must be left at the bottom of the juicing cone. Cut
off an appropriate slice at the open end of the fruit half
for getting good contact to the juicing cone.
You apply too much pres-
sure to the press arm.
Decrease your juicing speed by reducing the pressure on the
press arm. Push down the press arm just until the motor
starts. This way, you get the maximum amount of juice.
The juice level rises in the
filter basket. The juice
does not flow out into
your juice vessel.
Too much pulp in the filter
basket. The filter basket is
clogged.
Unplug the appliance and empty the filter basket. If
required, rinse stubborn fibres of the pulp from the strai-
ner (see: ‘Operation / Emptying the Filter Basket and
Removing Obstacles’).
