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This equipment leaves our factory fully tested and
calibrated. If within the warranty period of one
year from Despatch, the equipment is proved to be
defective by reason of faulty workmanship or material,
we undertake at our discretion either to repair or
replace it free of charge, subject to the conditions
below.
Warranty Procedure
To facilitate efficient processing of any claim, contact
our customer support team on
+44 (0)1423 862240 with the following information:
Your contact name, phone number, fax number
and email address.
Description and quantity of goods being returned,
including any accessories.
Instrument serial number(s).
Reason for return.
Obtain a Returns form for identification and traceability
purpose. This form may be downloaded from our
website ‘www.Gas Alarm Systems.com’, along with a
returns label, alternatively we can ‘email’ you a copy.
Instruments will not be accepted for warranty without
a Gas Alarm Systems Returns Number (“CRN”). It is
essential that the address label is securely attached to
the outer packaging of the returned goods.
The guarantee will be rendered invalid if the
instrument is found to have been altered, modified,
dismantled, or tampered with. The warranty does not
cover misuse or abuse of the unit.
Any warranty on batteries may be rendered invalid if
the use of an unauthorized charger is proven.
Non-rechargeable batteries are excluded from this
warranty.
Warranty Disclaimer
Gas Alarm Systems accept no liability for consequential
or indirect loss or damage howsoever arising (including
any loss or damage arising out of the use of the
instrument) and all liability in respect of any third party
is expressly excluded.
This warranty does not cover the accuracy of the
calibration of the unit or the cosmetic finish of the
product. The unit must be maintained in accordance
with the Operating and Maintenance Instructions.
The warranty on replacement consumable items (such
as sensors) supplied under warranty to replace faulty
items, will be limited to the unexpired warranty of the
original supplied item.
Gas Alarm Systems reserves the right to determine a
reduced warranty period, or decline a warranty period
for any sensor supplied for use in an environment or
for an application known to carry risk of degradation or
damage to the sensor.
Our liability in respect of defective equipment shall
be limited to the obligations set out in the guarantee
and any extended warranty, condition or statement,
express or implied statutory or otherwise as to the
merchantable quality of our equipment or its fitness for
any particular purpose is excluded except as prohibited
by statute. This guarantee shall not affect a customer’s
statutory rights.
Gas Alarm Systems reserves the right to apply a
handling and carriage charge whereby units returned
as faulty, are found to require only normal calibration
or servicing, which the customer then declines to
proceed with.
Warranty Statement
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