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Part #: GAR_IOM_ 4532522 Rev 08—6/17
Troubleshooting
Section 5
Temperature Issues
Problem
Cause
Correction
Grill or platen too hot
Recipe set points are high
Use temperature status screen to check zone
temperatures versus set point.
Temperature calibration incorrect
Reset offsets to default value and verify
temperatures (default = 0° offset).
Thermocouple wiring incorrect
Select the temperature status screen. Place a
wet rag onto each thermocouple location and
watch for a temperature drop at that zone.
Grill or platen too cool
Recipe set points are low
Use temperature status screen to check zone
temperatures versus set point.
Kitchen ventilation affecting temperatures
Check whether cool or high volumes of air are
directed towards the unit.
Temperature calibration incorrect
Reset offsets to default value and verify
temperatures (default = 0° offset).
Unable to reach or maintain
temperature
Contact or disengaged
Turn main power switch off and on, and listen
for contact or disengaging.
Temperature calibration incorrect
Reset offsets to default value and verify
temperatures (default = 0° offset).
User Interface Issues
Problem
Cause
Correction
No sound
Volume set too low
Set volume to high.
Screen locked out, frozen, non-
responsive to touch
Software issue
Turn off unit using main power switch, turn
on after 10 seconds. If not working, connect a
mouse to the USB port and check for pointer
movement.
Touch screen rebooting
Main power lost
Use voltmeter to confirm main power
connected and live.
Unable to read USB
Flash drive faulty
Retry with known good quality flash drive.
Flash drive full (when attempting to collect log
file)
Delete all files on flash drive and retry.
USB cable disconnected
Check if USB connector is seated properly.
Unable to load USB files
Flash drive faulty
Retry with known good quality flash drive.
Files on flash drive incorrect or corrupt
Delete all files on flash drive and reload update
files.
Содержание XPE12
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