TROUBLESHOOTING
1. The device does not turn on:
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Check the operation of the smartwatch with a different SIM card.
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Check if the SIM card meets all the requirements described at the
beginning of the manual, in the section REQUIREMENTS FOR A SIM
CARD
The content of the first text message:
pw,123456,ip,52.28.132.157,8001#
after a while, we should receive a response on the phone with the following
content: [surl,52.28.132.157, port, 8001 #] ok.!
2. Lack of GSM coverage (crossed out circle on the GSM signal icon):
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Check if the SIM card meets all the requirements described at the
beginning of the manual, in the section REQUIREMENTS FOR A SIM
CARD
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APN Configuration:
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Connect the device for one hour under the mains charger.
Check that the charging cable and charger are in place efficient.
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IMPORTANT: In case of problems with APN codes, please contact
our service department: [email protected]
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From any mobile phone we send sms with the content below to the
number that is on the watch (the SIM card must be in the watch, the
watch must be switched on). The size of letters matters.
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Check if the SIM card is properly inserted in the slot (as indicated in the
beginning of the manual)
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Turn o ffand restart the device.
3.
No internet connection (no arrows icon) / message in the application
"Device is offline":
After receiving the answer, we send the second message with the content
depending on the APN configuration of the card operator in the watch. To
