Technical problems
Symptoms
Possible reasons
Solutions
No vibration
Incorrect spatula
position.
Check whether the
spatula position has
not changed, you can
try to slightly correct it.
Poor function or
complete failure of the
vibration module.
Contact the service.
It does not start
Uncharged battery.
2 hours.
Connect the device to
charging and wait
Battery damaged due
to long period of
disuse.
Contact the service.
Damage caused by
ingress of water into
the interior of the
device.
Contact the service.
Ion function does
not work
No hand contact with
side detectors.
During the procedure,
hold the device in your
hand so that it partially
covers the side
detectors.
Defective button /
switch.
Contact the service.
Damage caused by
ingress of water into
the interior of the
device.
Contact the service.
In case of further problems, please contact our Technical
Support Department: [email protected]