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19. HAVING A PROBLEM?
SITUATION
LIKELY CAUSE AND SOLUTION
Operator does not
operate from either wall
control or transmitter
• Does operator have electric power? Plug a lamp into the electric outlet to see if lamp turns on. If not, check fuse box or
circuit breaker (some outlets are controlled by wall switch).
• Have you disengaged all locks on door? If not, do so.
• The garage door spring may be broken. Have it replaced by a professional garage door technician.
• Has snow or ice built up under door? Door may be frozen to ground. Remove any restrictions.
Operator operates from
transmitter but not from
wall control
• Are wiring connections correct? Check wall control wiring on page 15.
• Is wall control door’s Pushbutton lit? If not, disconnect low voltage wires to wall control and momentarily touch them
together. If operator runs, replace wall control. If operator does not run, check wiring connections at operator, and
check wire for shorts or breaks under staples.
Operator operates
from wall control
but not transmitter
• Is the wall control button light flashing? If so, your opener is in the vacation / lock mode. Turn off vacation/lock mode. Refer
to “Wall Control Panel” on page 27.
• Does the transmitter indicator light glow when the transmitter button is pressed? If not, replace battery. Refer to “Battery
Replacement” on page 26.
• Has the operator learned the code of the transmitter? Repeat transmitter programming steps. Refer to “Transmitter Coding”
on page 19.
• Have all transmitters been set with the same code? Repeat code learning procedure for all remote devices. Refer to
“Multiple Transmitters” on page 26.
• Is photo eye system obstructed? If so, door will only close while wall control door Pushbutton is pressed and held. Refer to
“Align and Test Photo Eye Sensors” on page 24.
Operator does not work
from HomeLink®
• Has the HomeLink® Transceiver learned the code of the transmitter? Repeat programming steps (refer to
HomeLink® Manual).
Door does not
open completely
• Is something obstructing the door? Remove obstructions only after ensuring door area is free of persons, pets, and any
other objects.
• If door has been working properly but now doesn’t open all the way, reset the open travel limit or/and increase the up
force (page 19). REPEAT “TEST SAFETY REVERSAL” (page 23) AFTER ADJUSTMENT IS COMPLETE.
Door does not
close completely
• LED #1 “ON” Check photo eye sensor wires, connections to the operator terminals. Refer to pages 14 and 24.
• Si la porte a fonctionné correctement, mais qu’elle ne ferme plus complètement, modifiez la limite de fermeture et/ou
augmentez la force descendante (pages 14 et 24). UNE FOIS TERMINÉ, RÉPÉTEZ LE PROCÉDÉ « VÉRIFICATION
DU SYSTÈME D’INVERSION AUTOMATIQUE » (page 23).
Door opens but
will not close at all
• LED #1 “ON” Check photo eye sensor wires, connections to the operator terminals. Refer to pages 14 and 24.
• LED #1 “Blinks” Check sensor alignment and sensor connections to the operator terminals 1 and 2. Refer to pages 14 and 24.
• Increase force in down direction. REPEAT “TEST SAFETY REVERSAL” (page 23) AFTER ADJUSTMENT IS COMPLETE.
Door reverses for
no apparent reason
• LED #1 “ON” Check photo eye sensor wires, connections to the operator terminals. Refer to pages 14 and 24.
• LED #1 “Blinks” Check sensor alignment and sensor connections to the operator terminals 1 and 2. Refer to pages 14 and 24.
• Is something obstructing the door? Pull emergency release knob and open door manually. If it is unbalanced or broken,
call for professional garage door service.
• Clear ice or snow from garage floor area where garage door closes.
• If door reverses from fully closed position, decrease travel limits (page 19 ).
• Review and increase force adjustment setting for down travel (page 19).
• REPEAT “TEST SAFETY REVERSAL” (page 23) AFTER ADJUSTMENT IS COMPLETE.
Operator light
does not turn on
Replace the light bulb(s) with a standard incandescent maximum 60 watts each. If the standard incandescent light bulb
burns out prematurely, replace it with a garage door operator maximum 60 watts incandescent light bulb. Refer to page
16 for replacement instruction.
Operator light
does not turn off
Is the wall control Light Feature on? Press Light Button to turn off. Refer to page
Operator strains or
maximum force is
needed to operate door
Door may be out of balance or springs are broken. To check balance, close the door and use emergency release knob to
disconnect trolley. Open and close door manually. A properly balanced door will hold itself halfway open while being
supported entirely by its springs. If it does not or the spring is broken, call for professional garage door service. DO NOT
increase the force to the operator to compensate for unbalanced or damaged door.
Operator does not
move door at all
Door may be locked with a manual door lock. Remove any manual door locks.
Springs are broken or door is out of balance. (See “Situation” immediately preceding this one).
Operator won’t work
due to power failure
Use the emergency release knob to disconnect trolley. Door can be opened and closed manually. When power is restored,
reconnect trolley and resume automatic operation of door. Refer to “Check Emergency Release” on page 13.
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