en
Troubleshooting
22
Fault
Cause and troubleshooting
The appliance cannot
be started via the
Home Connect app.
The appliance is not connected to the Home Connect app.
▶
Start the connection between the appliance and the Home Connect app.
→
"Setting up Home Connect", Page 14
The appliance is connected to the Home Connect app but the remote control function is not
activated.
▶
Activate the remote control function in the Home Connect settings.
→
"Home Connect settings", Page 15
The function selector is not located at the light position.
▶
Turn the function selector to the light position.
The appliance does
not work. The display
shows E182.
The appliance does not receive water.
1.
2.
If the display shows the error message again, contact customer service →
The appliance does
not work. The display
does not respond.
The display shows
the symbol for the
childproof lock .
Childproof lock is activated.
▶
Deactivate the childproof lock. →
The appliance cannot
be started; the dis-
play shows a mes-
sage.
The water tank is empty.
▶
Fill the water tank.
→
"Fill the water tank", Page 11
The appliance auto-
matically switches off.
Safety switch-off function: No operation for more than 12 hours.
1.
Press to confirm the message.
2.
Switch off the appliance.
3.
Implement the settings again.
The appliance does
not heat up; the dis-
play shows the sym-
bol for demo mode
.
The appliance is in demo mode.
▶
Deactivate the demo mode in the basic settings →
Powerful steam re-
lease at the top of the
door.
You have changed the operating mode.
▶
This is normal.
No action required.
Powerful steam re-
lease at the side of
the door.
The door seal is dirty or loose.
1.
Clean the door seal.
2.
Insert the door seal into the groove.
A whistling noise oc-
curs during heating.
Noises may occur during steam generation.
▶
This is normal.
No action required.
A "plop" sound can
be heard during
cooking.
Voltage expansion when the temperature difference is large.
▶
This is normal.
No action required.
Steaming is not pos-
sible.
Build-up of limescale in the appliance. The appliance must be descaled to avoid damage to
the appliance.
▶
Start the descaling programme →
.
The appliance is no
longer producing
steam correctly.
Build-up of limescale in the appliance.
▶
Start the descaling programme →
.
The lighting does not
work.
The lighting is defective.
▶
Call the after-sales service.
→
The cooling fan con-
tinues running after
the appliance is
switched off.
The fan run-on removes moisture from the appliance and protects the appliance electronics.
The cooling fan may run on for up to 4 hours.
▶
This is normal.
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