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Gage Technical Support

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Technical Support

Gage Applied Technologies, Inc. offers technical support for all its products.

In order to serve you better, we have created a web-based technical support system that is available to you 24
hours a day.

By utilizing the internet to the fullest, we are able to provide you better than ever technical support without
increasing our costs, thereby allowing us to provide you the

best possible product at the lowest possible price.

To obtain technical support, simply visit:

www.gage-applied.com/support/support_form.php

Please complete this form and submit it. Our form processing system will intelligently route your request to the
Technical Support Specialist (TSS) most familiar with the intricacies of your product. This TSS will be in
contact with you within 24 hours of form submittal.

In the odd case that you have problems submitting the form on our web site, please e-mail us at

tech-

[email protected]

As opposed to automatic routing of technical support requests originating from the Gage web site, support
requests received via e-mail or telephone calls are routed manually by our staff. Providing you with high-
quality support may take an average of 2 to 3 days if you do not use the web-based technical support system.

Please note that Technical Support Requests received

via e-mail or by telephone will take an average of 2 to 3 days to process.

It is faster to use the web site!

When calling for support we ask that you have the following information available:

1. Version and type of your CompuGen SDK and drivers.

(The version numbers are indicated in the About CD screen of the CompuGen ISA CD. Version numbers
can also be obtained by looking in the appropriate README.TXT files)

2.  Type, version and memory depth of your CompuGen card.

3.  Type and version of your operating system.

4.  Type and speed of your computer and bus.

5.  Any extra hardware peripherals (i.e. CD-ROM, joystick, network card, etc.)

6.  Were you able to reproduce the problem with standalone Gage Software (e.g. CGWIN, GageBit)?

Artisan Technology Group - Quality Instrumentation ... Guaranteed | (888) 88-SOURCE | www.artisantg.com

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Содержание CG1100

Страница 1: ...rutilized and idle equipment along with credit for buybacks and trade ins Custom engineering so your equipment works exactly as you specify Critical and expedited services Leasing Rentals Demos In stock Ready to ship TAR certified secure asset solutions Expert team I Trust guarantee I 100 satisfaction All trademarks brand names and brands appearing herein are the property of their respective owner...

Страница 2: ...AGE APPLIED TECHNOLOGIES CompuGen ISA Hardware Manual and Driver Installation Guide Reorder MKT HWM ISA01 0506 Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com ...

Страница 3: ...ies Inc The installation program used to install the GageScope Software InstallShield is licensed software provided by InstallShield Software Corp 900 National Parkway Ste 125 Schaumburg IL InstallShield is Copyright 1998 by InstallShield Software Corp which reserves all copyright protection worldwide InstallShield is provided to you for the exclusive purpose of installing Gage Software In no even...

Страница 4: ... 1100 verifying proper setup using the CompuGen Application 42 Starting CGWIN 42 Using CGWIN to test your card 43 Using the configuration utility 43 CompuGen 1100 triggering 45 CompuGen 1100 output amplifiers 46 CompuGen 1100 memory organization 48 CompuGen 1100 memory organization from a programmer s point of view 49 What you should receive with your CompuGen 3250 51 CompuGen 3250 product introdu...

Страница 5: ...lable custom features It is assumed that the reader is familiar with using PCs Windows and ISA bus cards No description is included for these topics If you are not comfortable with these areas it is strongly recommended that you refer to the relevant product guides To maintain the accuracy of the information contained herein we reserve the right to make changes to this manual from time to time Not...

Страница 6: ...ontainers or on a metal rail Label any package that contains static sensitive boards 3 Discharge the static voltage from your body by wearing a grounded antistatic wrist strap while handling these modules and circuit boards Do installation and service of static sensitive modules only at a static free work station 4 Nothing capable of generating or holding a static charge should be allowed on the w...

Страница 7: ...product Consult the product manual for further ratings information before making connections to the product Do not apply a potential to any terminal including the common terminal that exceeds the maximum rating of that terminal Do not operate with suspected failures If you suspect there is damage to this product have it inspected by qualified service personnel Do not operate in wet damp conditions...

Страница 8: ...en ISA CD with GageBit Software and CompuGen Software Development Kits The Gage CompuGen ISA CD shipped with all CompuGen ISA orders contains all of the user manuals and software drivers that you need to operate your CompuGen ISA hardware The CD also contains all of the installers for the CompuGen ISA SDKs and application packages provided by Gage including GageBit Warranty card Optional items if ...

Страница 9: ... system 2 Card Master Slave Timing Module 4 Card Master Slave Timing Module 8 Card Master Slave Timing Module Carefully inspect these articles before proceeding further If you find any damage caused by transportation please report it to the organization from which you purchased the CompuGen card Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com ...

Страница 10: ...gister on a single or periodic basis The CompuGen 3250 also provides a TTL External Trigger Input External triggering can be software selected by setting the appropriate bits in an on board register Software can also control whether the trigger occurs on the rising or falling edge of this external trigger signal The CompuGen 3250 also supports the retriggerable mode where a pattern is produced eve...

Страница 11: ...th 8 double words 32 bits wide Record Length Resolution 2 double words 32 bits wide Output Impedance 50 Ω MATING PARTS On Board Connector 68 pin MDR Type 3M P N 10268 55H3VC Mating Connector Connector is 3M 10168 6000EC Hood is 3M 10368 A230 00 Cable 6 foot 68 Wire Pleated Foil Cable available from Gage at an extra charge The 68 wire cable provides 50 Ω characteristic impedance for all outputs Ple...

Страница 12: ...ple Independent APPLICATION SOFTWARE GageBit Application for Win 95 98 ME Win NT 2000 XP SOFTWARE DEVELOPMENT KITS SDK CompuGen Digital SDK for C C for Windows Includes Sample Programs in Visual C CompuGen Digital SDK for MATLAB for Windows CompuGen Digital SDK for LabVIEW for Windows OPTIONAL ACCESSORIES 6 foot Pleated Foil Cable BNC Breakout Board WARRANTY One year parts and labor All specificat...

Страница 13: ...1 Refer to the Gage website for a list of available upgrades for your CompuGen www gage applied com Software Development Kits SDKs Product Order No Gage SDK Pack on CD Manuals in PDF format provided on CD 200 113 000 Gage SDK Pack on CD Hardcopy of Manuals included 200 113 002 CompuGen Digital SDK for C C for Windows 333 200 201 CompuGen Digital SDK for MATLAB for Windows 333 200 202 CompuGen Digi...

Страница 14: ...CompuGen 3250 57 CompuGen 3250 block diagram Figure 34 CompuGen 3250 block diagram Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com ...

Страница 15: ...ber Figure 35 CompuGen 3250 model and version Serial number Calibration label Options label Figure 36 CompuGen 3250 base board labels The Calibration label is located on the base board The serial number is written next to I D on the Calibration label You may also see an Options Mod label which indicates any special modifications performed on your card Model and version numbers appear on the solder...

Страница 16: ... MASTER card and the remaining cards are SLAVE cards SLAVE 1 SLAVE 2 etc The Master Slave label is located on the bracket beneath the BNC connector as shown in the diagram below Figure 37 CompuGen 3250 Master Slave card label Master Slave label Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com ...

Страница 17: ...fically requested otherwise This manual assumes your card is an Independent card When configured as a Master card the CompuGen 3250 provides its master clock signal to other slave CompuGen 3250 cards For Slave cards the clock signal is supplied by the Master CompuGen 3250 External Clock option If your CompuGen card has been upgraded for External Clocking you can change between internal and Externa...

Страница 18: ...ors that interface to the user on the CompuGen 3250 are as follows Function Type DATA OUTPUT 68 Pin MDR Trig In BNC Clock In SMA Master Slave connector The Master Slave connector near the top left corner of the CompuGen 3250 add on board see Figure 39 is used to pass all the signals necessary to synchronize Slave cards with the Master Figure 39 Location of Master Slave connector Optional Master Sl...

Страница 19: ...connector 1 CLK 35 GND 2 D0 36 GND 3 D1 37 GND 4 D2 38 GND 5 D3 39 GND 6 D4 40 GND 7 D5 41 GND 8 D6 42 GND 9 D7 43 GND 10 D8 44 GND 11 D9 45 GND 12 D10 46 GND 13 D11 47 GND 14 D12 48 GND 15 D13 49 GND 16 D14 50 GND 17 D15 51 GND 18 D16 52 GND 19 D17 53 GND 20 D18 54 GND 21 D19 55 GND 22 D20 56 GND 23 D21 57 GND 24 D22 58 GND 25 D23 59 GND 26 D24 60 GND 27 D25 61 GND 28 D26 62 GND 29 D27 63 GND 30 ...

Страница 20: ...dary In other words four consecutive I O addresses are needed For example if the base address is 0300H then 0300 0301 0302 and 0303 will be occupied by the CompuGen 3250 card The default I O address The default I O Address setting is 0300 which corresponds to setting switch positions 7 and 8 AWAY from their switch numbers If you must change the I O Address setting due to a conflict the information...

Страница 21: ...l address you want to calculate 2 Convert the hexadecimal address into its binary form You can use the Windows scientific calculator for this purpose Each digit in the binary form corresponds to an address line the rightmost digit corresponds with A0 the second rightmost corresponds with A1 etc as shown in the table below Example the address 0300 converts to binary 1100000000 Binary form 1 1 0 0 0...

Страница 22: ...gs The numbers to the right of each address are the switches you must ENABLE to use that particular address Remember that to ENABLE an SW2 switch position set it AWAY from the switch number Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com ...

Страница 23: ... may not have enough amperage available to run a CompuGen 3250 Please contact the manufacturer of your computer to rectify the situation 8 If the computer starts properly install GageBit software This application software is also supplied on the Gage CompuGen ISA CD Refer to section GageBit Application on page 20 for more details on installing application software 9 Run GageConfig to verify proper...

Страница 24: ...expansion slots as you have cards to install 5 Position your computer so that the external connectors of your computer s expansion cards are facing toward you The MASTER card will be installed in the rightmost vacant expansion slot with vacant slots to the left of the MASTER card 6 Insert the MASTER card into the rightmost vacant expansion slot as shown below Figure 42 Installing multiple cards in...

Страница 25: ...lling application software 14 Run GageConfig to verify proper installation of Windows drivers see page 69 15 Run GageBit software to generate a pattern You can do so by clicking on the Generate button on GageBit screen If you have purchased a Pleated Foil Cable and a BNC Breakout Board you will be able to see the output bits on an oscilloscope if you connect the appropriate bit from the BNC Breako...

Страница 26: ...uGen 3250 can be installed in a PC and made functional within 15 minutes of opening the box However there are times when there may be a conflict between a CompuGen 3250 and the rest of the PC system Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com ...

Страница 27: ...ferent memory segment addresses into the Memory Address box and click on the Verify button to try again Some common addresses are listed below D000 D100 D200 D300 D400 D500 D600 D700 D800 D900 DA00 DB00 DC00 DD00 DE00 DF00 B000 B100 B200 B300 B400 B500 B600 B700 B800 B900 BA00 BB00 BC00 BD00 BE00 BF00 C000 C100 C200 C300 C400 C500 C600 C700 C800 C900 CA00 CB00 CC00 CD00 CE00 CF00 E000 E100 E200 E3...

Страница 28: ... Windows 95 98 ME 128 MB of RAM for Windows 2000 XP SVGA or better graphics card and monitor and 25 MB minimum 64 MB recommended of available hard disk space A CompuGen 3250 card must be present in order to output data You can run GageBit by selecting the shortcut installed Start Programs Gage GageBit GageBit The left hand panel corresponds to Digital Output as displayed on the screen The default ...

Страница 29: ...ng External Trigger Manual Trigger Data output appears on the output connectors exactly 5 clock cycles after an external trigger is received from the outside world Trigger Bus for Master Slave systems CompuGen 3250 features a Trigger Bus on the Master Slave Timing Module which allows the Master to generate a trigger and cause the entire system to trigger Artisan Technology Group Quality Instrument...

Страница 30: ...minated with a 50 Ω load the signal at the load may not be very clean In some cases the signal may be very noisy due to mismatched transmission lines The output connector 3M 10268 55H3VC was selected for its exceptional signal integrity specifications For more information on this device visit www mmm com A 50 Ω cable when attached to this connector can transmit these signals to your circuit board ...

Страница 31: ...uivalent to a 50 Ω coaxial cable Thus this cable is equivalent to 68 coaxial cables CG3250 uses half of these conductors as GROUND wires thereby providing even better noise immunity The BNC Breakout Board is invaluable in allowing the user to quickly verify the operation of the CompuGen 3250 This board breaks out all 32 data lines one Trigger line and one Clock line into 34 BNC connectors which ca...

Страница 32: ...e memory map of the 80x86 processor between 640K and 1M factory default is D200 D3FF for the CompuGen 3250 The CompuGen 3250 takes only 4 kilobytes of memory space between 640K and 1M This memory address is configurable by writing to the on board segment register i e it is configured by software not by DIP switches etc This small memory window and software configuration means that there is very li...

Страница 33: ...76 CompuGen 3250 Notes Artisan Technology Group Quality Instrumentation Guaranteed 888 88 SOURCE www artisantg com ...

Страница 34: ...to automatic routing of technical support requests originating from the Gage web site support requests received via e mail or telephone calls are routed manually by our staff Providing you with high quality support may take an average of 2 to 3 days if you do not use the web based technical support system Please note that Technical Support Requests received via e mail or by telephone will take an ...

Страница 35: ...d CompuGen PCI CompuGen 4300 CompuGen 8150 CompuGen 11G 12 bit 4 channel 300 MHz Analog Output Card 12 bit 8 channel 150 MHz Analog Output Card 12 bit 1 GHz Analog Output Card CompuGen ISA CompuGen 1100 CompuGen 3250 12 bit 80 MS s D A card 32 bit 50 MHz Digital Output Card Application Software GageScope Software GageBit Software CompuGen for Windows CGWIN World s Most Powerful Oscilloscope Softwa...

Страница 36: ...quipment Have surplus equipment taking up shelf space We ll give it a new home Learn more Visit us at artisantg com for more info on price quotes drivers technical specifications manuals and documentation Artisan Scientific Corporation dba Artisan Technology Group is not an affiliate representative or authorized distributor for any manufacturer listed herein We re here to make your life easier How...

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