H.264 Super Digital Video Recorder User Manual
73
4
An alarm is connected with two loops synchronously.
20
、
The remote controller is not working,
Possible reasons are as followed:
1
The remote control address is not correct.
2
The remote control distance is too far or the angle is too large.
3
The battery is used up.
4
The remote controller or the front panel of the recording machine is damaged.
21
、
The storage time is not enough.
Possible reasons are as followed:
1
Front camera quality is bad. The lens is too dirty. The camera is in backlighting installation.
2
The hard disk capacity is not enough.
3
The hard disk is damaged.
22
、
The downloading files can not play.
Possible reasons are as followed:
1
There is no media player.
2
There is no DX8.1 software or higher edition.
3
There is no DivX503Bundle.exe file to play AVI video files.
4
The DivX503Bundle.exe and ffdshow-2004 1012 .exe files must be installed in the windows xp
system.
23
、
I can not remember the advanced code or network code in the local menu operation.
Please contact the local service or call the HQ service. We will offer the service according the machine
type and the program edition.
24
、
Q
：
I can’t login cloud platform
Possible reasons are as followed:
1
It sets DMZ main board to other IP address in router (there is no need to set DMZ main board when
using cloud platform)
2
IP address and DNS server setting incorrectly.
3
Check whether series number of the device is correct.
