22
Troubleshooting
This section provides a logical flow of troubleshooting information that will
solve most installation issues. If you have an installation problem, we ask
that you take time to review this section.
If this information doesn't resolve the problem, please save yourself further
hassles and frustration -- take time to visit the support section of our web
site: www.gadgetlabs.com. Also, don't hesitate to send an email to us at to
our special customer support inbox,
n
I installed the WavePRO card, but now, my PC system won't boot.
This happens rarely, but when it does, it is usually caused by a PCI card
that’s not seated securely in its slot. Check *all* of your PC’s expansion
bus cards and make sure they are completely plugged into slots and their
retaining screws are tight. If this doesn't resolve the issue, you can also try
plugging the WavePRO PCI card into a different slot.
n
I installed the WavePRO card, and the PC starts-up fine but when
I play a wave file, I can’t hear any sound.
Believe it or not, we’ve had a few users that called us with this problem
and didn’t have the WavePRO audio outputs connected. Even if you're
insulted by this comment (sorry), check your cables and connections to
your music/audio system.
n
The WavePRO interface seemed to install properly and the
outputs
ARE
connected properly, but I still can’t hear any sound.
Make sure that your music/audio software application is configured to use
one of the ‘Wave/... Wave OUT...’ devices. Check the prior section in this
guide, ‘Setting up applications ...’, for information.
n
The WavePRO interface seemed to install properly, but it's still
not working correctly
This usually indicates an IRQ (interrupt request address) hardware resource
conflict between WavePRO and another device in your system. Please
take a deep breath and review the comments at the start of this
Troubleshooting section
J
. Don't bang your head against this issue for too
long before contacting us for help!
The purpose of the Plug and Play support in Windows is to assign IRQs to
cards "auto-magically" but sometimes, Windows "gets confused".
This can be caused by a number of different factors, but is more likely to
occur if you have older cards in your system that have manual switches for
IRQ setting(s). If this is the case, refer to the older card's documentation
to determine the IRQ(s) that are used. Make sure that these IRQ numbers
are reserved in your PC's
BIOS Setup
(usually accessed by pressing DEL
while the system is booting but sometimes a function key is used -- refer
to your PC or motherboard user guide). Refer to the BIOS Section called, '
PnP/PCI setup' and tweak the corresponding IRQ setting to 'Reserved for
ISA/Legacy device'.
Another tip: if you have ports on your motherboard that you are using it's
