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Troubleshooting

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Q: Can I watch DVD Player or other video sources of home through netTV Box?
A: There is a group of CV and S-video input at the back of the netTV Box, after connecting other video devices of

home, you can watch the video of home video devices remotely through netTV Box.

Содержание Net-TV Box

Страница 1: ...User s Manual Version 1 0 ...

Страница 2: ...elp you make the most of your IP camera and its many features and functions Information in this document has been carefully checked for accuracy however no guarantee is given to the correctness of the contents The information in this document is subject to change without notice Copyright Copyright 2008 This manual contains proprietary information protected by copyright All rights reserved ...

Страница 3: ...res 6 System Requirements 8 Computer System Requirements 8 Box System Requirements 8 Specification 9 Package Contents 10 Identifying Parts and Controls 11 Front Panel 11 Rear Panel 13 Installation 15 Hardware Installation 15 Software Installation 20 ...

Страница 4: ... Testing 39 The setting for UPnP disabled or non UPnP routers 43 Get internet access via the DMZ function of the router 52 Getting to know netTV Player 54 For the initial operation 54 Main Panel Instructions 58 Remote Control Interface Instructions 61 Mouse and keyboard operations 65 Property Setting Page Instructions 69 Local File Interface Instructions 78 ...

Страница 5: ... netTV Player 79 Settings of the Virtual Remote Control 79 To Load Profile 85 USB Recording Device 88 Download Playback the recorded files from netTV Box 91 Favorite Channel Setting 93 Firmware Update 95 Troubleshooting 99 ...

Страница 6: ...n between IPTV Box Set Top Box and watch record TV programs on the go Key Features No monthly fee All TV contents can be accessed Using a high performance H 264 video compression chipset requires smaller bandwidth and implements better video quality Network video and security monitoring With the player installed on PC 3G mobile phone or Wi Fi PDA the user could control the TV Tuner or Set Top Box ...

Страница 7: ...g PVRs Digital Cable Boxes and Satellite TV Receivers Scheduled or real time recording on PC or Box by USB port supported TV sources can be received from Wall Cable via TV Tuner of this netTV Box or from Set Top Box via RCA or S Video of this netTV Box System Software Upgrade via Network supported NTSC and PAL standards auto detection supported External USB hard disk support TV Tuner supports both...

Страница 8: ...2MB or above Operating system Windows XP SP2 or Windows Vista Hard disk at least 100MB capacity or above Windows compatible Graphics Card with DirectDraw Overlay Support Sound Card PCI sound card or on board audio Network 10 100Mbps Ethernet LAN port connection ability Microsoft DirectX 9 0c or above Box System Requirements Router with NAT and UPnP features Broadband Internet Access Cable Modem or...

Страница 9: ...t Output L R Stereo Audio Female RCA Video Frame Rate Up to 30fps Video Bitrate Auto Mode Automatic bitrate adjustment depending on network condition Video Bitrate Manual Mode Adjustable from 64Kbps to 2Mbps Video Compression H 264 Hardware Encode Video Resolution D1 HALF D1 CIF QCIF Supported Client OS Windows XP Vista Power Requirement 5VDC 2A IR Blaster To control an external cable satellite bo...

Страница 10: ...Introduction W X 10 Package Contents After unpacking check that all the following items have been included One ID key for netTV Player is enclosed ...

Страница 11: ... is lit when netTV Box is connected to network Remote Sensor It receives the IR signals from the IR remote control to implement the Remote Control Button Learning function IR Blaster It connects the enclosed IR Blaster Cable which aims at the IR receiver of the STB or DVR on the other end Then the netTV Player can control the STB or DVR remotely USB For use of external storage ...

Страница 12: ...onnect setting successful On On Starting completed internet connect setting failed On Off Login working On Quick blinking IR Learning Quick blinking 2 times Blinking Reset 3 seconds Blinking 3 times Blinking 3 times Above table related connect ways to internet all mean the Box s connect way to internet When the box is on standby the red led indicator is constantly on It means that Box is successfu...

Страница 13: ...n start your box If the power is off suddenly when the leds are blinking the RESET has been effective after finishing the RESET the box will proceed to Power on and Starting Caution The use of this button will result in the loss of existing configuration Maybe you should reset the network configuration of Box to connect to internet TUNER IN It connects the CATV cable to receive the TV RF signals O...

Страница 14: ...als from AV1 IN to your TV set ETHERNET RJ 45 Connector for IP Router or ADSL Cable Modem DC IN DC Power input Specification 5V DC 2A Please use the Reset button carefully all parameters of hardware of the Box will restore to factory default after Reset Before Reset we recommend save the restoring information such as channel table IR learning files rpl format and network configuration ...

Страница 15: ...ying your TV on the go just through the following simple steps If your connection structure is not the same as the following diagram please refer to the next Chapter Network Configuration for help Use IP Router with UPnP function to connect netTV Box to your ADSL Cable Modem which directs you to internet If you have a switch or hub you can also connect it between the netTV Box and IP Router or bet...

Страница 16: ...X 16 Step 2 Connect to Your Network Take the enclosed RJ 45 Ethernet Cable and plug it into the LAN port of your IP router plug the other end of the RJ 45 Ethernet Cable into the ETHERNET port at the back of netTV Box ...

Страница 17: ... Video Cable i e not supplied to connect the AV OUT of your video device to the AV1 IN of netTV Box labeled VIDEO AUDIO L AUDIO R S VIDEO We recommend you to connect Video IN to a Camera and S Video Audio IN to your Cable Satellite box or DVR devices Therefore you could have a better video quality and the optimal use of the video inputs of this product CONNECT OUTPUT OPTIONAL Use the enclosed A V ...

Страница 18: ...on the top and bottom of your video device so they point at its remote sensor Connect the IR Blaster cable to the IR Blaster port on the front of netTV Box While conducting the learning of the physical remote control please aim your physical remote control at the front LED cap of netTV Box Keep the distance between the physical remote control and netTV Box within 2 inches In order to learn remote ...

Страница 19: ...Connect Power Source Connect the power adapter to netTV Box s port labeled DC IN Plug the power adapter into an electrical outlet When plugged in the power light comes on and the light blinks many times as the netTV Box starts up ...

Страница 20: ... cables required for getting onto the Internet equipment via RJ 45 WAN Port Ensure that your PC meets the minimum system requirement and is equipped with a CD drive and a HDD of at least 100MB free space Install netTV Player on your computer Under the Operating System of Windows XP Windows Vista put the enclosed CD onto your CD drive and run the setup file of the CD ...

Страница 21: ...agreement that you must accept to continue with the installation Also choose the destination folder where netTV player will reside It defaults to the location as other programs as other programs installed on your computer Once the installation is complete the Wizard places a shortcut to netTV player on your desktop This is what you will double click to watch your netTV Box 2 Click Finish to exit t...

Страница 22: ... Uninstall netTV Player to start to remove the software 2 It will pop up dialog asked Are you want to uninstall this product Click Yes to uninstall the program 3 When the program is completed you have finished removing netTV player application software Include EasySetup software ...

Страница 23: ...ration that you are going to install your Network Video Box in you can use Easy Setup to complete the Network configuration of netTV Box Change the Network configuration If network device doesn t support the plug n play function of netTV Box you must manually set the network configuration of the netTV Box to connect to internet Before manually changing the Network configuration of the netTV Box pl...

Страница 24: ...guration W X 24 Step 1 Click Start All Programs netTV netTV Player EasySetup to run the Configuration Wizard and start the configuration processes Step 2 Click and select the Change the Network configuration option ...

Страница 25: ... following picture Step 4 Plug the enclosed power adapter to the netTV Box labeled in DC IN 5V the other end plug in an electrical outlet as following picture The green led comes on constantly on for 8 seconds and the light blinks a few times as the netTV Box starts up the blinking status will keep for about 12 seconds Completed the start up green led turns constant on from blinking ...

Страница 26: ...ce List Select the ID of the netTV Box that you are going to configure on the Device List and click Next to forward to the next step If PC can t search any netTV Box please follow the instruction to do RESET then search again If PC still can t search any netTV Box please contact your distributor for help Don t open the Box privately ...

Страница 27: ... connection a Dynamic IP Choose this option to obtain an IP address automatically from your ISP Applicable to most Cable MODEM users or router users b Static IP Choose this option and enter the static IP information provided by your ISP C PPPoE Choose this option if your ISP provides with PPPoE Applicable to most DSL ADSL users who are asked to enter account and password Choose connection category...

Страница 28: ...Network Configuration W X 28 Step 8 Unplug the power adapter from netTV Box and PC As right picture Step 9 Use the Ethernet Cable to connect the netTV Box and network device Picture as below ...

Страница 29: ...ed turn constant on from blinking Then the red light comes on It means that the Box has been connected to internet you have finished the setting of the network connection of netTV Box You could redo the Easy Setup anytime to change network configuration But if the current network connection of your netTV Box is Static IP you must do Reset to restore factory default first then you can redo Easy Set...

Страница 30: ...o the next step Select a DDNS server from the Service Provider www 3322 org www dyndns com pull down menu Then you should go to service provider s website to apply for your Domain Name After getting your Domain Name successfully enter your Domain Name Account and Password accordingly Click Save to save the DDNS data Click the Finish button to complete the configuration ...

Страница 31: ...on If you don t know the network configuration that you are going to install your Network Video Box in please use the method to complete the network configuration Before analyzing the unknown network configuration please install the software of the netTV Box on your PC ...

Страница 32: ...etup software to connect internet Please contact your ISP to know the way to internet of PC Step 3 Before analyzing the unknown network configuration If the PC have more than one network card please enable only one network card which is related to the network configuration of the netTV Box Please refer to below Disable Enable network facility for help Disable Enable network facility Move your mous...

Страница 33: ...sable to disable the network facility The disabled network facility will display in grey Enable the disabled network facility Right click on the disabled network facility select Enable then the network facility will be restored for use After finishing the network configuration of the netTV Box please enable the disabled network card before by yourself ...

Страница 34: ...Start All Programs netTV netTV Player EasySetup to run the Configuration Wizard and start the configuration processes Step 5 Select the option Analyze the Unknown Network Configuration and click Next to start the network test In the process you should exit the security software on your PC After the testing you can restart the firewall software ...

Страница 35: ... of the netTV Box 1 Connect the internet failed please confirm PC can smoothly connect to internet please contact your ISP After confirming PC can smoothly connect to internet click OK to exit the window then select Entire Test to reanalyze network configuration 2 Please confirm you have closed the firewall and security software click OK to exit the window then select Entire Test to reanalyze netw...

Страница 36: ...to the network device with the network cable and plug in the Box After the red LED of the Box is lit the setting is completed Click OK to exit the setting page 4 The network port is from router but the router isn t compatible with the UPnP Please click Help to obtain more information on router s UPnP settings ...

Страница 37: ... in the Box After the green LED of the Box turns lit from blinking the booting is completed Click OK to move onto the PPPOE setting page Please enter Account Password click Finish Then disconnect the network cable and power cable of the Box Connect the network cable to the Box labeled Ethernet then plug in the power waiting for the booting completed the red led and green led of the Box are both li...

Страница 38: ... the power adapter into an electrical outlet Waiting for the booting completed the red led and green led of the Box are both lit Then click OK to move onto the next step Enter the accordant information and click Finish to complete setting Then disconnect the network cable and power cable of the Box Connect the network cable to the Box labeled Ethernet then plug in the power waiting for the booting...

Страница 39: ...ting Test the router whether supports the UPnP or not that is to say whether open the UPnP and connect to box successfully It s an option action of setting network configuration of netTV Box If you don t use router you can skip the action ...

Страница 40: ... W X 40 Step 1 Click Start All Programs netTV netTV Player EasySetup to run the Configuration Wizard and start the configuration processes Step 2 Select option UPnP Function Testing and then click Test to start the testing ...

Страница 41: ...Network Configuration W X 41 Step 3 When test is finished test result will be shown on the below column 1 If test result is fail it will show the red font as below picture ...

Страница 42: ...Network Configuration W X 42 2 If test result is success it will show the red font as below picture ...

Страница 43: ...led please set the UPnP on in your router Note with UPnP universal plug and play function it can easily setup and configure an entire network enable discovery and control of network devices and services How to set the UPnP on in the router EX D Link Step1 Open the web browser and type the IP address of the router ...

Страница 44: ...Network Configuration W X 44 Step 2 Type admin in the User name and click OK button ...

Страница 45: ...Network Configuration W X 45 Step 3 Administration page will appear and go to the Tool tab in the horizontal navigation bar ...

Страница 46: ...Network Configuration W X 46 Step 4 Go to UPnP setting and select Enabled Then click Apply to save your setting ...

Страница 47: ... rather than the hub or switch after the router It is fine that either the router connected to the netTV Box or the router connected to the PC is UPnP enabled We suggest that the router connected to the netTV Box be UPnP enabled since you may use a different PC to connect the netTV Box ...

Страница 48: ...led but it does not work You could configure your router using Port Mapping Port Forwarding How to configure the router using Port Mapping Port Forwarding EX D Link Step1 Open the web browser and type the IP address of the router Step 2 Type admin in the User name and click OK button ...

Страница 49: ... or Virtual Server you have to fix the IP of the Network Video Box by setting Static DHCP or Address Reservation on your router to bind the IP assigned to the Network Video Box to its MAC address Note Static DHCP or Address Reservation may be given a different name from router to router First of all enter the setting page of your router and locate the DHCP setting Select Dynamic DHCP Clients List ...

Страница 50: ...ork Configuration W X 50 After learning the IP address assigned to the Network Video Box and its MAC address you could then enter the Static DHCP or Address Reservation setting page for the further setting ...

Страница 51: ...erver setting page select Enabled fill the blank of Private IP with the IP address of the box select Both in the Protocol Type field fill the blanks of Private Port Public Port with 5000 5020 select Always in the Schedule field Last click the Apply button add the 5000 port mapping rule to the Virtual Server list Follow the same steps add 5020 port mapping rule to the Virtual Server list too ...

Страница 52: ...a the DMZ function of the router You can also get internet access via the DMZ function of the router Enter the setting page of the router locate the DMZ setting page fill the blank of IP address with the IP address of the box and enable the DMZ function ...

Страница 53: ... in the multistage subnet systems two or more subnet systems you can t connect to netTV Box If your network configuration is that you have to get the internet access via authentication on a website i e by entering Account Password you could not connect the netTV Box under this kind of network configuration ...

Страница 54: ...layer icon on your desktop to launch your netTV Player Login netTV Player can login the netTV Box from any place via network The user can auto search the remote netTV Box and build up connection by clicking login The login window is attached to the right of the player window It comes out along with the player window ...

Страница 55: ...no for this box And the default Username and Password are admin There are three ways to login by ID or IP or DDNS You can choose one way for your like enter the according data the same as in your EasySetup setting Under the three ways the Username and Password are all admin in your first login Note The default Username and Password are admin and you could change Password on the setting page after ...

Страница 56: ...r channel searching Please press Yes to proceed Please set as following steps 1 Choose in Country or region as where the box has been install 2 Select the corresponding signal setting 3 And then click Scan to start After Channel Scan click OK button to return the main panel to enjoy your TV program ...

Страница 57: ...uts While streaming from your netTV Box select Video Input from the netTV Player main panel Choose the input you want to watch TV CTRL T Video source of Cable or Antenna input CV CTRL C Video source of composite input SV CTRL S Video source of S VIDEO input ...

Страница 58: ...ccordance with the selected video source Notice The remote control panel of CV SV can be used only after the IR Learning Process The panel can display the bit rate under current resolution The user can manually adjust the bit rate according to his network bandwidth condition The TV CV SV interface provides the recording function which allows the users to record from the analog TV digital TV and ot...

Страница 59: ... control panel TV Remote Control CV SV Remote Control Resolution Bit Rate Display the video resolution and the corresponding bit rate Record Click to start or stop recording Snapshot Click to capture a still picture Volume control Local video file Click to open the file window the user could select the file for playing Change skin colors Settings Click to pop up the property setting page ...

Страница 60: ...Getting to know netTV Player W X 60 Click to pop up the login window click again to restore ...

Страница 61: ...ay the current Channel Number Channel Number Button Area Return to the previous channel After selecting channel number press this button to switch immediately Otherwise the channel will be switched in 3 seconds of default Switch to the favorite channel set by the user Please refer to Channel Setting Page for details After clicking the button marked the button will be shown in red Then you can swit...

Страница 62: ...Getting to know netTV Player W X 62 Channel Up Channel Down ...

Страница 63: ...ow netTV Player W X 63 2 CV SV Remote Control Panel Power Button Menu Button Buttons Defined by Users Number Buttons Direction OK Buttons Volume Up Down Buttons Channel Up Down Buttons Playing Control Record Buttons ...

Страница 64: ...ing to know netTV Player W X 64 This panel is not usable before experiencing the IR Learning Process Conduct the IR Learning Process and save the rpl file After loading the file you could then use the panel ...

Страница 65: ...perform the following netTV Player operations with your computer s mouse and keyboard Mouse operations Items Operations Scroll wheel up down Volume control Scroll wheel click Mute Right click Right clicking anywhere inside the window displays a context menu as described below ...

Страница 66: ...Record the video Snapshot Capture the still pictures Schedule Scheduled Recording Video Source Select the video source from CV1 CV2 and SV Language Select the language from English Simplified Chinese and Traditional Chinese Aspect Select the aspect ratio from Free 4 3 and Wide Screen Always on top Place the Player Window on top as always when several windows are opened Mute Mute the player Setting...

Страница 67: ...page B Pop up the right click menu F1 Open the online help system I Video input source selection M Mute or restore sound O Properties window Space Bar Play Pause W Full screen P Capture image V Schedule X Exit C Change Skin color Home Record End Stop Volume UP Volume Down Channel Up Channel Down Brightness Up ...

Страница 68: ...tness Down 0 9 Jump to Channel Numeric keypad Ctrl T Select CV1 video source Ctrl C Select CV2 video source Ctrl S Select SV video source Enter Confirm the channel selection D Enable or Disable OSD R Pop up remote control panel T Always on top ...

Страница 69: ...Select the TV signal reception mode including Cable TV Air TV and Frequency Scan Signal Load Load the channel table you saved beforehand After you scan channels you could set the favorite channels by marking a channel and pressing the Favorite button Then the left column of the channel table will show a Red Heart logo which means the favorite channel setting is successful You could then set the ne...

Страница 70: ... the directory path to save the captured files Record Path Select the directory path to save the recorded files Snapshot Format Select the snapshot format from BMP and JPEG Language Select the player language from English Simplified Chinese and Traditional Chinese Transform Port Define the transport port Notice Before you define a transport port please make sure it is not occupied yet ...

Страница 71: ...t values Preview the effect of the adjustment from the small screen on right Select Resolution depending on the network bandwidth Please refer to the following Resolution Table The default is Auto If you unchecked auto adjust you could then adjust Frame Rate and Bit Rate Please adjust those values according to your network bandwidth If your bandwidth is not enough the adjustment may not be success...

Страница 72: ...Getting to know netTV Player W X 72 Resolution Table Resolution PAL NTSC QCIF 176 144 176 120 CIF 352 288 352 240 DCIF 528 384 528 320 Half D1 704 288 704 240 D1 704 576 704 480 ...

Страница 73: ...Getting to know netTV Player W X 73 Remoter Page This page implements the CV SV IR Learning Process ...

Страница 74: ...learning after building a new rpl file Learning Steps 1 On the CV SV Remote Control Panel of the NetTV Player press a button e g 1 2 Aim the physic remote control at the IR IN on the LED Cap of the netTV Box and press the 1 button 3 Check the list frame which shows the learning information to see if this button Learning is successful Repeat those 3 Learning Steps to complete all buttons learning Y...

Страница 75: ...setting You could select One Time Only or Any Days on a week Then define Start Date Start Time Record Duration Video Source and Channel Press OK to complete the Adding Task Schedule Edit Press the Edit button to edit the schedule information Delete Press the Delete button to delete the selected task schedule Remove All Press the Remove All button to remove all the task schedule ...

Страница 76: ...lay the current effective User Names Update List Update the User List Add User Press the Add button to add a new user of the netTV Box An Add User window pops up then Enter the new User Name Password and check the Password Press Add to complete Add User Only the administrator has the priority the administrator can add 5 users in all Press the Delete button to delete the selected user The User List...

Страница 77: ...ss Alias You can login by using the alias that you have set Enter the alias that you want and then click OK to complete alias setting Next time you can enter the alias to login If no setting alias for ID its default alias is same as the Box s ID When you are going to login you can right click the ID column to pop up the menu and then select Show Alias If you Select Delete this ID or Delete the all...

Страница 78: ...le mp4 from the local hard drive and play it When you play the local video both the Video Source and Record buttons are not available Display the video playing time Play or Pause the video Slow motion 0 5X 0 25X Stop the video Fast Forward 1X 2X Time bar to display the playing status Drag and drop the time bar to browse the video contents ...

Страница 79: ...ngs of the Virtual Remote Control Step 1 Click the setting button at the bottom of playing window Step 2 Select the Remoter page on Property Setting Note There is Remoter page only under CV source and SV source There is no Remoter page under TV source ...

Страница 80: ...Using netTV Player W X 80 Step 3 Click the New button to build a new profile name Step 4 Fill a profile name in the blank of Enter Device Name and click OK ...

Страница 81: ...Using netTV Player W X 81 Step 5 The newly built profile name will show up in the following red rectangle and click the Learn button in the following blue circle ...

Страница 82: ...ere comes a virtual remote control shown as follows The profile name New and Delete in the following red rectangle will become concealed and uncontrollable Start learning will show up in the message window in the following blue Ellipse ...

Страница 83: ... xxxx Learn successful will show up in the message window and the OK key of the virtual remote control will turn blue The Power key is an exception it will turn red Step 8 According to the step above complete learning all the keys of the physical remote control While you are learning one key but netTV Box doesn t receive the IR signals the fail message will show up You merely need to press the fai...

Страница 84: ...en learned shown in white Those which have not been learned shown in gray If CV and SV connect to two different video devices IR learning file will be two different rpl files When you are under CV source or SV source you want to use Remote Control Panel of the netTV Box to control CV source or SV source then you should select accordant IR learning files under Profile in Remoter page ...

Страница 85: ...ave more than one Box connected to same video devices you can also upload the rpl files that have been learned to other Boxes thus decreasing much repeat IR learning process 1 Click Load Profile button on the Remoter page then it will pop up the menu displayed three selections From Box From File and Upload To Box From Box You can download the rpl files from netTV Box to PC From File You can find a...

Страница 86: ...ch has finished IR learning in the UserData file Open the file selected the wanted rpl file 4 Select and click Upload To Box upload the selected rpl file to the Box 5 Then select and click From Box download the IR table of Box to the rpl file of box which connected to PC Then click on the pull down menu you can see the IR table of the box has been downloaded to the PC select the accordant IR table...

Страница 87: ...remote controls correspond to different IR learning files The names of the files are given by the users One file can only be used to control the corresponding video device You have to select a correct file to control the corresponding video device ...

Страница 88: ...n the pull down menu of Time Zone If time isn t adjusted to the corresponding Time Zone please manually adjust the Box s time to the current local time then click Update to update the Box s time 4 Click the Add button to add a USB recording task The external connect USB device must be FAT32 format If there is no external storage on the Box or the Box can t recognize the external storage the Add bu...

Страница 89: ...s completed Select Times for regular recording by Daily Everyday or Weekly The selection Recycling record mode of bottom will be enabled when you select Times When external USB device s free space isn t enough for new recording file netTV Box will automatically delete the foremost recording files to accommodate the new recording files ...

Страница 90: ... recording time period in Video 9 Name your recording file on the blank of File Name 10 Select a video source for recording in the pull down menu of Video 11 Select Add to complete your settings The newly added task will show up on the following scheduled task list You could click Add Edit Delete or Remove All to add a task edit the selected task delete the selected task or remove all tasks Every ...

Страница 91: ...ist down all the recorded files If there is no USB device connected to the netTV Box or the connected USB device has no recorded files the Box file list is empty 3 Select Download and the wanted file click ADD to add the file to the Download list 4 The Remove Task You could remove the files from Download list Select a to be removed file on Download list and click the Remove button 5 Click the OK b...

Страница 92: ...elected item button at the bottom to delete the selected file You could also check Select All to select all files and click delete the selected item to delete all files on the USB device 7 Select Playback in the top and the wanted playback file click ADD to add the file to the Download list and then click OK to playback the video file remotely on the internet Play the recording file of higher solu...

Страница 93: ...hannels For instance you like Channel 2 and would like to set it for your Favorite Channel Select Channel 2 in the channel list 2 Click the Favorite button Here comes a Red Heart at the beginning of Channel 2 Then Channel 2 becomes your Favorite Channel 3 Follow the same steps to set other channels you like for your Favorite Channels ...

Страница 94: ...nd CH could be switched among all the channels Favorite Channel Mode CH and CH could be switched only among the favorite channels set hereinbefore 5 After the Favorite Channel mode is enabled you could only switch CH and CH among the favorite channels set hereinbefore For instance Channels 2 8 and 10 are set for your Favorite Channels After the Favorite Channel mode is enabled you could only switc...

Страница 95: ...re follow these instructions When you upgrade the netTV Box firmware you will lose current configuration settings so make sure you backup the netTV Box settings before you upgrade its firmware Step 1 Download the latest firmware upgrade file from the manufacturer website ...

Страница 96: ...96 Step 2 Login netTV Player right click the image window to get the pop up menu shown as the following figure Then select About netTV Player on the pop up menu Step 3 Click the Update button on the following pop up window ...

Страница 97: ...Firmware Update W X 97 Step 4 Click Browse to view the folders and select the downloaded file Step 5 The Firmware update procedure is illustrated below totally 2 phases ...

Страница 98: ...f order We won t take responsibility for this crisis Step 6 After the completion of the firmware update the following window will pop up Step 7 It takes about 1 minute for the product itself to restart After that please re login and redo Step 2 to check out the Firmware Version If the Firmware Version is not correct please redo Step 2 to Step6 ...

Страница 99: ...so support ADSL or Cable Modem in the home Whether need Static IP A netTV Box supports many network connect ways i e PPPoE DHCP Static IP and so on and also support all kinds of network environment in the current market Needn t static IP dynamic IP is ok for installation Q How to update the Firmware of the netTV Box A Download the new version of firmware then login the netTV Box right click the pl...

Страница 100: ...Troubleshooting W X 100 Q Which OS does playing software of netTV Box support A netTV Box support Windows XP and Windows vista OS at the present time ...

Страница 101: ...ugh Internet to connect the netTV Box to watch video programs Q After the Channel Scan all scaled channels display in the list can I manually delete the not loved channels A 1 Yes you can manually delete the not loved channels in the channel list 2 You can also set the loved channel to your favorite channel thus you can switch the favorite channels that you have set after you selecting the button ...

Страница 102: ...layer or other video sources of home through netTV Box A There is a group of CV and S video input at the back of the netTV Box after connecting other video devices of home you can watch the video of home video devices remotely through netTV Box ...

Страница 103: ...Q How much space does the recording file need A Because netTV Box use H 264 compression technique it needs less space to save one hour program of D1 need about 900MB storage space Q Can the picture quality of recording be selected A If you use playing software to record the solution of recording file is the same as the solution that you are watching When you are watching you can select the followi...

Страница 104: ... only supports the FAT32 format Please confirm the format of your external connected USB storage is FAT32 Q What should I do if the format of external connected USB storage is NTFS A You can use expert Hard disk partition tool or enclosed hard disk manage tool of Windows to partition the USB disk into one more partitions and format the file format to FAT32 Thus the USB device can connect to netTV ...

Страница 105: ... same time Q Whether can I get the recording file remotely from external storage which connected to the netTV Box A Yes You can login the netTV Box through the netTV player right click the playing window select Download Playback the recorded files from netTV Box you can download the wanted recording file remotely from the Box to PC Q Can the read card plus remember card be used as the storage devi...

Страница 106: ...of netTV Box on your PC or notebook then login the Box to monitor Q Can I record the monitoring content A Yes you can You can place the monitoring content on your PC hard disk by using playing software of netTV Box you can also record the monitoring content to your external connected USB storage Q Video is not smooth though the bandwidth is high A Check your CPU utilization using Task Manager Perf...

Страница 107: ... the system format of DVD output isn t compatible with the system format of the netTV Box picture that you are watching then you can switch the video source to let the netTV Box check the system format of connecting video source automatically We recommend connect the video source properly first then login the netTV Box to watch the program ...

Страница 108: ...sn t support UPnP A You can use the DMZ or Virtual Server function of router please refer to user manual for more information In chapter The setting for UPnP disabled or non UPnP routers Q Why do I need to use UPnP or DMZ Virtual Server A Open UPnP or DMZ Virtual Server let the needed transportation of netTV Box not expose to the network then you can smoothly connect to the netTV Box which connect...

Страница 109: ...here are three ways to login the Box 1 Enter the ID located on the back of the Box to login 2 If your netTV Box config with static IP you can login with the static IP 3 If you register the DDNS account in the DDNS server website that netTV Box supply and set the password of DDNS account to the netTV Box you can login with DDNS Q Why the image becomes blocky A z It might be caused by Internet bandw...

Страница 110: ... remote control panel of netTV Box Q Can place the two heads of IR cable on two different video devices A Yes But the two video devices should be two different kinds of devices and create two separate IR learning files to study when remotely watch the video source you should select the accordant IR learning file to control Q Why it notice IR learning success but can t control DVD A 1 IR is unseen ...

Страница 111: ...ould I do if I forget the password A You can press the RESET at back of the netTV Box to restore to factory default the password of administrator will be restored to default password admin Q How many common users can administrator add Is there limitation of property for common user A Administrator can add 5 common users but only one user can login the netTV Box at one time Common user only have th...

Страница 112: ...means that netTV Box goes wrong internally Please use the pen tip to press the Reset button on the back of netTV Box for 3 seconds under the power on condition to return to default Q The network LED indicator red light is not on A If netTV Box connects to the back ends of MODEM please check the network devices connect properly If netTV Box is connected to Router please check that the router is con...

Страница 113: ...all function will block Network TV Box software s running Please remove the blocking on your security software Q Can t find netTV Box when setting A Please confirm netTV Box and PC connect directly or connect to the same router and the DHCP of router is enabled Please search again if can t search any Boxes still please do the RESET then search again Q There is no video image coming from the video ...

Страница 114: ...to unplug power adapter from netTV Box and re plug it then try to update firmware again If your netTV Box does not have any response please contact customer service for further assistant Q Disconnect to netTV Box unexpectedly A z Please confirm whether you have installed the netTV Player properly z Most of time netTV Box operation might be interfered by firewall software Please re check your firew...

Страница 115: ...yer Select Player Setting Record Path the default is C Program Files netTV netTV Player record Q Video in remote viewing mode doesn t look good A The uplink speed in the place where netTV Box is installed is low Recommended uplink speed is above 384 kbps The Internet connection at the place where you are connected remotely is poor Digital video quality is directly related to the bitrate you are ge...

Страница 116: ...Troubleshooting W X 116 Further Tech CO LTD ...

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