Chapter 7 Troubleshooting
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Error Status
■
Computer connection issues
■
Feeding issues
■
Image quality issues
■
Other
Item
Findings
Operating system
(Windows)
Error message
Interface
Example: USB interface
Interface controller
Item
Findings
Paper type
Main purpose of use
Date of last cleaning
Date of consumable
replacement
Operator panel
status
Item
Findings
Scanner driver and
version
Interface controller
Operating system
(Windows)
Application
Example: Presto! PageManager
Scanning side(s)
Example: front, back, both
Resolution
Example: 600 dpi, 75 dpi
Image mode
Example: color, grayscale, black & white
Item
Findings
Can you send the
output image and a
photo that shows
the paper condition
by e-mail or fax?
