85
8
If you have tried the solutions suggested in the Troubleshooting Table without success, contact your support
representative:
Toll free: 1-800-8Fujitsu (1-800-838-5487); E-mail: [email protected]
Website:
http://solutions.us.fujitsu.com/www/content/support/contact/index.php
.
Before you place the call, you should have the following information ready so that the customer support representative
can provide you with the fastest possible solution:
•
Product name
•
Product configuration number
•
Product serial number
•
Purchase date
•
Conditions under which the problem occurred
•
Any error messages that have occurred
•
Type of device connected, if any
See the Configuration Label on the bottom of your notebook for configuration and serial numbers.
Specific Problems
Using the Troubleshooting Table
When you have problems with your LIFEBOOK, try to find the symptoms under the Problem column of the
troubleshooting table for the feature giving you difficulty. You will find a description of common causes for that
symptom under the column Possible Cause and what, if anything, you can do to correct the condition under Possible
Solutions. All possible causes or solutions may not apply to your notebook.
I
F
YOU
KEEP
NOTES
ABOUT
WHAT
YOU
HAVE
TRIED
,
YOUR
SUPPORT
REPRESENTATIVE
MAY
BE
ABLE
TO
HELP
YOU
MORE
QUICKLY
BY
GIVING
ADDITIONAL
SUGGESTIONS
OVER
THE
PHONE
.