IP-HE950 Hardware User's Guide
Chapter 5 Troubleshooting
Copyright 2017 FUJITSU LIMITED
50
No. Class
Status
Check
Corrective action
20
Video/Audio
output from the
decoder is
distorted.
Has a packet loss occurred at the decoder? If you could confirm a packet loss occurrence, check
the following issues.
- Does the system rate setting exceed the transmission
capability of the connected network?
- Is the FEC/ARQ function properly set on both this unit
and the decoder?
- Are the network equipment and LAN port settings
(AUTO, fixed mode, etc.) different?
21
A
udi
o
No sound
comes out from
the decoder.
Is "No audio" selected in the audio format
settings of this unit?
Select an option other than "No audio" to set the
encoding of audio.
22
Is the decoder turned on?
Check the paired unit (decoder) power and operation.
23
Is the decoder correctly connected to the
audio speaker?
Check the connection between the decoder and the
audio speaker.
24
Has an alert been generated on the
decoder?
If so, refer to the user's guide of the paired unit
(decoder).
25
Noise is
generated on
the decoder.
Disconnect the audio input cable from this
unit. Does that eliminate the noise?
If noise disappears when the cable is disconnected, the
noise seems to be mixed into the audio signal input.
Check the audio output equipment.
26
Is the decoder operating normally?
If the noise does not disappear even after the network
cable is disconnected from the decoder, this unit seems
to be operating normally. Check the decoder.
27
Has a packet loss occurred at the decoder? If you could confirm a packet loss occurrence, check
the following issues.
- Does the system rate setting exceed the transmission
capability of the connected network?
- Is the FEC/ARQ function properly set on both this unit
and the decoder?
- Are the network equipment and LAN port settings
(AUTO, fixed mode, etc.) different?