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Silent Monitor by ACD Group (Cont'd)

To cancel monitoring and return to normal status:

Action

Results

•

Hang up.

NOTE

If the agent being monitored disconnects from the call, the monitoring
function will begin for the next call in the group that has the shortest
waiting duration. If the group does not receive a call, the monitoring
function will remain in a waiting status until another call is made, then
Silent Monitoring will resume.

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Содержание F9600 Interface

Страница 1: ...DIGITAL TELEPHONE USER GUIDE F9600 F9600c ...

Страница 2: ......

Страница 3: ...es whatsoever or claims of third parties regardless of the form of any claim that may result from the use of this practice N O I T A C I T F I E C 9001 ISO R THE SPECIFICATIONS AND INFORMATION PROVIDED HEREIN ARE FOR INFORMATIONAL PURPOSES ONLY AND ARE NOT A WARRANTY OF ACTUAL PERFORMANCE WHETHER EXPRESSED OR IMPLIED THE SPECIFICATIONS AND INFORMATION ARE SUBJECT TO CHANGE WITHOUT NOTICE ACTUAL PE...

Страница 4: ......

Страница 5: ...Mounting Capability 6 Tape Recording Capability on Digital Telephones 6 FIXED FEATURE BUTTONS 7 NEW CALL Button 7 PARK Button 7 FLASH Button 7 CAMP ON Button 7 TRANSFER Button 8 MIC OFF Button 8 HOLD Button 8 SPEAKER Button 8 PROGRAMMABLE FEATURE BUTTONS 9 OPTIONS 10 30 Button Add on Module 10 Custom Colored Faceplate 10 Analog Modem Port Recording Module 10 MOUNTING AND REMOVING THE CLEAR FACEPLA...

Страница 6: ...sword Follow Me 46 Call Hold 49 Call Park Retrieval 52 Call Pick Up 55 Call Pick Up Directed 56 Call Pick Up Multi Group 57 Call Transfer to an Attendant 58 Call Transfer to another Extension 59 Call Transfer to an Outside Party 60 Call Transfer to a Single Line Telephone of Same Line Appearance 61 Call Waiting Answer Alternate Transfer 63 Camp On 66 Code Call 68 Consultation Hold 69 Consultation ...

Страница 7: ... 108 Joint Call 110 Last Number Redial 112 Meet Me Conference 113 Message Waiting MW Overview 114 Message Waiting Display 115 Message Waiting Multiple Indicators 124 Message Waiting Time Stamped Callback 125 Message Waiting Canned 130 Message Semi Free Text 130 Paging 132 Personal CO Line 135 Placing a Call 136 Privacy Privacy Release 138 Remote System Access RSA 140 Ring Over Busy 141 Saved Numbe...

Страница 8: ...e Preference 180 Saved Number Display 181 Security Code Assignment 182 Touch Tone Option 184 DISPLAY FEATURES 185 Call Duration Display 185 Calling Called Name Display 185 Calling Called Number Display 185 Calling Number Display Masking 188 Call Status Dialed Number Display 188 Ringing Call Information Display 188 DEFINITIONS 191 Call Tones 191 Class of Service Restriction Mode COS RSM 191 Dial In...

Страница 9: ...Intercom 195 Ringing Line Preference 195 Ringing Patterns 195 Voice Message Indicator 195 SYSTEM TONES 197 Internal Dial Tone 197 External Dial Tone 197 Recall Dial Tone 197 Busy Tone 197 Service Tone 197 Reorder Tone 197 Call Waiting Tone 198 Call Warning Tone 198 Override Tone 198 Meet Me Conference Tone 198 Confirmation Tone 198 Ringing 198 Distinctive Ringing 198 CUSTOMIZED LISTINGS 204 ...

Страница 10: ... Codes 166 4 Line Status LED Indicators 199 5 Ringing Patterns 200 6 Feature Codes 201 LIST OF ILLUSTRATIONS Figure Title Page 1 Digital Telephone Model Types 4 2 Digital Telephone Controls and Indicators 4 3 Analog Modem Port Recording Module for Digital Telephones 10 4 Faceplate Removal Replacement 12 ...

Страница 11: ...features and an optional Analog Modem Port Recording Module that allows data access from some Digital Telephones All FT model telephones are ADA compliant and hearing aid compatible The following models are available with this release FT12 FT12D FT12DS FT24DS Please take time to look through this guide in order to become familiar with the contents and organization The following sections are includ...

Страница 12: ...the end of this guide that briefly explain line status LED lamp indications and ringing patterns Tables 4 and 5 Table 6 provides a place for you to record feature codes specific to your system There are also customized lists for you to record paging and code call zones Hookflash Signal to Trunk The Hookflash Signal to Trunk feature enables an extension user to send a hookflash signal to a CO trunk...

Страница 13: ...ditional features depending on the Digital Telephone model include the following Basic Fixed Feature Buttons Programmable Buttons Dual Colored Indicators lamps Microphone and Speaker Display Capability Contrast Control Ringer Tone Control System Tones Wall Mounting Capability Ringer Handset Receiver Speaker Volume Control Analog Modem Port Recording Module Hardware Feature FT12 FT12D FT12DS FT24DS...

Страница 14: ...4 Figure 1 Digital Telephone Model Types Figure 2 Digital Telephone Controls and Indicators ...

Страница 15: ...e programmed as either a ringing or non ringing line using the system M A commands Features however are programmable by the user NOTE Button Indicators Each fixed and programmable button has an associated indicator lamp that lights whenever you use the button or assigned feature Microphone and Speaker A speaker is built in on every Digital Telephone It lets you hear the various audible ringing pat...

Страница 16: ...d Speaker Volume Control This control button is located on the lower front exterior of the Digital Telephone It regulates the volume of the ringer the handset receiver and the speaker while in use Wall Mounting Capability Digital Telephones can be easily adapted to mount on a wall See your System Administrator to have your telephone instrument wall mounted Tape Recording Capability on Digital Tele...

Страница 17: ...ferent extension Once a call is parked you can make or receive other calls on your extension FLASH Button The FLASH button is used to Enter feature codes that are programmed into your system Alternate between calls when using the Call Waiting Answer Alternate Transfer feature Pressing the button once is the same as briefly pressing the hookswitch on a standard single line telephone This fixed feat...

Страница 18: ...d Non exclusive hold lets any telephone with the same extension button pick up the call Exclusive hold lets only your telephone pick up the call Other telephones with the same line appearance are not allowed to pick up the call The Program Mode section describes other functions of the button SPEAKER Button The SPEAKER button operation for those models using the Speakerphone feature is as follows I...

Страница 19: ... feature buttons FT12D FT12DS and FT24DS telephones that are equipped with the 30 button add on module have additional button capabilities Each programmable feature button can be assigned to access a specific extension feature or speed calling code Programming is accomplished by assigning a particular feature code Table 6 to one of these buttons A list of programmable features is shown in Table 2 ...

Страница 20: ...a corresponding lamp indicator which lights whenever the programmed feature is used Custom Colored Faceplate The optional custom colored faceplate is available for each Digital Telephone It mounts underneath the standard clear plastic faceplate Analog Modem Port Recording Module With the FT12D FT12DS and FT24DS an optional analog modem port recording module can be installed in the base of the Digi...

Страница 21: ...nter of the faceplate Refer to Figure 4 2 Pull up towards you on the faceplate gently until all of the plastic hooks at the bottom and on either side of the faceplate are free 3 Lift the clear faceplate cover off of the Digital Telephone To install an insert sheet and remount the faceplate 1 With the clear faceplate removed place the insert sheet over the Digital Telephone faceplate area 2 Hold th...

Страница 22: ...12 Figure 4 Faceplate Removal Replacement ...

Страница 23: ...e button goes on The following message displays ENTER ACCOUNT CODE 2 Dial an account code 3 Press the FLASH The entry is completed button if the code used is The account code lamp less than the maximum digit goes off The following length message displays If the code used is the ACC CODE ACCEPTED maximum digit length no action is required You return to the call FEATURE CODE Action Results 1 While o...

Страница 24: ...ation for the maximum number of account code digits allowed You are automatically reconnected with the dialed party if the account code you use is the maximum number of digits You must press the FLASH button if the code you use is less than the maximum digit length for the account code to be accepted by the system and to reconnect to the dialed party 2 If this feature is accessed using the account...

Страница 25: ...al tone 3 Dial an outside number You hear ringback OR 1 Dial the code _______ for an You hear recall dial tone outside line 2 Dial an outside number You hear recall dial tone 3 Dial the account code You hear ringback NOTES 1 You must dial your account code within ten seconds or the system times out and you hear reorder tone 2 Press the button after dialing the account code if the code used has les...

Страница 26: ...telephone line identification number To register the Annoyance Call Alarm Action Results 1 Remain on the line 2 Press the FLASH button You hear recall dial tone The caller is automatically placed on hold 3 Dial the annoyance call You hear service tone alarm code _________ An alert message is sent to your System Administrator The following message displays if you have a display telephone ACCEPTED 4...

Страница 27: ...e 2 Press the FLASH button You hear recall dial tone The caller is automatically placed on hold 3 Dial the annoyance call hold You hear service tone code _____________ The following message displays if you have a display telephone ACCEPTED 4 Notify your supervisor 5 If needed press the FLASH You return to original button connection NOTE Press the FLASH button a second time if you dialed a wrong nu...

Страница 28: ...Results 1 Ask the connected party to wait 2 Press the FLASH button You hear recall dial tone The party is automatically placed on hold 3 Press 0 or the specific You hear ringback attendant access code and the specific attendant number 4 Announce the call to the attendant 5 Hang up NOTE You do not have to wait for the attendant to answer after you hear ringback However it is courteous to announce t...

Страница 29: ...e call To place a call using Authorization Code Action Results 1 Lift handset or press You hear dial tone SPEAKER 2 Dial the code __________ for You hear dial tone if an outside line and an outside there is any restriction number 3 Dial the authorization code You hear ringing if the call has been allowed You hear reorder tone if the call is still restricted NOTE If all outside lines are busy you w...

Страница 30: ...aled number displays register on the ATD button 4 Verify the autodial number if you have a display Digital Telephone 5 Press the program mode The program mode lamp button to save the number goes out and exit the Program mode To program a dual level Autodial button Action Results 1 Press the autodial line change The ATL lamp turns on A ATL button to select the upper light above the button displays ...

Страница 31: ...displays and inserts a flash This must be entered before any other digits 4 Pressing MIC OFF displays X and inserts a mask Any digits entered between the Xs display as X when that autodial button is used so that the programmed number does not display The programmed number will redisplay after an outside line has been accessed 5 The programmed number can consist of any digits including hookflash an...

Страница 32: ...ER 2 Dial the AAR code _______ You hear dial tone 3 Dial the network number You hear ringback NOTE 4 Dial your personal authorization code if you receive another dial tone NOTE Any time you receive a distinctive busy tone after dialing you have three options Camp On to the AAR route hang up and wait for a camp on callback Hang up and try the call again later Camp On to the busy line remain on the ...

Страница 33: ...ough to your speaker This feature can be used for extension to extension calls only To register the Automatic Answer feature Action Results Press the auto answer The corresponding button lamp goes on NOTES 1 When the other party disconnects your extension automatically becomes available 2 This feature remains active until the auto answer button is pressed again and the corresponding lamp goes out ...

Страница 34: ...ther information Action Results 1 Leave the handset on the cradle 2 Dial the first digit of a telephone You hear dial tone number OR Press a programmed feature You hear ringback button You hear the caller s voice over the speaker when he she answers NOTES 1 The FT12 and FT12D can only use this feature as a handsfree monitor The FT12DS and FT24DS can use the microphone and speaker to talk with the ...

Страница 35: ...ear ringback NOTE 4 Dial your personal authorization code if you receive another dial tone NOTE Any time you receive a distinctive busy tone after dialing you have three options Camp On to the ARS route hang up and wait for a camp on callback Hang up and try the call again later Camp On to the busy line remain on the line and wait for an available ARS route If you dial the wrong authorization code...

Страница 36: ...the entire number Action Results 1 Tell the called party that the connection is bad 2 Use the Bad Line Reporting feature if desired 3 Ask the party to hang up so that you can call back on a better connection 4 Press the FLASH button You hear recall dial tone 5 Dial the ARS manual Your number automatically advance code __________ redials over a different route NOTES 1 Manual Advance can be used as ...

Страница 37: ...ne button The call is not interrupted The following message displays if you have a display telephone ACCEPTED 3 Verify that the bad line lamp goes on 4 Tell the party that you will call them back or have them call you back FEATURE CODE Action Results 1 Remain on the line 2 Press the FLASH button You hear recall dial tone The calling party is automatically placed on hold 3 Dial the bad line reporti...

Страница 38: ...ad Line Reporting Cont d Action Results 5 Tell the party that you will call them back or have them call you back NOTE If you placed the call you may use the ARS Manual Advance feature to call the party back ...

Страница 39: ...at appears on your telephone by simply pressing the extension button To make a call using DSS FEATURE BUTTON Action Results 1 Lift handset or press You hear dial tone SPEAKER 2 Press the BLF DSS button The extension associated with the pressed DSS button is dialed NOTES 1 Pressing a BLF DSS button while in conversation will automatically place the current party on hold and dial the party associate...

Страница 40: ...ar dial tone SPEAKER 2 Press the call forward The following message button displays FORWARD ALL CALLS 3 Dial the extension number or You hear service tone The outside number including the call forward lamp lights code for an outside line where steadily The following you want to forward your calls message displays EXTENSION NO NAME FORWARD ALL CALLS 4 Hang up To cancel Call Forward All Calls Action...

Страница 41: ...l tone SPEAKER 2 Dial the call forward all The following message calls registration code displays ________ FORWARD ALL CALLS 3 Dial the extension number or You hear service tone The outside number including the following message displays the code for an outside line where you want to forward EXTENSION NO NAME your calls FORWARD ALL CALLS 4 Hang up ...

Страница 42: ... Dial the call forward all You hear service tone The calls cancellation code following message displays _________ CANCELED 3 Hang up NOTE Both registration and cancellation of the Call Forward All Calls feature applies to your extension s prime line even if the feature has been registered or canceled on another line on your telephone ...

Страница 43: ...ts 1 Lift handset or press You hear dial tone SPEAKER 2 Dial the call forward busy The following message no answer registration displays code ______ FORWARD BUSY NANS 3 Dial the extension number or You hear service tone The outside number including the following message displays code for an outside line where you want to forward your calls ACCEPTED 4 Hang up To cancel Call Forward Busy No Answer A...

Страница 44: ...tration and cancellation feature applies to your extension s prime line even when the feature has been registered or canceled on another line on your telephone 2 Twelve seconds 3 to 4 rings is the standard ringing time before the call automatically forwards to the programmed extension ...

Страница 45: ...ollowing message button displays TRANSFER DIAL _ 3 Dial an extension number and The call is transferred The or press an Auto Dial button to flexible call forward lamp direct the call to another extension goes off NOTES 1 The transfer cannot be completed if the ringing call has already been answered and cleared or forwarded by another user prior to your attempt If you have begun the transfer and ca...

Страница 46: ... Cont d To cancel flexible call forwarding Action Results 1 After the feature has been The telephone returns to the activated press the flexible display viewed prior to call forward button a second activating the feature time ...

Страница 47: ...orward Follow Me All Calls from another extension Action Results 1 Lift handset or press SPEAKER You hear dial tone 2 Dial the call forward The following message follow me registration displays code _________ FORWARD ALL CALL 3 Dial your extension number You hear service tone The following message displays EXTENSION NO NAME FORWARD ALL CALLS 4 Hang up NOTE To cancel Call Forward Follow Me from ano...

Страница 48: ...xtension number CANCELED 3 Hang up To cancel Call Forward Follow Me from your extension Action Results 1 Lift handset or press You hear dial tone SPEAKER 2 Dial the call forward all You hear service tone calls cancellation code _________ and hang up OR Press the call forward button You hear service tone The call forward lamp goes off The following message displays CANCELED ...

Страница 49: ...ton You must also register the Call Forward Busy No Answer or Call Forward No Answer feature to an extension before using this feature To register a forced call forward Action Results 1 Listen for ringing 2 Press the forced call forward The incoming call forwards to button the registered extension NOTE Either Call Forward Busy No Answer or Call Forward Busy must be registered to your extension bef...

Страница 50: ...EAKER 2 Dial the call forward no The following message answer registration code displays __________ FORWARD NANS 3 Dial the extension number or You hear service tone The outside number including the following message displays code for an outside line where you want to forward your calls ACCEPTED 4 Hang up To cancel Call Forward No Answer Action Results 1 Lift handset or press You hear dial tone SP...

Страница 51: ...f these features are registered or canceled by another line on your telephone 2 Twelve seconds 3 to 4 rings is the standard ringing time before the call automatically forwards 3 If a user receives a call waiting tone while on a call and the call waiting is not answered the waiting call will forward to the Call Forward No Answer destination ...

Страница 52: ... forward The following message button displays FORWARD ALL CALLS 3 Dial the extension number You hear dial tone The where you want your calls following message displays forwarded ENTER PASSWORD 4 Enter your password You hear service tone The following messages display PASSWORD NO ENTER PASSWORD EXTENSION NO NAME FORWARD ALL CALLS The call forward lamp goes on If the password is not authorized you ...

Страница 53: ...d lamp goes off The following message displays CANCELED If the password is not authorized you hear reorder tone and the message INVALID displays 4 Hang up FEATURE CODE To forward incoming calls to another extension using Call Forward All Calls Busy No Answer or No Answer Action Results 1 Lift handset or press You hear dial tone SPEAKER 2 Dial the call forward The following message registration cod...

Страница 54: ...lls forwarded following message displays ENTER PASSWORD 4 Enter your password You hear service tone The following messages display PASSWORD NO ENTER PASSWORD EXTENSION NO NAME FORWARD ALL CALLS OR EXTENSION NO NAME ACCEPTED If the password is not authorized you hear reorder tone and the message INVALID displays 5 Hang up ...

Страница 55: ...ress You hear dial tone SPEAKER 2 Dial the call forward You hear dial tone The cancellation code _______ following message displays ENTER PASSWORD 3 Enter your password You hear service tone The following message displays CANCELED If the password is not authorized you hear reorder tone and the message INVALID displays 4 Hang up ...

Страница 56: ...et or press You hear dial tone SPEAKER 2 Dial the call forward The following message follow me registration code displays _________ FORWARD ALL CALLS 3 Dial your extension number You hear dial tone The following message displays ENTER PASSWORD 4 Enter your password You hear service tone The following messages display PASSWORD NO ENTER PASSWORD EXTENSION NO NAME FORWARD ALL CALLS If the password is...

Страница 57: ...sion where forwarded calls are being received 2 Dial the call forward You hear dial tone follow me cancellation code The following message ______ and your extension displays number ENTER PASSWORD 3 Enter your password You hear service tone The following message displays CANCELED If the password is not authorized you hear reorder tone and the message INVALID displays 4 Hang up ...

Страница 58: ... You hear dial tone SPEAKER 2 Dial the call forward all You hear dial tone The call cancellation code ______ following message displays ENTER PASSWORD 3 Enter your password You hear service tone The following message displays CANCELED If the password is not authorized you hear reorder tone and the message INVALID displays 4 Hang up ...

Страница 59: ...dant console if the recalled extension is busy In Night mode the holding call remains on hold until the extension is available or the call is picked up from another extension FEATURE BUTTON To place a call on hold from your extension Action Results 1 Ask the party to wait and remain on the line 2 Press the call hold button You hear service tone The call hold lamp goes on 3 Hang up To pick up a cal...

Страница 60: ...olding the call FEATURE CODE To place a call on hold from your extension Action Results 1 Remain on the line 2 Press the FLASH button You hear recall dial tone 3 Dial the call hold code You hear service tone ________ 4 Hang up To pick up a call on hold from your extension Action Results 1 Lift handset or press You hear dial tone SPEAKER 2 Dial the call hold local You are connected with the retriev...

Страница 61: ...ll on hold from another extension Action Results 1 Lift handset or press You hear dial tone SPEAKER 2 Dial the call hold remote retrieve code ________ 3 Dial the extension number You are connected with the where the call is holding call ...

Страница 62: ...Results 1 Ask the caller to wait and remain on the line 2 Press the PARK button The PARK lamp flashes 3 Dial a parking position You hear service tone The number PARK lamp lights steadily NOTES 4 Hang up The PARK lamp goes off To pick up a parked call from your extension or a different extension Action Results 1 Lift handset or press You hear dial tone SPEAKER 2 Press the PARK button The PARK lamp ...

Страница 63: ... remain on the line 2 Press the FLASH button You hear recall dial tone 3 Dial the call park retrieval code _________ 4 Dial a parking position You hear service tone number 5 Hang up To pick up a parked call from your extension or a different extension Action Results 1 Lift handset or press You hear dial tone SPEAKER 2 Dial the call park retrieval code _________ 3 Dial the same parking position You...

Страница 64: ... is busy at the time it is recalled the call is routed to the attendant day mode operation In night mode the call remains parked until your extension is available or the call is retrieved from another extension 2 You can park any number of calls at one time by assigning different parking position numbers 3 You can make or retrieve code calls with calls parked ...

Страница 65: ...d pick up group FEATURE BUTTON Action Results 1 Lift handset or press You hear dial tone SPEAKER 2 Press the call pick up You are connected with the button incoming call FEATURE CODE Action Results 1 Lift handset or press You hear dial tone SPEAKER 2 Dial the call pick up You are connected with the code ________ incoming call ...

Страница 66: ...s the directed call The directed call pick up pick up button lamp goes on 3 Dial the ringing extension s You are connected with the number incoming call The directed call pick up lamp goes off FEATURE CODE To answer any ringing extension Action Results 1 Lift handset or press You hear dial tone SPEAKER 2 Dial the directed call pick up code ________ 3 Dial the ringing extension s You are connected ...

Страница 67: ...dial tone SPEAKER 2 Press the multi group call The multi group call pick up pick up button lamp goes on 3 Dial the subgroup number 0 9 You are connected with the incoming call The multi group call pick up lamp goes off FEATURE CODE Action Results 1 Lift handset or press You hear dial tone SPEAKER 2 Dial the multi group call pick up code ________ 3 Dial the subgroup number 0 9 You are connected wit...

Страница 68: ... To transfer a misdirected call to the attendant console Action Results 1 Ask the connected party to wait 2 Press the FLASH button You hear recall dial tone The connected party is automatically placed on hold 3 Dial 0 or the listed extension You hear ringback for the attendant console 4 Announce the call when the attendant answers 5 Hang up The call is transferred ...

Страница 69: ... the call when the called party answers and hang up OR Hang up without announcing the call NOTES 1 Press the FLASH button to reconnect to the original party if the extension where you want the call transferred does not answer or is busy 2 You are automatically reconnected with the original party if the extension where the call is transferred answers and then hangs up 3 If the extension you have ca...

Страница 70: ...ber OR Dial the speed calling You hear ringback code _______ 4 Announce the call when the outside party answers 5 Hang up The call transfers NOTES 1 If the party does not answer or is busy press the FLASH button and listen for service tone You will return to the original call in four seconds 2 You can also provide an unannounced transfer by simply hanging up once the called number begins ringing 3...

Страница 71: ...ts 1 Ask the party to wait 2 Press the FLASH You hear recall dial tone button The party is automatically placed on hold 3 Press the line button whose You hear ringback tone lamp is flashing in the I USE pattern see Table 5 4 Announce the call when the party answers OR 1 Ask the party to wait 2 Press the FLASH You hear recall dial tone button The party is automatically placed on hold 3 Dial the SLT...

Страница 72: ...e SLT is busy or does not answer 2 You are able to release the transfer call once you hear the dialed extension ringing The system calls you back if the SLT does not answer 3 If the extension you have called is Call Forwarded to a voice mail system contact your System Administrator for instructions on releasing the call to return to the original party ...

Страница 73: ...ld FEATURE BUTTON To answer the Call Waiting and keep the original call on hold Action Results 1 Ask the connected party to wait 2 Press the FLASH button You connect to the camped on party Your original call is automatically placed on hold 3 Complete the call and hang up The waiting call automatically rings your telephone To alternate between the original and the waiting call Action Results 1 Ask ...

Страница 74: ...ion Results 1 Ask the connected party to wait 2 Press the FLASH button The connected party is instead of hanging up automatically placed on hold You are connected to the OR original or waiting call Press the call waiting return You hear recall dial tone button instead of hanging up The connected party is automatically placed on hold 3 Dial the call waiting return You are connected to the code ____...

Страница 75: ... 4 Announce the call when the destination answers 5 Press the FLASH button The call transfers and you automatically reconnect with the original call on hold NOTES 1 Press the FLASH button to return to the original call if the extension to where you are transferring the call does not answer or is busy 2 If Call Forward No Answer is programmed for your extension an unanswered call waiting will forwa...

Страница 76: ...tside line Action Results 1 Remain on the line You hear distinctive busy tone 2 Press the CAMP ON You hear service tone The button CAMP ON lamp goes on 3 Hang up and continue to You hear the camp on use your extension as callback ring when the busy needed extension or outside line is available OR Wait on the line until service The busy extension gets a tone ends and the call is call waiting tone W...

Страница 77: ...ed extension is available The extension you camp on to rings when you pick up the handset or press SPEAKER 2 The outside number you camp on to is automatically redialed when your system uses Automatic Route Selection ARS 3 You get dial tone if you camp on to an outside number and your system does not use Automatic Route Selection Dial the desired number 4 You can register only one camp on at a tim...

Страница 78: ...KER 2 Dial the code call registration code ______ and the zone number 3 Dial the two digit called party code 4 Remain on the line You hear the code call equipment typically a chime or a bell NOTE To answer a Code Call when you hear the Code Call chime or bell Action Results 1 Lift handset or press You hear dial tone SPEAKER 2 Dial the code call answer You are connected with the code _______ and th...

Страница 79: ...ltation Hold Action Results 1 While on a call press the The party is on hold You hear FLASH button dial tone 2 Dial the extension number You hear ringing you wish to consult 3 When the called party answers begin speaking to the called party NOTE To disconnect from a Consultation Hold and return to the original caller refer to the Consultation Hold Release feature ...

Страница 80: ...conference To return to the original caller after consulting another party misdialing receiving a busy or reorder tone Action Results 1 After a Consultation Hold has been placed press the retk button 2 Begin talking to the caller To return to dialing Action Results Press the redl button You hear dial tone NOTE This feature cannot be used when a caller s extension is in service for example during a...

Страница 81: ...call To register the Data Secure Selective feature Action Results 1 Lift handset or press You hear dial tone SPEAKER 2 Dial the data secure You hear dial tone selective code ______ 3 Dial the extension number OR Dial the code _______ for an outside line and the outside number NOTES 1 Data security automatically cancels when your call ends 2 You hear reorder tone if an incorrect code is entered 3 D...

Страница 82: ...SPEAKER You hear dial tone 2 Dial the night mode code You hear service tone _____ 3 Hang up To change the mode to Day mode Action Results 1 Lift handset or press SPEAKER You hear dial tone 2 Dial the day mode code You hear service tone _____ 3 Hang up NOTES 1 If the Day Night button is assigned to the DT the lamp will display while the station is in Night Mode 2 Changing to the Night Mode while in...

Страница 83: ...e tone for four button seconds and connection is made To place a call to a private intercom line with Auto Answer using the Voice Call button 1 Press the private intercom You hear ringback tone button 2 Wait for the call to be answered The call will be answered manually OR Press the voice call button The voice call lamp lights and goes out Service tone is heard and connection is made No action is ...

Страница 84: ... number goes out Service tone is heard and connection is made No action is required by the called party To place a call to an intercom line using a 1 or 2 digit number with Auto Answer and Voice Call Action Results 1 Press the intercom button 2 Dial the one or two digit You hear ringback tone intercom number 3 Wait for the call to be answered The call will be answered manually OR Press the voice c...

Страница 85: ...one SPEAKER 2 Dial the specific dictation machine s code _______ OR Dial the dictation machine s You hear ringback or dial extension number tone 3 Hang up after you finish recording or listening to the recorded message NOTES 1 A touch tone phone is needed to control the dictation machine for an extension ended call 2 If the dictation machine is assigned an extension number you will hear ringing un...

Страница 86: ...g area the same way you access a number in your own area WATS Wide Area Telephone Service lets you use your organization s WATS lines Tie lets you directly call another facility within your organization To register Direct Outward Dialing Action Results 1 Lift handset or press You hear dial tone SPEAKER 2 Dial one of the following outside line codes CO _______ FX _______ WATS _______ Tie _______ Yo...

Страница 87: ...alpha or numeric character modes Press once for the numeric character mode Press a second time to access the alpha character mode Sample numeric character mode Sample alpha character mode 3 Enter a name in the alpha charac ter mode Use the dialpad to enter the associated letters Each num ber on the keypad will display first upper case then lower case let ters Up to 10 characters can be entered You...

Страница 88: ...the RG TONE button twice to exit Directory Book and return to normal telephone operation To continue Directory Book do not press RG TONE and repeat from step 3 Action Results 1 Press the RG TONE button to access Directory mode You see 2 Press the HOLD button to select the alpha character mode You see 3 Enter the first letter or two of the name you are searching You can also scroll using the up or ...

Страница 89: ...search you see 5 When the target name is displayed go off hook or press SPEAKER The call is placed and ringing for the destination is heard If you do not wish to place the call press RG TONE to exit Directory Book Action Results 1 Display the directory data to be corrected by searching or scrolling for the name You see the entry displayed 2 Press the HOLD button to select the alpha character mode ...

Страница 90: ...Press the MIC OFF button and then the CAMP ON button immediately after The following message displays 3 To delete the entry press 1 The following message displays 4 To keep the entry press 0 The following message displays 5 You are returned to the directory 1 You can press the CAMP ON button to delete spaces up to the character to be deleted 2 If you want to delete the entire entry hold the CAMP O...

Страница 91: ...81 Directory Book Cont d NOTES 1 The Directory Book feature is available only when the Digital Telephone is on hook 2 A user can answer a call while in the Directory Book mode ...

Страница 92: ... call information and redisplay the previous information Action Results 1 Press the refresh button You can see the previous information on the LCD screen NOTES 1 If you are in idle status the ringing call information is automatically cleared and returns to the calendar display after the call is answered by another user as in Call Pick Up or after the call is abandoned 2 If you are in busy status t...

Страница 93: ...der fast busy tone FEATURE BUTTON To register a Do Not Disturb to your extension Action Results Press the DND button The DND lamp lights steadily To cancel a registered Do Not Disturb Action Results Press the DND button The DND lamp goes off FEATURE CODE To register Do Not Disturb to your extension Action Results 1 Lift handset or press You hear dial tone SPEAKER 2 Dial the DND registration You he...

Страница 94: ...ND cancellation You hear service tone code ______ 3 Hang up NOTES 1 You hear distinctive busy tone if all outside lines are busy You can manually camp on to the outside line 2 Registration and cancellation of Do Not Disturb apply to your extension s prime line even if the feature has been registered or canceled on another line on your telephone ...

Страница 95: ...fault message is 00 DO NOT DISTURB if no other message selection is made A calling party without a display telephone hears the DND tone only To register a DND Advisory Message Action Results 1 Lift handset or press You hear dial tone SPEAKER 2 Press the DND button The DND lamp flashes OR Dial the DND registration You hear recall dial tone code ______ ...

Страница 96: ...edetermined customized message using numbers 10 29 You hear service tone 4 Hang up The DND lamp goes on NOTE 00 DO NOT DISTURB 01 PLEASE CALL LATER 02 OUT OF OFFICE 03 GONE FOR THE DAY 04 BACK IN TOMORROW 05 ON VACATION 06 BE BACK SOON 07 IN A MEETING 08 OUT TO LUNCH 09 OUT OF TOWN Customized messages 10 29 are set up by the System Administrator ...

Страница 97: ...ND registration You hear recall dial tone code _______ 3 Dial the new advisory You hear service tone and message number the DND lamp goes on 4 Hang up To cancel a registered advisory message Action Results 1 Lift handset or press You hear dial tone SPEAKER 2 Press the DND button The DND lamp goes out OR Dial the DND cancellation You hear service tone and code _______ the DND lamp goes out 3 Hang u...

Страница 98: ...press You hear dial tone SPEAKER 2 Dial the DND registration from another extension code _______ 3 Dial the extension number You hear service tone where you want to register Do Not Disturb 4 Hang up To cancel DND from another extension Action Results 1 Lift handset or press You hear dial tone SPEAKER 2 Dial the DND cancellation from another extension code ______ 3 Dial the extension number from wh...

Страница 99: ...register a DND Override Action Results 1 Dial an extension where You hear DND tone DND is registered 2 Press the DND override You hear ringback button 3 Wait for the extension to answer FEATURE CODE To register a DND Override Action Results 1 Dial an extension where You hear DND tone DND is registered 2 Press the FLASH button You hear recall dial tone 3 Dial the DND override code You hear ringback...

Страница 100: ...ion s directory number Action Results 1 Lift handset or press You hear dial tone SPEAKER 2 Press the DND selective You hear recall dial tone exemption button 3 Dial the exempted You hear service tone extension s number NOTE 4 Hang up The DND selective exemption lamp goes on To cancel the DND Selective Exemption Action Results 1 Lift handset or press You hear dial tone SPEAKER 2 Press the DND selec...

Страница 101: ...ive You hear recall dial tone exemption registration code _______ 3 Dial the exempted You hear service tone extension s number NOTE To cancel the selective exemption Action Results 1 Lift handset or press You hear dial tone SPEAKER 2 Dial the DND selective You hear service tone exemption cancellation code _______ 3 Hang up Repeat step 3 for each extension you want exempted from your registered DND...

Страница 102: ... tone button 3 Dial the third party s You hear ringback until the extension number party answers 4 Announce the call and You are in a three way press the FLASH button conference call Press once for an internal call twice for an external call To add the fourth through eighth parties to the conference call Action Results 1 Ask the connected parties to wait 2 Press the conference button 3 Dial the ne...

Страница 103: ...ber 5 Announce the call and You are in a three way press the FLASH button conference call Press once for an internal call twice for an external call To add the fourth through eighth parties to the conference call Action Results 1 Ask the connected parties to wait 2 Press the FLASH button You hear recall dial tone 3 Dial the next party s You hear ringback until the extension number extension answer...

Страница 104: ...the wrong call 2 Press FLASH twice to add the party to the conference if the called party is using an outside line You may press FLASH once to add the party to the conference if the system is programmed to do so You may also press FLASH twice to add the party to the conference if the called party is an extension in the system The second FLASH must be entered within four seconds of the first 3 An E...

Страница 105: ...cy call which is treated with a higher priority than most other types of calls To place an emergency call to the attendant Action Results 1 Lift handset or press You hear dial tone SPEAKER 2 Dial the emergency call to You hear ringback attendant code _______ 3 Remain on the line until the attendant answers ...

Страница 106: ...erride tone ends 4 Hang up FEATURE CODE Action Results 1 After calling an extension listen for distinctive busy tone and remain on the line 2 Press the FLASH button You hear recall dial tone 3 Dial the executive busy You hear override tone override code _______ 4 Make your announcement when the override tone ends 5 Hang up NOTE The interrupted parties hear two seconds of distinctive busy tone The ...

Страница 107: ...ve Camp On Action Results 1 Ask the caller to wait 2 Press the executive camp on You hear service tone button and dial the busy extension number 3 Hang up When the busy extension becomes available your extension rings FEATURE CODE To register the Executive Camp On Action Results 1 Ask the caller to wait 2 Press the FLASH button You hear recall dial tone 3 Dial the executive camp on You hear servic...

Страница 108: ...tension is busy If the called extension is not busy your call will be processed as a normal transfer 2 The executive camp on automatically cancels if the call on hold hangs up 3 The registering extension receives an automatic callback if the busy extension does not answer within a predetermined time ...

Страница 109: ...ernal dialer Action Results 1 Lift the handset or press You hear dial tone SPEAKER 2 Using a PC database program You hear the modem dialing dial the extension number or outside number including the code for an outside line 3 The called party answers the call You are in conversation 4 Hang up when call is completed NOTE To disconnect from a voice call with the external dialer Action Results 1 While...

Страница 110: ...on is discontinued NOTES 1 If hunt block is encountered on the DTMF receiver or the system is missing the DTMF receiver card at call origination you cannot hear dial tone and the dialing digits are ignored The call is abandoned 2 In the handsfree dialing mode you can dial the destination number using the external dialer at first then go off hook or press the SPEAKER button during the ringing to th...

Страница 111: ...age group paging lamp lights 4 After the service tone ends Your call ends announce your page 5 Press the SPEAKER button or gently replace the handset FEATURE CODE Action Results 1 Lift the handset or press the You hear dial tone SPEAKER button 2 Dial the group paging code The group paging lamp flashes if the feature button is programmed onto the DT The display shows PAGING 3 Dial the number for th...

Страница 112: ...102 Group Paging Through DT Speakers Cont d NOTE The station where the Group Paging is being activated will display a flashing SPEAKER lamp for the duration of the page ...

Страница 113: ...f a handset You must use the SPEAKER button instead of the handset to answer calls or hang up Action Results 1 Press the programmable The headset lamp goes on headset button 2 Press the SPEAKER button You hear dial tone 3 Talk to the other party using the headset 4 Press the SPEAKER button Your call ends ...

Страница 114: ...same line appearance are prohibited from picking up the call Use the Call Hold feature to place a call on hold and then pick it up from any other extension Non Exclusive Hold Action Results 1 Ask the party to wait 2 Press the HOLD button The lamp flashes in the I USE once pattern see Table 4 The lamps on telephones with the same line appearance show the HOLD pattern Exclusive Hold Action Results 1...

Страница 115: ...ge the status of a held call i e from non exclusive hold to exclusive hold or vice versa you must first pick up the call and then reenter the Hold feature by pressing the HOLD button once or twice 2 A mutual hold can be established if both parties place a call on a non exclusive hold simultaneously After a predetermined time both parties will receive a recall ring at the same time The ring will co...

Страница 116: ...k button another PBX or central office The connected party is automatically placed on hold Follow the instructions given to you by the outside source to activate features or place outgoing calls FEATURE CODE To register a hookflash signal Action Results 1 Ask the connected party to wait 2 Press the FLASH button 3 Press the hookflash signal You hear dial tone from to trunk code _______ another PBX ...

Страница 117: ...107 Hookflash Signal to Trunk Cont d NOTE Refer to Hookflash Signal to Trunk in the Introduction for information on using this feature with other features described in this guide ...

Страница 118: ...tion Results 1 Lift the handset or press You hear dial tone SPEAKER 2 Dial the calling number You hear dial tone presentation code ________ 3 Dial the code ________ for a PRI You hear dial tone CO line 4 Dial the outside line NOTE Whether or not your DID number is sent to the destination depends on your telephone system programming Following the procedure above will activate the feature only if th...

Страница 119: ...Dial the calling number You hear dial tone restriction code ________ 3 Dial the code ________ for a You hear dial tone PRI CO line 4 Dial the outside number NOTE Whether or not your DID number is sent to the destination depends on your telephone system programming Following the procedure above will activate the feature only if the system data base is programmed to accept it ...

Страница 120: ...joint call button The joint call lamp goes on The following message displays JOINT 3 Press the holding line button The joint call lamp goes off The parties are joined in a three way conference and the following message displays CONF 3 4 Hang up to drop yourself from the The conference call remains three way conference in a two way conversation OR Disconnect the held party by pressing FLASH and rem...

Страница 121: ...ng conditions The party is held on an extension that appears on your telephone instrument The party is not in a three party hold The party is not in a mutual hold The party may not be restricted for override The party cannot be extended by an attendant using the supervised loop mode or the Serial Call feature The held party cannot be monitored using the Silent Monitor feature 3 The attendant may n...

Страница 122: ...get an answer FEATURE BUTTON Action Results Press the last number redial The last number called button automatically redials The last number redial lamp flashes while redialing takes place but stops once dialing is complete NOTES 1 Incomplete numbers and numbers dialed using other forms of automatic dialing such as Speed Calling and numbers using special dialing are not kept in memory 2 As you dia...

Страница 123: ...h the conference at the agreed date and time Action Results 1 Lift handset or press You hear dial tone SPEAKER 2 Dial the meet me conference code _______ 3 Dial the specific code 0 9 The first party to enter the for your conference conference hears service tone for a short time Subsequent parties hear the meet me conference tone before being connected to the conference NOTE You hear reorder tone i...

Страница 124: ... retrieved or saved before canned semi free text messages can be retrieved The Message Waiting feature can be used on the display You can dial a message waiting code or press the message waiting button to see the available options Detailed directions for registering canceling and viewing waiting messages are described on the following pages In addition there are three types of text messages Time S...

Страница 125: ... Results 1 Press the message waiting button OR Dial the message waiting The lamp flashes in I USE code _______ pattern See Table 4 The program mode lamp lights steadily The message waiting lamp flashes The display shows the following example text MW SND CAN VEW 1 3 TEXT 5 VOICE 1 The top line shows the user options SND 1 send a message CAN 2 cancel a message VEW 3 view a message The bottom line sh...

Страница 126: ...s the 21st character to the end of the message Press to move to the next message number if the message is shorter than 20 characters You can also move to the next message when your display shows the second page of a longer message Press the NEW CALL button to move back to the previous message number If the display shows the second page of a message it moves back to the first page NOTES 4 Dial up t...

Страница 127: ...same message to another extension 8 Press the message waiting or You exit the Message program mode button Waiting Display mode All lights go off NOTES 1 EXN is an abbreviation of extension number 2 If you register a new message to an extension where you previously left a message the old message is deleted 3 You cannot register a message to a FT12 model that is in the Message Waiting Display mode T...

Страница 128: ... display Action Results 1 Press the message waiting The message waiting lamp button flashes in the I USE pattern The program lamp will light The display shows MW SND CAN VEW 1 3 TEXT 5 VOICE 1 The numbers show the amount of text and voice messages registered to your extension 2 Dial 3 to view the You automatically call back messages the extension that left the voice message and go back to the begi...

Страница 129: ... back Follow the voice mail system instructions for receiving your message s To view Text Messages Waiting Action Results 1 Dial 3 The message display in first in first out order The display shows NAME EXN MM DD HH MM WILL CALL AGAIN The last line displays the message 2 Enter one of the following options You can move through all messages waiting or see the second page of a longer message ...

Страница 130: ...he display shows NAME EXN MM DD HH MM URGENT 4 You automatically call back the extension that left the message and go back to the beginning The display shows NAME EXN MM DD HH MM 5 You save the message the next message waiting displays The display shows NAME EXN MM DD HH MM URGENT NEW CALL button You read previous message or the first page of a longer message ...

Страница 131: ...ssage waiting You exit the Message Waiting or program mode button Display mode If there is no message waiting return to step 4 to exit the Message Waiting mode The display shows NO MESSAGE NOTES 1 You can go back to the beginning from the Message Waiting Display mode by pressing the MW or program button 2 If you want to view a text message before voice messages dial 6 instead of 3 at step 2 3 If y...

Страница 132: ...ing The lamp flashes in the I USE button pattern The program mode lamp goes on The display shows MW SND CAN VEW 1 3 TEXT 5 VOICE 1 2 Dial 2 The display shows CAN ENTER EXT _______ 3 Dial the registered extension The display shows number CAN NAME EXN WILL CALL AGAIN The last line shows the message you registered 4 Press You move to the second page of a long message The display shows the 21st charac...

Страница 133: ... you want to cancel another message 7 Press the message waiting You exit the Message Waiting or program mode button Display mode NOTE You cannot cancel a message to a FT12 model that is in the Message Waiting Display mode The display on your telephone the calling party shows an error message if you try to cancel the message at this time ...

Страница 134: ...rom your telephone To pick up a voice message When a voice message is sent to your message group the Common Message Waiting lamp will flash FEATURE BUTTON Action Results 1 Press the common message You hear ringback tone The waiting button Voice Mail system is called back and the message is played If a message is not played follow the instructions from the voice mail system for receiving group mess...

Страница 135: ... Waiting Time Stamped Callback at an extension that is busy does not answer or is in DND Action Results 1 Press the message waiting You hear service tone The button message waiting lamp flashes 2 Hang up To leave a message while in conversation with another extension Action Results 1 Press the HOLD button Your caller is placed on hold 2 Wait for the time and date The message waiting menu display t...

Страница 136: ... dial tone and see SPEAKER the flashing message waiting lamp 2 Press the flashing message The extension that left the waiting lamp button message is called back 3 Wait for the party to answer NOTE A feature code may not be used to leave a message while in conversation with another party If the extension leaving the message is busy when you return the call wait on the line Your display shows CAMP O...

Страница 137: ...lation code _______ 3 Dial the registered extension You hear service tone number and 4 Hang up To cancel a TSCB waiting message from the called extension Action Results 1 Press the message waiting The program mode lamp button goes on 2 Press 3 and then 2 The display shows TEXT MESSAGE END OR The display shows the next message 3 Press the message waiting The corresponding lamps or program mode butt...

Страница 138: ...ecall dial tone 2 Dial the message waiting You hear service tone registration code _______ 3 Hang up To answer a waiting message Action Results 1 Lift handset or press You hear dial tone if your SPEAKER extension has a message waiting lamp You hear audible message waiting tone if you do not have a message waiting lamp 2 Dial the message waiting You hear ringback answer retrieval code ______ 3 Wait...

Страница 139: ...code _______ 3 Dial the registered extension You hear service tone number 4 Hang up NOTES 1 If your registration cancellation is denied you hear reorder tone This tone is not heard when you register message waiting while in conversation with another extension 2 Follow the screen instructions to register view and cancel message waiting on display telephones 3 Messages registered via the VMS will be...

Страница 140: ...ee text is a canned message with areas within the text for inserting specific information e g time FEATURE CODE To register Canned Semi Free Text Message Waiting to a display telephone Action Results 1 Lift handset or press You hear dial tone SPEAKER 2 Dial the canned message or semi free text message waiting registration code _______ 3 Dial the extension number You hear service tone where you wan...

Страница 141: ...ed extension number 4 Hang up NOTES 1 For semi free text messages use your dialpad to enter 0 9 digits or an represents a blank to fill in the free text portion of the message 2 You can also register a time stamped callback message using the process by entering 00 for the message number 3 Message content is defined by your company s requirements 4 If your registration cancellation is denied you he...

Страница 142: ...system and all tenant zones Action Results 1 Lift handset You hear dial tone 2 Press the system page or You hear service tone the tenant page button NOTE 3 Announce your page after service tone ends 4 Hang up gently To page using individual zones and paging meet me Action Results 1 Lift handset You hear dial tone 2 Press the individual zone You hear service tone button and a zone number 3 Page the...

Страница 143: ... the paging system You hear service tone all zones code _______ 3 Announce your page after service tone ends 4 Hang up gently To page over all tenant zones Action Results 1 Lift handset You hear dial tone 2 Dial the paging tenant You hear service tone all zones code _______ 3 Announce your page when service tone ends 4 Hang up gently If you do not want the paged party to meet you hang up gently af...

Страница 144: ... code 5 Remain on the line until the paged party answers NOTE To answer a page Action Results 1 Lift handset at any extension You hear dial tone 2 Dial the paging answer You are connected with the back code _______ and the paging party zone number NOTE If you do not want the paged party to meet you hang up gently after you announce the page in step 3 If you prefer to have the attendant announce yo...

Страница 145: ...a personal CO line You can also receive incoming calls directly without attendant assistance To make an outgoing call Action Results 1 Press the personal CO The personal CO lamp button flashes 2 Dial the outside number To answer an incoming call Action Results Press the personal CO button OR Lift handset or press The corresponding lamp SPEAKER if your extension goes on has ringing line preference ...

Страница 146: ...al tone SPEAKER 2 Press 0 or the specific You hear ringback attendant access code and the attendant number 3 Remain on the line until the attendant answers NOTE To place an inside call Action Results 1 Lift handset or press You hear dial tone SPEAKER 2 Dial the extension number You hear ringback 3 Remain on the line until the called party answers The attendant must release the call before your ext...

Страница 147: ...ar dial tone SPEAKER 2 Dial the code _______ for You hear dial tone an outside line 3 Dial the outside number NOTES 1 See the AAR and ARS features for further information in placing an outside call 2 You hear distinctive busy tone if the outside line is busy You may be given the option to camp on ...

Страница 148: ... the same line appearance override your extension s privacy automatically To override the privacy feature Action Results 1 Press the privacy release The privacy release lamp button goes on 2 Tell the person sharing the same line to enter the conversation To reestablish privacy Action Results Press the privacy release The privacy release lamp button goes off NOTE When the Privacy Release feature is...

Страница 149: ...HOLD pattern 2 Lift handset or press You hear dial tone SPEAKER 3 Press the line button You can enter the conversation To enter a two way conversation on the non privacy line from a single line telephone Action Results Lift handset You can enter the conversation To set privacy for a non privacy line Action Results Press the privacy release The privacy release lamp button for privacy release goes o...

Страница 150: ...This feature is also known as Direct Inward System Access DISA To use RSA from an outside telephone Action Results 1 Lift handset or press You hear dial tone SPEAKER 2 Dial your office s RSA You hear dial tone directory number 3 Dial the security code You hear dial tone if necessary 4 Call using your normal extension privileges NOTES 1 A touch tone telephone must be used to perform an outside tele...

Страница 151: ...while you are talking FEATURE BUTTON Action Results 1 Press the HOLD button This places the existing call on hold OR Hang up This ends the existing call You can answer the new call 2 Press the flashing line You are connected with button of the incoming call the call NOTE If you have ringing line preference lifting the handset or pressing SPEAKER automatically connects you with the incoming call ...

Страница 152: ...er calls in between To save the dialed number Action Results Press the saved number The saved number redial redial button lamp flashes red twice and then goes out To redial the saved number Action Results Press the saved number Your number redial button automatically redials The saved number redial lamp flashes until the redial is complete NOTES 1 The system cannot save incomplete numbers for exam...

Страница 153: ...number The feature can only be used by telephones with a display panel FEATURE CODE Action Results 1 From the Programmable buttons The prime line extension on the upper half of the telephone number displays with the press the lowest left hand button message IDLE This is the telephone s prime line extension ...

Страница 154: ...he handset 3 Press the MIC OFF button The MIC OFF lamp goes on to prevent any conversation in your area from being overheard by the other party 4 Listen for the other party to resume speaking 5 Pick up the handset and continue with the conversation OR Press the MIC OFF button The MIC OFF lamp goes off and continue with the conversation NOTE When the MIC OFF button is in use the lamp goes on beside...

Страница 155: ...n Results 1 Lift handset or press You hear dial tone SPEAKER 2 Press the silent monitor You hear dial tone The button silent monitor lamp lights 3 Dial the extension number You hear service tone that you want to monitor The following message is displayed MONITOR Monitoring begins To override a monitored call Action Results While monitoring a call press You hear service tone the silent monitor butt...

Страница 156: ... Action Results 1 Lift handset or press You hear dial tone SPEAKER 2 Dial the silent monitor You hear dial tone The registration code _______ silent monitor lamp lights 3 Dial the extension number You hear service tone that you want to monitor The following message is displayed MONITOR Monitoring begins If the station being monitored overridden disconnects from the call the monitoring function wil...

Страница 157: ...itoring and return to normal status Action Results Hang up NOTE If the extension being monitored disconnects from the call the monitoring function will remain in a waiting status until another call is made then Silent Monitoring will resume ...

Страница 158: ...R 2 Press the silent monitor by You hear dial tone The ACD group button silent monitor by ACD group lamp lights 3 Dial the ACD group number You hear service tone fixed 3 digits that you want The following message is to monitor displayed MONITOR Monitoring begins To override a monitored call Action Results While monitoring a call press You hear service tone the silent monitor by ACD The silent moni...

Страница 159: ...tone The ACD group registration code silent monitor by ACD ________ group lamp lights 3 Dial the ACD group number You hear service tone The fixed 3 digits that you want to following message is monitor displayed MONITOR Monitoring begins If the agent being monitored overridden disconnects from the call the monitoring function will begin for the next call in the group that has the shortest waiting d...

Страница 160: ...E If the agent being monitored disconnects from the call the monitoring function will begin for the next call in the group that has the shortest waiting duration If the group does not receive a call the monitoring function will remain in a waiting status until another call is made then Silent Monitoring will resume ...

Страница 161: ...ication numbers 00 99 An extension can have all three types of speed calling To place a speed call Action Results 1 Lift handset or press You hear dial tone SPEAKER 2 Dial the appropriate speed You hear ringback tone calling code _______ and an entry code To register or change an extension level number for Speed Calling Action Results 1 Press the program The program lamp lights mode button 2 Press...

Страница 162: ...ister and remain on the line 4 Hang up NOTES 1 System speed calling codes must be entered by a qualified maintenance technician 2 An entry code is the 2 5 digit number that is used to identify the individual number that was programmed 3 Your extension s class of service determines your access to system speed calling and or group and extension speed calling 4 When programming an outside number firs...

Страница 163: ...usy or unanswered or to drop an unwanted third party for example an answering machine 2 If your F9600 F9600c system has been registered to activate the Third Party Release in conference mode you can establish the conference by pressing FLASH once You can release the third party by pressing the FLASH once again 3 A Three Way Conference call can be placed on a non exclusive hold by one or all partie...

Страница 164: ...FLASH button a second time if you dialed incorrectly receive no answer receive a recorded announcement or any other undesired result This will return you to your first call 2 If your F9600 F9600c system has been registered to activate the Third Party Release in conference mode you can establish the conference by pressing FLASH once You can release the third party by pressing the FLASH once again 3...

Страница 165: ...ults 1 Lift handset or press You hear dial tone SPEAKER 2 Press the universal night answer button 3 Dial the zone number You are connected with the incoming call FEATURE CODE To answer a call when the night answer alarm sounds Action Results 1 Lift handset or press You hear dial tone SPEAKER 2 Dial the universal night You are connected with the answer code _______ incoming call and the zone number...

Страница 166: ...n Results 1 Lift handset or press You hear dial tone SPEAKER 2 Dial the universal The following message registration code _______ displays UNIVERSAL REGISTER 3 Dial an appropriate service The selected feature name identification code from the displays chart above 4 Dial the extension number You hear service tone where you want to register The following message DND displays ACCEPTED OR FEATURE SERV...

Страница 167: ...service tone The the party leaving the message following message displays ACCEPTED To cancel Universal Registration from a specific extension Action Results 1 Lift handset or press You hear dial tone SPEAKER 2 Dial the universal The following message cancellation code ______ displays UNIVERSAL CANCEL 3 Dial the appropriate service The selected feature name identification code from the displays cha...

Страница 168: ... that displays left the message CANCELED To assign Universal Registration to a group Action Results 1 Lift handset or press You hear dial tone SPEAKER 2 Dial the universal The following message registration group displays code _______ UNIVERSAL REGISTER 3 Dial an appropriate service The selected feature identification code from the name displays chart 4 Dial the group number You hear service tone ...

Страница 169: ...ber You hear service tone The of the party leaving the following message displays message to the group ACCEPTED To cancel Universal Registration from a group Action Results 1 Lift handset or press You hear dial tone SPEAKER 2 Dial the universal The following message cancellation group displays code _______ UNIVERSAL CANCEL 3 Dial the appropriate service The selected feature name identification cod...

Страница 170: ...t left the message CANCELED NOTES 1 The INVALID message indicates that the extension programming the universal registration is unable to activate the feature This can be caused by an invalid service ID an invalid extension number an unregistered group number etc 2 If an extension number within the group is denied access to a feature the extension number and the INVALID message displays Press the b...

Страница 171: ... Dial the extension number You hear ringback 2 Press the voice call button The voice call lamp flashes You hear one second of service tone 3 Leave your message after service tone ends using the handset or the SPEAKER NOTES To place a voice call allowing handsfree auto answer Action Result Dial the desired extension You hear four seconds of within your intercom group service tone and the receiving ...

Страница 172: ...a feature code FEATURE BUTTON To listen to a voice message registered to your extension Action Results 1 Lift handset or press You hear message SPEAKER waiting tone 2 Press the message waiting You are guided through the button voice messaging process by the voice mail system You hear the voice message To leave a voice message Action Results 1 Lift handset or press You hear dial tone SPEAKER 2 Pres...

Страница 173: ...a voice message Action Results 1 Lift handset or press You hear dial tone SPEAKER 2 Dial the voice mail system You hear ringback tone extension You are guided through the voice messaging process by the voice mail system NOTES 1 The message waiting lamp automatically stops flashing after you listen to all of your voice messages 2 You can access the voice mail system to leave a message even if you d...

Страница 174: ...allows an ACD agent to hear the announcement when an ACD call is terminated to the agent To receive a whisper call announce Action Results Answer the call by lifting the You hear the announcement handset or pressing SPEAKER Then you connect to the calling party ...

Страница 175: ... features and functions that are assigned to the buttons by your system s System Administrator These can be changed or displayed with the Feature Button Program mode Service Code 10 SERVICE CODE FAB FUNCTION FEATURE 00 Security Code 01 Key Touch Tone 02 Auto Handsfree 03 Ring Over Busy 04 Post Selection 05 Ringing Line Preference 10 Feature Button Program 30 Data Attribute Change 60 79 TCSI Applic...

Страница 176: ...ount Code 37 Return to Talk RETK 10 Call Hold 38 Return to Dial REDL 11 Call Forward 56 New Call 12 Pick Up 57 Park 13 Multi Group Pick Up 58 Camp On 14 Override 59 Mic Off 15 Paging Zone 80 Silent Monitor 16 Paging Tenant 81 ACD Wrap Up 17 Paging System 82 ACD Sign On Off 18 Auto Answer 83 ACD Ready 19 Universal Night Answer 84 ACD Supervisor Alert 20 Privacy Release 85 ACD Emergency Alert 21 Hea...

Страница 177: ...ashing lamp and a ringing tone You can answer the incoming call and then return to this mode when you hang up If you choose to change back to Voice mode press the mode change button NOTES 1 The NEW CALL button can be used to cancel any entered parameter information A special help mode is available to the FT12D FT12DS and FT24DS models that can be accessed by pressing the HOLD button 2 The button c...

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Страница 179: ...ode if applicable lamp lights steadily The program mode lamp Flashes slowly if valid security code is entered Flashes quickly if invalid security code is entered 2 Dial 10 The program mode lamp stays on 3 Select a feature button to be The selected feature access programmed the will move lamp flashes slowly through all button assignments after a button has been selected 4 Dial the two digit ID code...

Страница 180: ...e been entered and accepted This means that the ACCEPTED message should display before the programmed button s lamp goes off 4 Extension numbers cannot be programmed or changed by the extension user 5 A feature button cannot be changed while the assigned feature is in use for example Call Forwarding 6 Features cannot be assigned more than once on Digital Telephone buttons with the exception of aut...

Страница 181: ...button goes on 3 Verify the last registered The display shows the first alarm interval time setting step for this particular interval 4 Dial the appropriate number from the dialpad followed by as shown below 1 one time only 2 daily 3 weekly 4 monthly ONCE Alarm sounds one time only at a specific time DAILY Alarm sounds every day at the chosen time Pressing the alarm reminder button silences the al...

Страница 182: ... 1 a m 2 p m 1 Hour minute and date settings can only be two digits long Any successive entries after the first two digits move the ones digit to the tens digit location this overrides the tens digit 2 Only certain numbers are accepted for alarm time registration If an invalid number is entered from the dialpad an error message displays Allowable numbers for time registration are as follows 00 12 ...

Страница 183: ...hursday 6 Friday 7 Saturday To save the Alarm Settings and exit Program mode Action Results Press the program mode The program mode lamp button goes out The alarm reminder lamp stays on The mode change lamp goes out NOTES 1 You can press the program mode button to save and exit the Program mode at any time 2 You can press the NEW CALL button to cancel any registered data ...

Страница 184: ... button flashes and the mode change lamp lights steadily 2 Press the alarm reminder button 3 Press the NEW CALL The alarm reminder lamp button goes out 4 Press the program mode The program mode and button mode change lamp goes out To silence the alarm after it sounds Action Results Press the alarm reminder The alarm reminder lamp button goes out ...

Страница 185: ...mode The program mode lamp button Dial the security code flashes and the mode change if applicable lamp lights steadily 2 Dial 02 The program mode lamp lights steadily The mode change lamp flashes 3 Dial one of the following 1 to cancel 2 to activate 4 Press the program mode The program mode and button to save the mode change lamps go out information ...

Страница 186: ... lights steadily 2 Dial 10 3 Press the button you want to program and enter the function code Table 2 4 Dial one of the following to program another button 5 Press the program mode You exit Program mode button The program mode and the mode change lamps go out NOTES 1 Press the HOLD button while in Program mode to view function codes 2 To delete the pre assigned function from the feature button pre...

Страница 187: ...2 Press the last number The program mode redial button lamp lights steadily The mode change and last number redial lamps flash 3 Verify that the last number dialed is shown on the display 4 Press the key to alternate last number display between voice and data calls 5 Press the program mode All associated lamps go out button NOTE For information regarding the complete use of the Last Number Redial ...

Страница 188: ...ode lamp button Dial the security flashes and the mode change code if applicable lamp lights steadily 2 Dial 04 The program mode lamp lights steadily The mode change lamp flashes 3 Dial one of the following 1 to activate automatic hold 2 to deactivate automatic hold NOTE 5 Press the program mode The program mode and button to save the information the mode change lamps go out Canceling this feature...

Страница 189: ...sults 1 Press the program mode The program mode lamp button Dial the security flashes and the mode change code if applicable lamp lights steadily 2 Dial 03 The program mode lamp lights steadily The mode change lamp flashes 3 Dial one of the following 1 to cancel ring over busy 2 to activate ring over busy 4 Press the program mode The program mode and button to save the information the mode change ...

Страница 190: ...PEAKER Action Results 1 Press the program mode The program mode lamp button Dial the security flashes and the mode change code if applicable lamp lights steadily 2 Dial 05 The program mode lamp lights steadily 3 Dial one of the following 1 to cancel ringing line preference 2 to activate ringing line preference 4 Press the program mode The program mode and the button to save the information mode ch...

Страница 191: ...amp button Dial the security flashes and the mode change code if applicable lamp lights steadily 2 Press the saved number The program mode lamp button lights steadily The saved number and mode change lamps flash 3 Verify the last number you saved 4 Press the button to alternate the saved number display between voice and data calls 5 Press the program mode All associated lamps go out button ...

Страница 192: ...he current security code displays The program mode lamp lights steadily The mode change lamp flashes 3 Dial the new security code The new security code and press displays 4 Press the program mode The program mode and the button to save the information mode change lamps go out To cancel the security code Action Results 1 Press the program mode The program mode lamp button Dial the security flashes ...

Страница 193: ...plays NO SECURITY DEFENSE 5 Press the program mode The program mode and the button to save information mode change lamps go out NOTES 1 Once a security code has been programmed this code cannot be changed or deleted without reentering the current security code 2 Up to 4 digits can be programmed as a security code ...

Страница 194: ...am mode button Dial the security The program mode lamp code if applicable flashes and the mode change lamp lights steadily 2 Dial 01 The program mode lamp lights steadily The mode change lamp flashes 3 Dial one of the following 1 to cancel the tone 2 to activate the tone 4 Press the program mode The program mode and the button to save the information mode change lamps go out ...

Страница 195: ... for up to ten seconds Timing continues but is not displayed while a call is on hold or parked The display returns when the call is continued Calling Called Name Display The Calling Called Name Display identifies an extension s calling called party s name on the screen in addition to the extension number This display identifies the line you select when answering an incoming call on your extension ...

Страница 196: ...tension 2002 was Call Forwarded Busy No Answer to your extension Extension 2000 called for extension 2002 Extension 2002 was Call Forwarded All Calls to your extension Extension 2000 called for extension 2002 You answered the ringing call using the Call Pick Up feature Extension 2000 called for extension 2002 which was busy The call hunted to your extension 2000 FOR 2001 2000 FOR 2002 NANS 2000 FO...

Страница 197: ...o or more FT12D FT12DS or FT24DS sets have the same line appearance the display of a call to that line shows on each set until the call is answered Only the extension that answers the call keeps this information The display disappears completely if the call is picked up by another extension sharing that line In a situation where there are several incoming calls ringing at once the display always s...

Страница 198: ... for proper dialing and provides you with information affecting your outgoing calls The display lists up to 20 digits on the screen as they are dialed If more numbers are required to complete a call the display shifts the entered digits to the left one by one Information remains on the display screen until the status changes The dialed digits are kept in the display until the connection is broken ...

Страница 199: ...rded to extension 2002 and the call was answered You called an outside number Your extension is denied access to the number or feature you dialed The number you dialed is restricted in the system You dialed an outside number but there are no available outside lines to place your call Hang up and try again later 2000 2000 ANSWERED 2000 FWD TO 2220 2002 ANSWERED 9 555 55555 CO DENIED 9 976 55555 NUM...

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Страница 201: ...de is in effect once an extension accesses an outside line and involves access denial to specific area and office dialing codes Both class of service and restriction mode are typically used to customize an extension s capabilities to its calling requirements Dial Intercom and Extension Buttons When using a dial intercom or extension button you have the option of pressing the button before or after...

Страница 202: ...nformation is programmed into the system for each extension and provides data regarding allowable calling routes and priority for ARS camp on Feature Codes Feature codes also referred to in this guide as code s are numbers programmed into the F9600 F9600c that allow a user to register or cancel a feature The majority of features that are available to your extension can be accessed in one of two wa...

Страница 203: ...options To manually select a line press the corresponding line button This procedure applies to both standard extension and dial intercom lines Mask This is a function used to blank out the display for the dialed number It is useful for hiding authorization codes account codes etc from casual observers Message Waiting Indicator The message waiting lamp on a Digital Telephone flashes rapidly when a...

Страница 204: ...nying mode change lamp shows the current handling mode of your extension The lamp is off dark when your Digital Telephone is in the Voice mode steadily on in Data mode and flashes in the Program mode Multi Line Capability This feature allows several different lines to be assigned to any or all buttons on your Digital Telephone These lines can be shared among two or more extensions or belong only t...

Страница 205: ...e and ringing line preference and a non prime line is ringing the ringing line is selected when you lift the handset or press the SPEAKER button Ringing line preference applies to both standard and dial intercom lines Ringing Patterns Four different ringing patterns are produced by each Digital Telephone These patterns indicate the following Extension calls Incoming calls Camp On callback and forw...

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Страница 207: ...system A standard busy tone a repetitive 0 5 second tone followed by a 0 5 second pause indicating that the number dialed is busy A distinctive busy tone a repetitive 0 2 second tone followed by a 0 1 second pause indicating that the number dialed is busy but that you can camp on or override the busy number depending on the extension s class of service Service Tone You get a series of three short ...

Страница 208: ...rd by all parties prior to an override The lower volume tone is heard by all parties during an override Meet Me Conference Tone This is a three second tone heard during conference calls indicating that additional parties are entering the conference Confirmation Tone Confirmation tone is heard each time you press a dialpad button on your telephone this feature can be turned off Ringing A repetitive...

Страница 209: ...earance on your telephone is in use I Use Green lamp You are using the line HOLD Red lamp Another line appearance on your telephone is in a non exclusive hold HOLD EXCLUSIVE I Hold Green lamp You have placed a call on hold so that only you can pick up the call HOLD NON EXCLUSIVE I Hold Green lamp You have placed a call on hold so that anyone with the same extension appearance can pick up the call ...

Страница 210: ...mmand DATA CALL CAMP ON CALLBACK AND FORWARDED CALL INCOMING CALL STATION TO STATION CALL TONE TYPE 1 2 3 4 5 6 7 8 9 10 11 12 13 14 ON OFF INTERVAL IN SECONDS 1 4 SECOND ON 1 4 SECOND OFF 1 SECOND ON 1 SECOND OFF 2 5 SECOND ON 1 5 SECOND OFF 2 5 SECOND ON 3 SECONDS OFF 1 SECOND ON 3 SECONDS OFF ...

Страница 211: ...Reporting EXT Call Forward All Calls registration Call Forward All Calls cancellation EXT Call Forward Busy No Answer registration EXT Call Forward No Answer registration Call Forward Busy No Answer or No Answer cancellation EXT Call Forward Follow Me registration Call Forward Follow Me cancellation FLASH PN Call Hold Call Hold Local Retrieve Call Hold Remote Retrieve FLASH PN Call Park PN Call Pa...

Страница 212: ... Do Not Disturb Selective Exemption cancellation Do Not Disturb from Other Extension registration Do Not Disturb from Other Extension cancellation Eight Way Conference FLASH Emergency Call to Attendant Executive Busy Override FLASH Executive Camp On FLASH EXT Group Paging through DT Speakers SGN Individual Modem Access MID ISDN Calling Number Privacy presentation ISDN Calling Number Privacy restri...

Страница 213: ...ne Silent Monitor by ACD Group registration Speed Calling System Level EC Speed Calling Group A access EC Speed Calling Group A registration EC EXT Speed Calling Group B access EC Speed Calling Group B registration EC EXT Three Way Conference FLASH Transfer FLASH Universal Registration Cancellation SC Universal Registration Cancellation Group SGN SC Voice to Data Switch Access Type 1 Voice to Data...

Страница 214: ...204 CUSTOMIZED LISTINGS Paging Zone List Group Paging List Code Call Zone List ZONE PAGING AREA GROUP PAGING MEMBERS ZONE CODE CALL AREA ...

Страница 215: ...205 CUSTOMIZED LISTINGS Cont d Code Call Paging List ZONE PERSON PAGED ...

Страница 216: ...NOTES ...

Страница 217: ......

Страница 218: ...SECTION 119 034 015 January 2001 P N D119 034 015 Printed in U S A ...

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