General error
Error message
Cause
Solution
No connectivity to Wi-Fi or
the cloud. Please check your
network connection.
The smart device has no
Internet access.
Connect the mobile device to the Internet.
An error occurred while trying
to update your profile. Please
try again later.
Device is off-line and cannot
be modified.
The router the air conditioner
is connected to, has no
Internet access.
Check if the router connected to the air
conditioner has Internet access. (You can
check by connecting the mobile device to
the router, then opening the website.) If
there is no access, connect the router to
the Internet.
The air conditioner is not
connected to the router.
Check the wireless LAN indicator lamps on
the air conditioner. If the indicator lamp is
flashing or off, refer to
Sign in error
Error message
Cause
Solution
Could not reach service.
The smart device has no
Internet access.
Connect the smart device to the Internet.
– For iOS
Registration error
Error message
Cause
Solution
You need an Internet
connection to add new
devices.
The user has disabled the
wireless LAN connection on
their smart device.
Enable the wireless LAN connection from
the iOS setting.
Could not register same LAN
device. Make sure both
devices are in the same LAN
and try again to register.
The smart device and air
conditioner are connected to
different wireless LAN
networks when attempting to
register.
Connect the smart device to the same
network as the air conditioner, then retry
the registration.
No registrable device was
found. Make sure Wi-Fi setup
was successful. This method
only works if the Wi-Fi was
recently performed.
The air conditioner is not
connected to the wireless
LAN.
Check if the router connected to the air
conditioner has Internet access. (You can
check by connecting the smart device to
the router, then opening the website.) If
there is no access, connect the router to
the Internet.
Smart device is not
connected to the same
network as the air
conditioner.
Connect the mobile device to the same
network as the air conditioner, then tap
register button.
Could not register the device.
Make sure the device is
ready for registration.
The air conditioner is not
connected to the router.
Enter the wireless LAN setting on the
smart device, then check if the SSID of the
air conditioner (AP-WF
-
) is connected. If
the air conditioner is connected, retry the
registration.
1-6. Error message for wireless LAN control (Mobile App)
- (03-8) -
1. Error code
TROUBLESHOOTING
TROUBLESHOOTING
Содержание AOUG09LZAS1
Страница 4: ......
Страница 5: ...1 GENERAL INFORMATION 2022 10 12 SR_CH01_AS024EF_03 ...
Страница 13: ...2 TECHNICAL DATA AND PARTS LIST 2022 10 12 SR_CH02_AS024EF_05 ...
Страница 33: ...3 TROUBLESHOOTING 2022 10 12 SR_CH03_AS024EF_07 ...
Страница 36: ......
Страница 117: ...4 CONTROL AND FUNCTIONS 2022 10 12 SR_CH04_AS024EF_03 ...
Страница 151: ...5 FILED WORKING 2022 10 12 SR_CH05_AS024EF_04 ...