4.4
Returning of Defective Equipment
Defective equipment must be returned to Fujitsu for repair or replacement which requires a
Return Material
Authorization (RMA)
.
If you have purchased TAC support, contact FTAC to assist with equipment failures. FTAC can help with a
Unit
Investigation Request
(UIR)
:
Phone: 1-800-USE-FTAC (1-800-873-3822)
Online:
https://partners.fnc.fujitsu.com
(Partners account required)
If you have not purchased TAC support for the product or for issues related to packaging/physical defects, contact
Order Management in Richardson, Texas, to obtain instructions and an
RMA
number:
Phone: 1-800-525-0303
Email:
Online:
https://partners.fnc.fujitsu.com
(Partners account required)
Note:
To use the online
RMA
request tool, establish a Partners account and contact Order Management to have
the RMA request tool added to the account.
Installation
Returning of Defective Equipment
94
Release 1.0
·
Issue 1.1, May 2021
Fujitsu and Fujitsu Customer Use Only