Chapter 6 Troubleshooting Guide
Troubleshooting Suggestions
LTO-4 Half-Height Tape Drive User’s Guide
47
2
If other LEDs are on, reset the tape drive by either:
• Pressing and holding the cartridge eject button on the front panel
for more than 5 seconds and releasing it (both internal and
tabletop drives),
• Or by cycling the drive AC power switch off and on (tabletop
tape drive only).
3
Verify that the tape drive passes the Power On Self Test by viewing
LED activity. All LEDs should be off for approximately 20 to 30
seconds after the tape drive resets.
If the amber status LED is flashing and the seven-segment LED
displays the number “4” or “5” to indicate a possible Power On Self
Test error, contact Technical Support to resolve the possible problem
with the tape drive.
4
If the green status LED is on, all the other LEDs are off, and you still
cannot load a tape cartridge into the tape drive, examine the tape and
the inside of the tape drive.
• Verify that:
• There are no tape labels interfering with tape insertion.
• Tape labels are only on proper tape surfaces, and that labels
are flat and not curled.
• The tape drive opening is free of debris and tape labels.
• The tape pin and tape are fully within the cartridge.
• If you are inserting a cleaning cartridge, verify that the cleaning
tape:
• Is valid. The tape drive ejects unsupported cleaning tapes.
• Has not expired. See
table 2
on page 14 for Expired cleaning
cartridge detected.
5
Attempt to insert a different tape cartridge.
6
If a tape still cannot be inserted into the tape drive, contact Technical
Support to resolve the possible problem with the tape drive.
