Customer support
Checklist before requesting for service
Symptoms
Check and actions
I cannot hear the sound and
only hear noise
Check whether the volume is set to
“
0
”
Check if the earphones are connected properly there
are any alien particles in the terminal/
When the data is damaged for MP3 and WMA, it can
create noise or disconnected sounds.
Check with other files
I cannot download files
Check whether the product is properly connected to the
USB terminal of the PC.
Check whether the USB cable is connected properly
between the PC and the product.
Check whether the memory is full.
When I am listening to the
radio I can only hear noise
The FM receiving signal strength may not be stable in
locations such as inside a building, or a moving
vehicule.
Try moving the direction of the earphones in different
direction
File or data disappeared
Check whether you have disconnected the USB cable
while transmitting the file or data.
