Customer support
Checklist before requesting for service
Symptoms
Check and actions
I cannot turn
on the power
When the battery is completely discharged, the power cannot be
turned on. Turn on the power after charging the unit.
Press the reset button
Check whether the Hold Button is pushed in the arrow direction.
I cannot see
the screen
When you have set the power off function, the screen goes off when
there no button operation in order to save power. At this time, you
can press any button to recover the screen.
The
power
goes off
Check the remaining status of the battery.
When the battery is fully discharged, the power automatically goes
off,
So try charging the battery.
When you have set the power Off function, the screen goes off when
there is no button operation in paused condition to save power.
Try turning the power on again.
I cannot play
the music
Check whether there is a file saved in the main unit that can be
played.
Check if there is any file saved in the main unit.
Check whether the remaining battery level is insufficient.
