135
Troubleshooting
Problems and Solutions
Problem
Problem
Solution
Solution
Sounds made by the
Sounds made by the
camera are recorded with
camera are recorded with
movies.
movies.
• •
u
u
CONTINUOUS
CONTINUOUS
is selected for
is selected for
W
W
MOVIE SET-UP > MOVIE AF MODE
MOVIE SET-UP > MOVIE AF MODE
: :
Select a diff erent AF mode (
Select a diff erent AF mode (
P
P
102).
102).
• •
Zoom was adjusted during shooting
Zoom was adjusted during shooting
: Do not adjust zoom during shooting.
: Do not adjust zoom during shooting.
• •
Intelligent Face Detection is on
Intelligent Face Detection is on
: Turn Intelligent Face Detection off (
: Turn Intelligent Face Detection off (
P
P
45).
45).
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■
Playback
Playback
Problem
Problem
Solution
Solution
Pictures are grainy.
Pictures are grainy.
The pictures were taken with a diff erent make or model of camera.
The pictures were taken with a diff erent make or model of camera.
Playback zoom
Playback zoom
unavailable.
unavailable.
The picture has been saved at
The picture has been saved at
a
a
, or is from another make or model of camera (
, or is from another make or model of camera (
P
P
55).
55).
No sound in movie
No sound in movie
playback.
playback.
• •
Playback volume is too low
Playback volume is too low
: Adjust playback volume (
: Adjust playback volume (
P
P
118).
118).
• •
The microphone was obstructed
The microphone was obstructed
: Hold the camera correctly during recording (
: Hold the camera correctly during recording (
P
P
2, 18).
2, 18).
• •
The speaker is obstructed
The speaker is obstructed
: Hold the camera correctly during playback (
: Hold the camera correctly during playback (
P
P
2, 18).
2, 18).
Selected pictures are not
Selected pictures are not
deleted.
deleted.
Some of the pictures selected for deletion are protected. Remove protection using the device with
Some of the pictures selected for deletion are protected. Remove protection using the device with
which it was originally applied (
which it was originally applied (
P
P
110).
110).
File numbering is
File numbering is
unexpectedly reset.
unexpectedly reset.
The battery-chamber cover was opened while the camera was on. Turn the camera off before
The battery-chamber cover was opened while the camera was on. Turn the camera off before
opening the battery-chamber cover.
opening the battery-chamber cover.
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■
Connections/Miscellaneous
Connections/Miscellaneous
Problem
Problem
Solution
Solution
Problem connecting or
Problem connecting or
uploading pictures to
uploading pictures to
smartphone.
smartphone.
• •
The smartphone is too far away
The smartphone is too far away
: Move the devices closer.
: Move the devices closer.
• •
Nearby devices are causing radio interference
Nearby devices are causing radio interference
: Move the camera and smartphone away
: Move the camera and smartphone away
from microwave ovens or cordless phones.
from microwave ovens or cordless phones.