FSR
Information
FSR Warranty
All video products are designed and tested to the highest quality standards and are backed by a full 1-year parts and
labor warranty. Warranties are effective upon delivery date to customer. Warranty related repairs include parts and
labor, but do not include faults resulting from user negligence, special modifications, lightning strikes, abuse
(drop/crush), and/or other unusual damages.
The customer shall pay shipping charges when unit is returned for repair. FSR will cover shipping charges for return
shipments to customers.
Return Material Authorization (RMA)
In the unlikely event that a product is required to return for repair, please call 973-785-4347 and ask for a Sales
Engineer to receive a Return Merchandise Authorization number (RMA).
RMA Conditions:
a) Prior to returning any item, obtain a Return Merchandise Authorization (RMA) number.
b) Please mark the RMA number on the return-shipping label.
c) RMA numbers are valid for 30 days from issue date.
d) Shipping and insurance charges on units shipped to the factory must be prepaid by the customer.
SERVICE
Before returning any equipment for repair, please be sure that it is adequately packed and cushioned against damage
in shipment, and that it is insured. We suggest that you save the original packaging and use it to ship the product for
servicing. Also, please enclose a note giving your name, address, phone number and a description of the problem.
NOTE: all equipment being returned for repair must have a Return authorization (RMA) Number.
To get a RMA Number, please call the FSR Service Department (973-785-4347). Please display
your RMA Number prominently on the front of all packages.
CONTACT INFORMATION
244 Bergen Blvd.
West Paterson, NJ 07424
Phone
: (973) 785-4347
*
Order Desk Fax
: (973) 785-4207
E-mail:
Web Site:
http://www.fsrinc.com
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