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Troubleshooting
For more in-depth troubleshooting, go to frogproducts.com or call King Technology at 800-222-0169.
Problem
Remedy
What do I do
if the water looks
cloudy?
1. Make sure your filtration system
is working properly (i.e. clean filter,
skimmer and pump basket).
2. Make sure circulation time is
adequate – increase pump time
if not.
3. Make sure the pool is properly
balanced (see page 9).
4. Shock the water to eliminate
build up of any organic matter.
5. Make sure pool has a
free chlorine reading of
0.5 to 1.0 ppm.
6. Check with your dealer for
more information.
What do I do
if the water turns
color?
1. Algae may be trying to form –
shock the pool, increase circulation
time if needed and clean the filter.
2. Metals in the fill water may
have been oxidized. Have the
pool tested. See pool dealer if a
metal control product is required.
3. Check with your dealer for
more information.
What do I do
if algae forms in
or on my pool?
1. Use FROG BAM or an effective
algaecide per the directions on
the bottle and brush the sides of
the pool often.
2. Clean the filter and shock the
pool with chlorine daily until water
clarity returns.
3. If you are in an area of the
country that struggles with algae
growth, see your dealer regarding
a 90-day Algae Protection
Guarantee using FROG BAM.
See product hang tag for
guarantee details.
4. Check with your dealer for
more information.
What do I do
if I am under
chlorinating
with the POOL
FROG Pac?
1. If you are unable to maintain
0.5 to 1.0 ppm, first make sure
there are chlorine tablets in the
tower areas of the POOL FROG
Pac and it is installed properly. If
a correction was made, test the
water in 24 hours.
2. If still low, turn the dial up
one setting and test the water
again in 24 hours. Continue
raising the setting by one
increment each day until the
proper reading is achieved.
3. Shock the pool if the reading
has been lower than 0.5 ppm for
more than one day.
4. Make sure pump run time is at
least 6 hours on high speed (40
gpm or higher) or if not, bleed
the air from the back knobs each
time cap is open.
5. Contact your dealer to have your
back pressure tested. If under 4
psi, consider a smaller eye-ball
fitting in the return jet.
6. Check for a suction side leak
by looking for air bubbles in your
pump basket or at the return
jet. Your water level will be low
and the skimmer will be taking
in air. Contact dealer for help in
correcting this situation.
7. Contact King Technology’s
Customer Service Department at
800-222-0169.
What do I do
if I am over
chlorinating
with the POOL
FROG Pac?
1. If the chlorine reading is over
3.0 ppm, remove the POOL FROG
Pac from the POOL FROG Twin
Chlorine Cycler and test the water
daily until the reading is down to
1.0 ppm.
2. Reinsert the POOL FROG Pac,
lower the dial one setting and test
the water again in 24 hours. If the
reading has risen, lower the dial
one setting again. Continue this
process until proper reading is
achieved.
3. If over-chlorinating at the
lowest possible setting, consider
decreasing the circulation time.
Depending on your pump size,
you may be circulating the water
more than is necessary.
4. Contact your dealer to have
your back pressure tested. If
over 8 psi consider a larger eye-
ball fitting in the return jet.
5.
Check to see if the pressure
relief valve is loose or missing
and replace. It is a clear plastic
piece approximately 1” long
installed inside near the base. If
loose or missing, it can provide
another avenue for water to
reach the chlorine.
6. Contact King Technology’s
Customer Service Department at
800-222-0169.
Trou
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