59 - ENGLISH
7.3 TROUBLESHOOTING
TROUBLE
POSSIBLE CAUSES
REMEDIES
Electric trouble
Send for a technician
The machine does not start (STOP
pushbutton is on without active
alarms)
Incorrect power supply
Check phases
Main switch ON
Close the switch
The machine does non start
(STOP pushbutton is off)
Blown fuses
Check and replace them
The product in the boiler tank does
not reach the temperature set on
the display
The product temperature is higher
than the glycol thermostatics
Verify that the protection function
is disabled and that the
CHOCOLATE function is not
enabled.
Water machines: not enough
condenser water
Verify that there is water in the
water system the machine is
connected to. Verify the cocks.
From the first phases of the
batching cycle the compressor
works intermittent
Air machines: air condenser dirty
or fan broken.
Clean the condenser with a brush
and verify the operation of the
motor fans.
Control condenser.
Verify that the room temperature is
not too high.
The machine interrupts the
batching cycle after 16’ and
switches to
STOP
Safety timer alarm: the maximum
time set for batching has been
exceeded.
Verify that the quantity of mixture
in the machine is correct and
correctly balanced.
The machine interrupts the
batching cycle, switches to
STOP
,
release an intermittent beep and
the mixer keeps running.
Consistency increase low alarm:
the consistency has not increased
in the set time.
Verify that the quantity of mixture
in the machine is correct and
correctly balanced.
Scraping blades of mixer worn.
Check them and if necessary
replace them.
Refrigerant system broken
Send for a technician
Unbalanced mixture or wrong
quantities.
Verify that the quantity of mixture
in the machine is correct and
correctly balanced.
Insufficient condensing.
Verify the condenser and that the
room temperature is not too high.
The machine works perfectly but
the ice-cream is soft.
In semi-automatic cycle: the
consistency value was set too low.
Program a new value with a higher
consistency.
During batching the machine is
noisy and the mixer stops.
The belts slide.
Verify the voltage and replace the
entire belt train.
During the extraction of the ice-
cream the machine is noisy.
Product is too hard.
Make sure you pressed the
“
EXTRACTION
” button.
Liquid ice-cream in drip tray.
Mixer stuffing box is worn
Check it and replace it.
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