59
Additional Information
A.1
Troubleshooting
There are many factors that can cause receiver problems. Please take a look at the
troubleshooting table below.
Do not open the unit as this may cause damage to the STB, your
property or yourself.
Problem
Cause
Solution
The front panel doesn’t
display any message.
The power cord is not plugged in
or the unit is turned off.
Check that the power cable is plugged
in to the socket and that the power
switch is on. Also check the power
switch on the back of the STB.
No picture or sound.
Poor (or Wrong) connection of
the STB Audio/Video outputs to
the TV.
Ensure that appropriate connectors
are used, and are correctly connected.
Incorrect antenna connection
Connect the antenna cable correctly.
No or Bad signal message is
displayed.
Check other devices connected
between antenna and the STB, or
adjust the antenna position.
Audio muting
Press the
MUTE
button to unmute the
sound. Also check amp or TV volume
(and input) settings – if applicable.
TV Power is off.
Turn on the TV.
Wrong TV input
Select the correct TV input.
The STB can‟t receive a signal.
Check antenna cable to ensure firm
connection. Replace if necessary.
Incorrect values for some tuner
parameters.
Set the correct tuner values. Refer to
the installation menu section of this
manual.
No or bad signal.
Antenna is inappropriate for
digital TV reception.
Replace the antenna. Consult a local
aerial installer for advice.
Antenna is underpowered.
Turn on the Antenna Power setting in
the STB menu. Add an antenna power
booster.
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