45
Troubleshooting
If you experience problems with this receiver or its installation, in the first instance please read
carefully the relevant sections of this User Manual and this Troubleshooting section.
Problem
Possible cause
What to do
Display on front panel not lit
Main lead unplugged
Check mains lead
Main fuse blown
Check fuse
Tuning failed or Database
empty or No signal found
• Satellite Dish cable may be
disconnected.
• Satellite Dish may be damaged
or misaligned.
• Check cable from receiver to
satellite dish.
• Get a qualified technician to
check satellite dish alignment.
Out of digital signal area
Check with dealer
No picture or sound
• Program not broadcasting now
• Satellite Dish cable may be
short circuit
• Return to another channel
• Check cable from receiver to
satellite dish troubleshooting
and power on/off again.
Mosaic blocks in picture or
picture freezes
Aerial may not be compatible
Check aerial
Scrambled channel message
Channel is scrambled
Select an alternative channel
Forgotten channel lock code
Use the override code(0000)
No response to remote control
Receiver off
Plug in and turn on receiver
Handset not aimed correctly
Aim handset at front panel
Front panel obstructed
Check for obstructions
Remote control batteries are
inserted incorrectly
Check batteries direction
Handset batteries exhausted
Replace remote control batteries
After moving the receiver
to another room, find can't
receive the digital reception
The signal feed may come through
a distribution system which may
reduce the digital signal now
received by the receiver
Try a direct feed from the
satellite dish
If this doesn’t work, contact a qualified repair technician, never attempt to repair the receiver
yourself.
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