Information Needed by Software Vendors
70
ValueLoader LTO Tape Autoloader User Manual
• Name and version number of ValueLoader drivers and backup
software you are using
Information Needed by Software Vendors
2
While the ValueLoader itself is supported, software products used
with the ValueLoader are supported by individual software
vendors. Before contacting the software vendor, make sure you
have the following information:
• Your name and telephone number
• The product name, firmware revision, operating system, build,
and serial number
• Detailed list of reported error messages
• Configuration files and log files related to the problem
• Screen dumps, if applicable
• Explanation of how to reproduce the problem, if possible
• Events that may have contributed to the problem, recent
operator actions, recent events in the software or the system,
and recent changes to the computer system, software, or
network environment.
Содержание ValueLoader
Страница 1: ...ValueLoader LTO Tape Autoloader User Manual 6326709 01 Ver A Rel 01...
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Страница 48: ...Operating the ValueLoader Creating an Inventory of Cartridges 34 ValueLoader LTO Tape Autoloader User Manual...
Страница 78: ...Diagnostics and Troubleshooting ValueLoader Error Codes 64 ValueLoader LTO Tape Autoloader User Manual...
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