2
5 YEAR CUSTOMER CARE WARRANTY
*T&C’s apply
FRANKE PROFESSIONAL
Australian Consumer Guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and
compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure.
Express Warranty Details
As well as your consumer guarantees under the Australian Consumer Law, PR Kitchen and Washroom Systems Pty Ltd ACN 138 663 279 (
PRKS
) offers original
purchasers of the Products (
Customer
or
you
) the additional express warranty described in this document (
Express Warranty
) in respect of Franke Professional
Appliances used in a domestic/residential setting (
Product
).
The benefits provided under this Express Warranty are additional to other rights and remedies available to the Customer under the Australian Consumer Law and do
not derogate or reduce your rights under the Australian Consumer Law.
The conditions, limitations and exclusions that apply to this Express Warranty are set out in this document. This Express Warranty is not transferable and is given to
Customers when the Product is used in a domestic or residential setting.
This Express Warranty is not transferable and is given to Customers when the Product is used in a domestic or residential setting.
Term of the Express Warranty
The Express Warranty is valid for 5 Years from date of purchase of the Product (
Warranty Period
).
Express Warranty
Subject to the terms set out in this document, PRKS warrants to Customers that the Product will be free from defects in materials and workmanship during the
Warranty Period.
If the Product fails to operate or is defective during the Warranty Period under normal operating conditions as a result of a defect in materials or workmanship,
subject to the exceptions set out under the heading
Conditions
below, PRKS will, at its discretion either:
• replace the Product or a component of the Product; or
• repair the Product or a component of the Product using new, used or refurbished replacement parts,
Conditions
This Express Warranty does not cover and expressly excludes: damage to the Product or a defect in or failure of the Product resulting directly or indirectly from any of
the following:
•
alteration, modification or disassembly of the Product;
•
the Product being used in a way for which it was not designed or in a manner contrary to the instructions provided with the Product (including in respect
of maintenance of the Product);
•
abuse, misuse, negligence, willful damage neglect or vandalism;
•
corrosion from environmental conditions or chemical treatments;
•
fire, accident or theft;
•
damage caused while the Product is being
•
external sources, including but not limited to blown fuses, power failure, faulty installation;
•
natural disasters, or other ‘acts of God’, including but not limited to damage from flooding, drought, lightning, hurricanes, hail, windstorms, earthquakes,
•
tornadoes, gales, cyclones or other causes beyond the control of PRKS; or
•
normal wear and tear;
• scratching, denting, rusting, spotting, discolouration or tampering with the Product. Any imperfections in the finishes or in the natural materials used should not
be considered as faults but a typical characteristic of these crafted products;
