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12 | Troubleshooting
Franke Kaffeemaschinen AG
84
User manual SB1200 FM CM
The aromas of the coffee beans evaporate in the bean hopper as a result of heat and air exchange. The quality will
have already deteriorated after 3 hours.
a)
Coffee beans should not be moist.
b)
Seal any open coffee bean packs in an airtight manner.
c)
Do not store coffee beans in a refrigerator or freezer.
d)
Only fill the coffee beans into the bean hopper that you will need for the next 3 hours.
12.4 Help with problems concerning product quality
Problem
Possible causes
Possible remedy
Coffee tastes stale
Grind too coarse
Select a finer grind Setting the grind coarse-
ness
Too little coffee
Increase the amount of coffee Setting drinks
Temperature too low
Increase the temperature Setting drinks
Coffee is old
Use fresh coffee
Bean hopper not locked correctly
Check the bean hopper locking mechanism
Filling beans
Coffee tastes strange
Poor grind
Contact customer service
Minimal coffee usage
Pour a small amount of coffee beans into the
bean hopper
Spoiled coffee beans
Replace coffee beans
Cleaner residue
Rinse the machine
Dirty cup
Check the dishwasher
Poor water quality (chlorine, hardness,
etc.)
Have the water quality checked
Water quality
[
Coffee tastes bitter
Temperature too high
Lower the coffee temperature Setting drinks
Grind too fine
Select a coarser grind Setting the grind
coarseness
Coffee quantity too low
Increase the amount of coffee Setting drinks
Roast too dark
Use lighter coffee roast
Coffee tastes sour
Temperature too low
Increase the coffee temperature Setting
drinks
Roast too light
Use darker coffee roast
Grind too coarse
Select a finer grind Setting the grind coarse-
ness
Consistency of powder
products
Viscous
Use less powder, use more water
Watery
Use more powder, use less water
Powder clumping or moist
Clean and dry powder system
Taste of powder products
Too sweet
Use less powder, use more water
Not sweet enough
Use more powder, use less water
Strange taste
Clean powder system