Frama Matrix F12
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10. Troubleshooting/Error messages
In the event of a malfunction, a message will appear in the display of your Frama Matrix F12 franking
system. If you are unable to eliminate the problem yourself, you can obtain support on your Frama hotline
or from your local Frama dealer. Keep your customer number and franking system number ready to hand.
The Frama Matrix F12 franking system distinguishes two types of error message:
Information
Messages marked with this label indicate a malfunction in the system that can be remedied
by the user (paper jam etc.) or are of a purely informative nature.
Caution! Messages marked with this label indicate a malfunction in the system. Switch the system off and
then on again. If the message remains, consult the Frama Service organisation.
Information messages, causes and how to remedy them are described below.
10.1. FramaOnline2
Display message
Cause
Remedy
Welcome.
Installation required.
See Operating manual.
Your Frama Matrix F12 frank-
ing system has not yet been
registered with the
FramaOnline2 service.
Run the installation as described in section
2 (page 11).
Connection interrupted.
Your existing connection with
the FramaOnline2 data centre
was suddenly terminated.
Try again. Perhaps wait a few minutes and
then try again. Run an inspection loading.
Franking system locked.
Your system has been locked
or unregistered.
System will soon be locked.
Perform inspection?
Your Frama Matrix F12 frank-
ing system must deliver con-
sumption data to
FramaOnline2 for forwarding
to the Royal Mail. This message
appears five days before the
franking system is locked.
Run an inspection loading.
Franking system is locked.
Perform inspection?
Your Frama Matrix F12 frank-
ing system cannot continue to
frank because a data record
required for franking was not
updated.
Select Inspection to allow a connection to
be made with the FramaOnline2 service.
The data record will be updated during
inspection.
Language changed.
Perform an inspection
to load missing text.
You have changed the lan-
guage in Setup 1. The tariff
data must be reloaded to
match the new language.
Run an inspection loading.
AutoConnect
Do you want to connect automatically to
FramaOnline2?
Daily data synchronisation with
the Royal Mail.
See section 3.3. Inspection/AutoConnect
on page 17.